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Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee.

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Presentation on theme: "Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee."— Presentation transcript:

1 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Customer Presentation

2 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Agenda Communication is changing… Our Offering Use Cases Next steps Deployment Best practices February 2011 Page 2

3 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Agenda Communication is changing… Our Offering Use Cases Next steps Deployment Best practices February 2011 Page 3

4 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Communication is changing Presence - that allows you to see if your friends are online Voice / IM Chat - that lets you communicate and chat instantly No ability to keep track of colleagues MSN Messenger Apps – download and use them to make your life easier SMS - Quickly talk and chat with friends on the go and receive instant feedback Chat - that allows you to keep in touch with your family and friends Integration – have all your conversations and contacts in one place What are you using for Business? No way to instantly chat by voice or IM No real integration between PC and Communications Phones just talk - PC just compute … and they don‘t work together You are missing out!!! February 2011 Page 4

5 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Wouldn‘t it be amazing to have… Presence - that allows you to see if your colleagues are available Voice / IM Chat - that lets you communicate and chat with your colleagues and business partners Outlook Integration – Have all your s, voic s, messages and faxes integrated on your desktop Smartphone – Use your preferred mobile device and integrate it into your daily business life And have even more ? All in a single solution! Providing all these services in a easy to deploy product, Business grade features integrated in a All-in-one solution Seamlessly across multiple office locations Drag & Drop Conferencing Personal Auto- Attendant Device Interworking February 2011 Page 5

6 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Communications Today Why your technology may be let you down Dissatisfied Customers Less productive & unhappy employees Mobility becoming increasingly fundamental to business Rising customer service expectations Increasing reliance on communication & collaboration to conduct business Employees demand the same communication capabilities as in their personal lives Cross-site employee communication & collaboration Growing range of uncoordinated communications technologies February 2011 Page 6

7 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Communications Today Addressing your communications challenges today & tomorrow Dissatisfied Customers Less productive & unhappy employees Mobility becoming increasingly fundamental to business Rising customer service expectations Employees demand the same communication capabilities as in their personal lives Cross-site employee communication & collaboration Growing range of uncoordinated communications technologies Call Me Personal Auto-Attendant Contact Center UCC Networking UC functionality on any device Social Media (IM & Pr.) Seamless Integration into MS Outlook Mobile Clients One Number Service Call Me Increasing reliance on communication & collaboration to conduct business OpenScape Office V3 UC for SMBs Drag & Drop Conf. Group Chat Chat with 3 rd party IM February 2011 Page 7

8 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Uniquely simplifies communications through an “All in One” UC Solution for single and multi-site SMBs Serve your customers better OpenScape Office Addressing the needs of SMB customers Make the smart investment in OpenScape Office and: The most complete all-in-one UC solution presence, telephony, mobility, conferencing, IM, voic , directory, fax, contact center Easy-to- access & use Intuitive clients, seamlessly integrated in MS Outlook, independent of your current location or device Easy-to- install & manage supporting single and multi-site installations, as well as virtualized deployments Get more done Lower your communication costs! February 2011 Page 8

9 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Page 9 OpenScape Office Simply the best Unified Communication and Collaboration solutions for SMBs! The most complete All-in-One UC offering for SMBs including Voice, Presence, Conferencing, Messaging, IM, Fax and Contact Center The most flexible and scalable deployment from standalone to multisite, from converged to full IP, as appliance, on standard server and for virtualized environments The most innovative user experience for PC Desktops, MS Outlook, Smartphones/Mobile, Desktop-Phones Make the smart investment with OpenScape Office Get more done – Server your customers better – Lower your communication costs February 2011 Page 9

10 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Agenda Communication is changing… Our Offering Use Cases Next steps Deployment Best practices February 2011 Page 10

11 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Solution Overview OpenScape Office MX  All-In-One UC appliance solution  Supporting up to 150 users  Pure Software UC enabling virtualization  Supporting up to 500 users OpenScape Office LX  Server-Based UC solution for HiPath 3000 installations  Supporting up to 500 users OpenScape Office HX Click here for more information Click here for more information Click here for more information Click here for more information Click here for more information Click here for more information Click here for more information on clients & devices Click here for more information on clients & devices New Common OpenScape Office UCC solution combines MobilityVoice Messaging Contact Center UC Network Services Social Media Session Control Network-wide User Management Presence Federation WLAN Management Call Data Recording Administration and Licensing SIP Trunking February 2011 Page 11 Enhanced

12 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! *) to be released with MR Q4/2011 OpenScape Office UC Solution OpenScape Office MX  All-In-One UC Solution  Supporting up to 150 users  Server-Based UC solution for HiPath 3000 installations  Supporting up to 500 users OpenScape Office HX* Expanded Features Browser-based UC client for mobile devices IM Presence Federation with external connectivity (XMPP) SIP enhancements, support of SIP phones for OSO application, Video Client, Fax via SIP trunks New Expanded Deployment First Virtualized UCC Software Solution for SMBs OpenScape Office LX/HX UC features – network-wide for SMBs with multiple locations up to 1000 network users New OpenScape Office LX  Software UC solution  Supporting up to 500 users New OpenScape Office The Most Comprehensive UC Solution for SMBs February 2011 Page 12

13 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office V3 What’s New – Highlights Details  Voice and UC Networking between MX and LX Systems  Network-wide UC features (Attendant Services, Presence, Messaging and Conferencing)  Voice Networking between HiPath 3000 and OpenScape Office MX and LX systems Networking  Centralized User Management in Networks  User Settings changeable with Service/Admin Access  New User Profile Templates to speed up installation  Virtual User Interface for easy error tracking Extended Serviceability  OpenScape Personal Edition S (Video)  OpenStage 60/80 UC enhancements  Access to Presence Capabilities  Visible Control of Voic Expansion of Device Features  Customizable and extended myPortal client (click to dial)  Instant Messaging with Multi User Chat and external connectivity  Enhanced Open SIP Architecture – open up user features  New Fax Features (Serial Fax, Journals and API) OpenScape Office User Enhancements Mobility Enhancements  OpenScape Office UC mobility via myPortal while working away from the desk Scalability  OpenScape Office MX to support 150 users  OpenScape Office LX to support 500 users  Support of 1000 users in the network  Virtualization of OSO LX based on VMware vSphere February 2011 Page 13

14 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Drag & Drop Conferencing OpenScape Office The All-in-one UC Solution to Your Communications Issues! Live Call Recording Integrated PresenceVisible Voic Fax Mailbox Call Journal Directory Access Call Pop-ups Click-to-Dial Mobility Personal Auto-Attendant Personal Notifications One Number Service Instant Messaging Favorites Social Media Outlook Integration Click on the different features to get more information February 2011 Page 14

15 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office OpenScape Office - Contact Center Improve First Call Resolution and Customer Service Team Information Individual recording of contact center calls Arrange agent desktop controls Hands-free controls Agent Functions Contact Center Calls voice, fax & Integrated Presence Call Pop-ups Reports Click on slide to get more information February 2011 Page 15

16 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Further Enhancements on SIP Interface  Use of SIP Trunking instead of costly PSTN PRI trunks  Buy incremental capacity based on actual usage models instead of fixed PRI scheme  SIP implementation follows the SIPconnect Technical Recommendations  SIP Trunking certified with mayor carriers  More than 55 VoIP Providers haven been already tested and released  Information on our tested & released providers and process via SEN wikiSEN wiki SIP Trunking  Enhanced Open SIP Architecture – open up user features  SIP devices supporting “3PCC” can be controlled by the OpenScape Office3PCC  Additional SIP features supported: caller names, blind transfer, call forwarding, call waiting, message waiting indication and distinctive ringing  3rd Party SIP Devices certification via OpenScape Ready program  More Information how to connect SIP devices can be found on SEN wikiSEN wiki SIP Devices February 2011 Page 16

17 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Interfaces & Integration Microsoft Exchange Connectivity Exchange & 2010 Open Interfaces & SDK CSTA, TAPI, LDAP, XMPP MS Terminal Server Windows Server 2003 & 2008 (32 & 64 bit) Microsoft Office Dial from any application Office & 2010 CITRIX Support Citrix Presentation Server 4.5, XenApp 5.0 & 6.0 Microsoft Outlook Integration Outlook & 2010 (32 bit) Desktop OS Windows XP Windows Vista Windows 7 (32 & 64 bit) VMware Virtualization VMware Server vSphere OpenScape Office Interfaces & Integration Server OS Linux Support Novell SUSE Linux Enterprise 11 Browser Support Firefox 3 Internet Explorer 6 & 8 Mobile Browser Support Firefox Internet Explorer Safari Continuous support of the latest releases & versions February 2011 Page 17

18 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Agenda Communication is changing… Our Offering Use Cases Next steps Deployment Best practices February 2011 Page 18

19 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Deployment Models  Unified Communications for the hybrid world – TDM, analog, or IP  Up to 500 users  Traditional voice conferencing services  Ideal value-add option to integrate UC into HiPath 3000 installed base  OpenScape Office Multimedia Contact Center for HiPath 3800 OpenScape Office HX with HiPath 3000  IP-based Unified Communication and voice pre-integrated in a single box  Up to 150 users  UC Networking with MX and LX systems (voice networking with H3K)  Pure IP/UC solution delivers Internet Telephony at an exceptional value  OpenScape Office Multimedia Contact Center starting with as few as 4 agents OpenScape Office MX  Software-based Unified Communications systems on standard Linux server  Up to 500 users  UC Networking with MX and LX systems (voice networking with H3K)  Pure IP/UC solution supporting virtualization for SMBs  OpenScape Office Multimedia Contact Center starting with as few as 4 agents OpenScape Office LX Common OpenScape Office UC solution combines MobilityVoice Messaging Contact Center UC Network Services Social Media Session Control Network-wide User Management Presence Federation WLAN Management Call Data Recording Administration and Licensing SIP Trunking February 2011 Page 19

20 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! UCC Networking Explained Extended UC Domain Explained… Why UCC Networking is also important for SMBs  Many Businesses have multiple locations (branches, sales offices etc.) or offices on a single campus  Site expansion is also typical as small and medium sized businesses grow  The need to communicate and collaborate as one entity is especially critical for smaller companies trying to compete with large enterprises Benefits  Always know the availability of your colleagues in other locations and the best way to reach them  Stay within reach of your colleagues and customers from any device and location  Leverage powerful social media integration to extend your communications reach  Managing one single UC domain vs. multiple redundant standalone deployments “UCC Networking involves multiple locations running OpenScape Office and behaving as if there are on one system” Network-wide Presence and Chat Single Directory Unified Management February 2011 Page 20

21 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! How the market leader VMware explains virtualization for SMBs? Virtualization Enabling Always On IT Virtualization for Small and Midsize Business …and it is not just for the Fortune 500 anymore! SMBs face many of the same IT challenges as larger enterprises, trying to accommodate increasing demand for new IT capabilities and services. SMBs often place even greater emphasis on cost savings and on protecting business critical systems and data, since shrinking IT staff and budgets… Specifically, SMBs are seeing improvements in:  Time spent on routine IT administrative tasks  Backup and data protection  Application availability  Ability to respond to changing business needs  Business continuity preparedness  Company profitability and growth rate Source: VMware SMB Survey “Virtualization is a way to abstract applications and their underlying components away from the hardware supporting them” February 2011 Page 21

22 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office LX is the first software based SMB UC solution allowing Virtualization services Benefits and Motivation of virtualized environments  Reduction of physical Server-Parks -> HW costs, Space  Re-organization due to server rank-growth (server farms got out hand)  Need of Centralized Management due to high number of applications  Enhanced reliability  Ease of Data Backup and Restore  Scalability  Monitoring  Re-use of old OS systems in a virtual environment  Green IT aspects (One Server needs less power)  Reduced Service Hours OpenScape Office LX supports virtualization with OpenScape Office V3 Enabling Always On UC for SMBs February 2011 Page 22

23 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Page 23 February 2011 OpenScape Office Survivability options  Monitors and detects virtual machines for “guest OS” failures and automatically starts virtual machines  Detects server failures automatically, using a “heartbeat” on servers  Restarts virtual machines almost instantly without human intervention on a different physical server  In case of fail over LX will restart immediately with existing configuration; no further licenses needed VMware – High availability  Dedicated Standard Industry Server  Redundant power supply  Linux SW based redundant hard disks (RAID) two physical HD’s recommended  ECC RAM to detect and correct RAM errors High Availability Server HW  OpenScape Office LX to MX failover scenario, when OpenScape Office MX is used as gateway  In case of LX emergency, OS IP devices will automatically re-register via second standby registration setting towards existing MX system  Voice functionality can be used during the emergency mode  OpenScape Office free base package extensions can be used to ensure availability of key people MX failover - survivability OpenScape Office Survivability – It is your choice

24 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Agenda Communication is changing… Our Offering Use Cases Next steps Deployment Best practices February 2011 Page 24

25 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office V3 Use Cases - Overview Social Media Integration HiPath 3000 as Gateway Move HiPath 3000 into UC Domain International  OpenScape Office MX / LX in a single campus environment Campus Regional / National  Multiple OpenScape Office MX / LX in an nationwide deployment  International deployment of multiple OpenScape Office systems utilizing UC Networking via XMPP service  Use of HiPath 3000 V8 as single Gateway for OpenScape Office deployments  HiPath 3000 migration into a UC Domain deployment with OpenScape Office  Presence Federation with external 3rd party IM services supporting XMPP (e.g. Google Chat) February 2011 Page 25

26 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Networking Use Case – Campus OpenScape Office Campus Scenario Examples of a Campus deployment include:  Small Startup Company with two offices in a business park  Small college campus or school  Existing medical clinic that is expanding the practice and needs another building  OpenScape Office in each office / building  Interconnected via Ethernet LAN, sharing one access to PSTN (digital or SIP Trunk)  myPortal clients (Desktop, Outlook, Mobile, OpenStage)  myAttendant (Receptionist)  OpenStage Phones / OpenScape Personal Edition  Integrated Mobile Phones for UC Mobility Solution  Integrated Presence and Chat  Drag & Drop Conferencing  Single company-wide directory  Central Attendant Service  Central Visible Voic Features / Capabilities  Always know the availability of your team members  Ease of use with UC client integration on preferred device  Stay within reach of your colleagues independent of device  Reduced costs with central or automated Attendant service Benefits PSTN IP Campus MX LX February 2011 Page 26

27 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Networking Use Case – Regional / National OpenScape Office Regional/National Scenario Examples of a Regional/National deployment include:  Travel Agency with offices in different cities across local country / region  Car dealer who is expanding his business with a new branch in the same city  Truck company who opens up a new branch in a different city  OpenScape Office in each location (city, region)  Interconnected via ITSP or Internet, using multiple access to PSTN (digital or SIP Trunk)  myPortal clients (Desktop, Outlook, Mobile, OpenStage)  myAttendant (Receptionist) / my Agent (Contact Center)  OpenStage Phones / OpenScape Personal Edition  Integrated Mobile Phones for UC Mobility Solution  Integrated Presence and Chat  Drag & Drop Conferencing  Single company-wide directory  Central Attendant Service  Integrated Contact Center Features / Capabilities  Always know the availability of your team members  Ease of use with UC client integration on preferred device  Reduced travel costs by using integrated conferencing  Stay within reach of your colleagues independent of device Benefits Regional/National ITSP/ Internet PSTN Munich Berlin Hamburg … … MX LX February 2011 Page 27

28 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Networking Use Case – International OpenScape Office International Scenario Examples of a International deployment include:  A global acting Service company who has different Partners around the world who provide the local on-site services  A sports factory in USA with an outsourced manufactory in Asia  Holding with different companies around the globe  OpenScape Office in each country / office / building  Internet access (UC interworking via XMPP service)  Voice Connection via public network  (Optional: SIP-Q networking)  myPortal clients (Desktop, Outlook, Mobile, OpenStage)  myAttendant (Receptionist)  OpenStage Phones / OpenScape Personal Edition Solution  Integrated Presence  Instant Messaging  Favorites Lists with Presence Visibilty  Drag & Drop Conferencing (Optional: SIP-Q Networking via VPN enabling extended featureset) Features / Capabilities  See the availability of your most important contacts  Quick answers from business partners using Chat  Easy to use Drag&Drop Conferencing with global partners, reducing setup times and costs Benefits International San Francisco MX Hong-Kong MX Cape Town LX February 2011 Page 28

29 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Networking Use Case – HiPath 3000 as a Gateway OpenScape Office HiPath 3000 as a Gateway Examples of a H3k V8 Voice Networking deployment include:  A transport company with a big demand of existing analog devices and faxes  A factory where parts of the IT Infrastructure are VoIP-ready  A company using their existing HiPath 3000 V8 as a single gateway and expand /modify their business  OpenScape Office and HiPath 3000 in the office / building  Interconnected via Ethernet LAN to HiPath 3000 V8 (Single Gateway with access to PSTN)  For OpenScape Office MX/LX Users:  myPortal clients (Desktop, Outlook, Mobile, OpenStage)  myAttendant (Receptionist)  OpenStage Phones / OpenScape Personal Edition  Integrated Mobile Phones for UC Mobility Solution PSTN HiPath 3000 as a Gateway HiPath 3000 V8 LX IP  Full featured SIP-Q Voice Networking between OpenScape Office MX/LX and HiPath 3000 V8  Extended carrier-access via HiPath 3000 PSTN moduls  Full featured UC for OpenScape Office MX/LX users Features / Capabilities  Save HW costs and protect investment by using existing HiPath 3000 as a single gateway for carrier access  Re-use existing analog devices and faxes with HiPath 3000 V8 Benefits February 2011 Page 29

30 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Networking Use Case – Move HiPath 3000 into UC Domain OpenScape Office Move HiPath 3000 into UC Domain Examples of HiPath 3000 migration into a UC Domain deployment include:  A transport company who wants to expand their business with more employees and infrastructure  A company who is moving partially in a new building  A company using their existing HiPath 3000 V8 as a gateway and expand /modify their business  OpenScape Office and HiPath 3000 in the office / building  Interconnected via Ethernet LAN to HiPath 3000 V8 (with access to PSTN )  For OpenScape Office MX/LX Users:  myPortal clients (Desktop, Outlook, Mobile, OpenStage)  myAttendant (Receptionist)  OpenStage Phones / OpenScape Personal Edition  Integrated Mobile Phones for UC Mobility Solution Move HiPath 3000 into UC Domain TDM device IP device H3K V8 IP device Open UC Domain MX/LX  Full featured SIP-Q Voice Networking between OpenScape Office MX/LX and HiPath 3000 V8  Extended carrier-access via HiPath 3000 PSTN moduls  Full featured UC for OpenScape Office MX/LX users Features / Capabilities  Save HW costs and protect investment by using existing HiPath 3000 as a gateway for carrier access  Reduce infrastructure costs by using one network for voice and data Benefits February 2011 Page 30

31 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Networking Use Case – Social Media Integration (with XMPP*) OpenScape Office Social Media Integration Examples of a Public XMPP deployment include:  A telecommunication company with contractors they just work for a limited time on a project  A consulting office who works together with several free-lancers  A service company with different offices with MX/LX and outsourced service partners for the delivery  OpenScape Office in each office (Company)  Internet access (UC interworking via XMPP service)  Voice Connection via public network  Client (Contractor, Free-Lancer, partner)  Internet Access with IM Service provider (XMPP cap.)  Voice Connection via public network  myPortal clients (Desktop, Outlook)  myAttendant (Receptionist)  myAgent (Contact Center Agent) Solution  Integrated Presence  Instant Messaging  Drag & Drop Conferencing Features / Capabilities  Always know the availability of your team members, contractors, Free-Lancer and Partners  Quick answers from business partners using Chat  Easy to use Drag&Drop Conferencing with global partners Benefits Social Media Integration ITSP/ Internet MX LX * XMPP: Extensible Messaging and Presence Protocol February 2011 Page 31

32 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Agenda Communication is changing… Our Offering Use Cases Next steps Deployment Best practices February 2011 Page 32

33 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenSmart – Best practices for Unified Communications and Collaboration Best Practices  Benchmarking  Processes  Validation  Tools  Migration  Reliability  Security  Serviceability  Manageability  Extended deployments  Improved Workflows  Reduced IT costs  All in One  Reach & Scale  Networking  Single Management OpenSmart Best Practices framework Solution design Business adoption Product design “OpenScape Office really is one of those ground breaking products which change the shape of the industry.” Ian Allmark, Managing Director Lloyds Business Communications February 2011 Page 33

34 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! TES Aviation Group OpenScape Office Solution  OpenScape Office MX – unified communications and critical data network capabilities in an easy to install service application  ‘One number’ capability and ‘presence’ solution for the needs of small and medium-sized business (SMBs)  Full installation, staff training and technical support solution from Siemens Enterprise Communications’ accredited Go Forward! partner, Pinnacle Group, comprising system design, installation, user training and technical support Value  ‘One number’ customer service with presence for all employees through integration of the telephony system with Microsoft Outlook  Average departmental time saving of 5-10 minutes a day through the system’s multiple voic recording function  Reduced costs with integrated teleconferencing facilities  Handheld devices integrated into daily operations  Faster and more flexible administration capabilities  Flexible foundation for future collaboration needs TES Aviation Group provides “total engine support” – world-wide aircraft engine maintenance management services and effective technical, commercial and logistics management for carriers’ aircraft engine portfolios February 2011 Page 34

35 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Merkana Travel Agency OpenScape Office Solution  OpenScape Office MX – unified communications solution with integrated OpenScape Office Contact Center service  SEN retailer Telefonbau Schneider, determined that OpenScape Office was the ideal solution to meet all customer requirements, requested by the business travel agency.  The integrated multi-channel contact center offers presence status information and achieves superior first –contact resolution via all communication channels, such as fax, and telephone. Value  ‘Higher customer satisfaction thanks to better reachability  Smooth transition and fast acclimation through intuitive PC user-interface  Optimized work routines, which offer opportunities to increase earnings  Seamless integration in the existing infrastructure  Investment protection, because existing phone and communication systems can still be used  Reduced operating costs thanks to easy administration Merkana Travel Agency is a reliable and competent partner throughout Germany for upmarket business and personal travel. Because with the Merkana service oasis, your vacation starts with your booking. Companies appreciate the individual business offerings and smooth procedures… February 2011 Page 35

36 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Why customers like the product “OpenScape Office MX provides great value to our SMB customers because it offers the full benefits of an end-to-end UC solution while being affordable for a smaller business. Sam Wood, VP Sales UC - Innovative Technology Group “We’ve found OpenScape Office MX is straightforward and requires little training, …. We think it’s a great product. It’s a lot less steps. It’s a lot less hassle. Our customers are much happier,” Wendy Marks, IT support and LAN analyst - Member Insurance Agency. “OpenScape Office MX fits the job better than anything else out there. It is the best all-in-one unified communications product on the market. It meets the centre's current needs while offering the flexibility for future requirements as more business are attracted or call volumes increase.” Iain Simpson, Managing Director Active Voice and Data (AV&D) “Especially when unforeseen events occur, customers expect prompt availability – we saw this once again most recently when the airlines were grounded by the eruption of the volcano in Iceland. Thanks to OpenScape Office, we were able to adjust our customer service capacities to the situation immediately. …An indispensable advantage for all of our business customers.” Alexandra Beital, General Manager - Merkana Reisen GmbH & Co. KG Serve your customers better Smart Investment Get more done Serve your customers better February 2011 Page 36

37 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release!  Siemens has a long history of selling voice and advanced communications applications and has an impressive installed base of SMB customers across Europe.  OpenScape Office MX is built as a complete all in one voice and networking offering for small businesses, reducing the need for separate boxes.  Siemens has a strong presence, ample channel partners and delivery capabilities across Western Europe.  The OpenScape Office suite features a rich range of UC applications, including voice, conferencing, voice mail, messaging, mobility, multimedia contact center and presence/IM applications.  SMBs across Western Europe should consider Siemens if they are looking for an all in one, full featured UC solution Rating: Positive Gartner - SEN’s strong standing Source Gartner Market Scope for UC/SMB in Western Europe OpenScape Office What the analysts are saying February 2011 Page 37

38 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Agenda Communication is changing… Our Offering Use Cases Next steps Deployment What others are saying February 2011 Page 38

39 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Lower Communications Costs Serve Customers Better Get More Done  Enable Social Networking to expand reach of key customers  Integrated contact center with unique presence and UC integration for superior first contact resolution  Control and prioritize calls to resolve key issues first  Collaborate better with automatic integration between presence, voic , Outlook calendar and contacts  Efficient communication independent of device and location  Reach out faster via drag & drop conferencing, IM, and “click to dial” from any application OpenScape Office Simply the best Make the smart investment!  Decreased call volumes with Public Chat Integration  Built in managed and ad-hoc conferencing  Leverage lowest-cost communications with SIP Trunking (up to 30% savings)  HW cost savings by leveraging SW virtualization capabilities February 2011 Page 39

40 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Thank you

41 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Feature Details

42 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Drag & Drop Conferencing OpenScape Office The All-in-one UC Solution to Your Communications Issues! Live Call Recording Integrated PresenceVisible Voic Fax Mailbox Call Journal Directory Access Call Pop-ups Click-to-Dial Mobility Personal Auto-Attendant Personal Notifications One Number Service Instant Messaging Favorites Social Media Outlook Integration February 2011 Page 42

43 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! myPortal for Outlook Increase revenue opportunity, increase productivity A familiar, single view of all s, faxes, etc. in one portal Install a simple plug-in to integrate myPortal with Outlook Presence status automatically changes based on keywords in your calendar Lower chance for missed opportunities because they “slipped through the cracks” Little training required Improved staff satisfaction Click to go back February 2011 Page 43

44 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Integrated Presence Increase productivity and satisfaction See who is already on another call Set presence status via your Outlook calendar Increase productivity Decrease phone tag Voic changes automatically to reflect presence status, so external and internal users are presence- aware! Provide individual written presence information Click to go back February 2011 Page 44

45 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Drag & Drop Conferencing Decrease operational cost, increase productivity Instantly start a conference call directly from MS Outlook! Eliminate 3rd party conferencing service Reduce unnecessary travel expenses Drag & Drop internal and external contacts via the Favorites List Visually manage call setup and save frequently used conferences Click to go back February 2011 Page 45

46 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! One Number Service Increase productivity, decrease training costs Control how calls are routed depending on your presence status Give out one number, not 3, 4 or more Set up specific rules for VIPs that override standard policy Never miss a key call again! Increase availability on your terms Keep your customers happy Click to go back February 2011 Page 46

47 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Directory Access Increase productivity and employee satisfaction Find contacts quickly and easily with combined directory searching Central directory covering contacts in all office locations including their current availability Imports: Personal Directory: Outlook contacts Company Directory: Corporate contacts via LDAP connect or import Internal Directory: All OpenScape Office users that are directly entered into the OpenScape Office Network are automatically available No more fumbling between multiple directories to collaborate Save time and frustration Click to go back February 2011 Page 47

48 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Personal Notifications Increase productivity, decrease training costs Always know when you have received an incoming voice or fax message Choose how and when to be notified Be informed and act accordingly Improve your customer responsiveness Critical for sales reps, managers, and other key staff Click to go back February 2011 Page 48

49 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Visible Voic Increase productivity, improve workflow Prioritize voice messages. Know which message to respond to first before even listening to them. Click and play to retrieve voice messages via phone or computer speakers Send an with a voic attached as a.WAV file Current and manageable information Never miss an important call ONE system to log into Click to go back February 2011 Page 49

50 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Fax Box Increase productivity, improve workflow Receive, view, and manage fax messages as they come in Forward, save, and file fax messages as needed Use a simple print driver for outgoing fax messages Never miss a fax message (order, instruction, contract) Secure, current and manageable information One screen, one system Click to go back February 2011 Page 50

51 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Instant Messaging Increase productivity and employee satisfaction Quickly communicate with contacts from your Favorites list Communicate in real time with multiple team members instead of waiting for s React and make decisions faster Collaborate better Click to go back February 2011 Page 51

52 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Call Pop-ups and Live Call Recording Increase response time and satisfaction Be immediately informed when important calls come through Record important live phone calls when you are already in a call Faster response time Keep track of customer issues Click to go back February 2011 Page 52

53 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Personal AutoAttendant Increase productivity, decrease training costs When you are unavailable, allow your customers to talk to a colleague or assistant instead of going to voic Simply click a button to record your personal menu Professional, automated customer care Intuitive interface requires little training Click to go back February 2011 Page 53

54 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Call Journal Increase productivity, improve workflow Your call journal displays your call history. Don’t go crazy trying to remember who you have called and who you haven’t reached, yet Easily track which customers, vendors, and other contacts with whom you need to get in touch Eliminate need to log into multiple voic systems Improved customer care Click to go back February 2011 Page 54

55 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Favorites List Increase productivity and employee satisfaction See all your Favorites independent from their office location in one view; IM or call them with just a click Dial a favorite via any number (office, mobile, etc.) directly with one click Drag and drop your favorite people from any one of the combined directories Increase productivity by grouping contacts into teams or projects See who is available to collaborate in one look Click to go back February 2011 Page 55

56 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Click to Dial from any Application Increase productivity and improve response time Call a contact directly from a number that is displayed in any application For example, dial a number from a customer mailing list in Word, a vendor number in your Internet browser, or customer in your CRM package (i.e. SalesForce.com) Save time. Just click and dial! Convenient for customer follow-up Click to go back February 2011 Page 56

57 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Built-in Mobility for Every Type of Working Decrease phone bills, office space, and energy use Office Roamers Road Warriors Remote Working  WLAN: Voice & data  Desksharing  Dual-mode GSM phone support 1 2  Smart phone integration  UC Mobility via myPortal for Mobile Client with presence, voic , journal and directories  Personal notification  Personal auto attendant 3  One Number Service  Secure VPN  CallMe! Service Lower mobile and land line phone bills Less office space Less energy greener company February 2011 Page 57

58 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Call Me! Increase Reachability and Responsiveness Forward all incoming calls to your mobile or home number in 10 seconds Never miss a call, and don’t worry about customers having to try reaching you at multiple numbers Better customer service Improved team collaboration Click to go back February 2011 Page 58

59 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Social Media Integration Contact your business partners more efficiently Add your business partners to your favorites list Business PartnerOpenScape Office User Expand availability to business partners Extend communication reach Serve customers better Internet  Chat with your external contacts and get their immediate feedback  See current presence status and check if your contacts are available for a conference call * XMPP Service to be enabled in OpenScape Office and supported by external IM Provider (IM provider with XMPP support*) Click to go back February 2011 Page 59

60 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! myAttendant Increase productivity, decrease training costs See the entire presence status of everyone in the company; manage and control calls Transfer calls to staff who are available and can talk to customers immediately View / change presence and manage voic for teams / workgroups. * *Dependant on user granted permissions. Powerful management tool for the receptionist, office administrator, or team leader Very little training required; intuitive interface Click to go back February 2011 Page 60

61 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office OpenScape Office - Contact Center Improve First Call Resolution and Customer Service Team Information Individual recording of contact center calls Arrange agent desktop controls Hands-free controls Agent Functions Contact Center Calls voice, fax & Integrated Presence Call Pop-ups Reports February 2011 Page 61

62 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! myAgent (Contact Center Client) Increase productivity, decrease training costs Agent functions Team information Contact center calls Arrange agent desktop controls Queue information Hands-free controls ***For more detail on myAgent, refer to the OpenScape Office Contact Center presentation*** Feature-rich contact center with built-in OpenScape Office presence Improve customer service and first contact resolution Click to go back February 2011 Page 62

63 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Solution Components

64 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Platform Overview OpenScape Office MX All-in-One UC appliance for up to 150 users  Modular and Scalable System Unit Rack mounted housing supporting the new µTCA industrial standard, powerful AMD Sempron CPU, 1GB memory, 160 GB hard disk  Pure IP System Native IP internal board-to-board via powerful Gigabit data bus backplane  Gateway Modules for All TDM Configurations  Individual Scalability 3 deployable slots for gateway modules per system box  Gigabit LAN Powerful Internet access and uplink to customers’ IP infrastructure February 2011 Page 64

65 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! 4 BRI – Interfaces 1 PRI - Interface 4 analog Interfaces 4-Gigabit LAN - Ports LAN Switch Hard disk as back-up option OpenStage ISDN; external S0S0 Handset Secure LAN / Intranet Web Mgmt. Optional Alternative Optional Gigabit DMZ - Port Gigabit WAN - Port USB Master/Slave Analog WLAN APAP Client ITSP / SIP Trunking Firewall / VPN ;internal Door unit Fax Analog Interfaces, Devices, and Functions OpenScape Office MX February 2011 Page 65

66 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Hardware Architecture: Gateway Modules OpenScape Office MX GME 1 primary rate ISDN trunk port (E1) providing up to 30 voice connections to public networks (Not for USA) 1 GMT 1 primary rate trunk port (T1) providing up to 24 voice connections to public networks (USA only) 3 GMS 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax) 2 February 2011 Page 66

67 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Hardware Architecture: Gateway Modules OpenScape Office MX GMAL 8 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) 4 GMAA 4 analog trunk ports for connecting to public network. 2 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) 6 GMSA 4 basic rate ISDN ports for connecting to public network or to ISDN subscribers (e.g. ISDN modem or G4 fax) 4 analog subscriber ports for connecting analog devices (e.g. fax, door phone entry, phones, etc.) 5 February 2011 Page 67

68 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office MX Scales up to 150 Users 1 unit system = 50 users 2 unit system = 100 users 3 unit system = 150 users  Each 19” unit contains a main board that can support up to 50 Users  6 hot pluggable peripheral boards options  Single system image managed by ONE web-based Interface  Connect multiple boxes with a patch cable (Max. 100m) Click to go back February 2011 Page 68

69 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Platform Overview OpenScape Office LX Pure Software UC solution for up to 500 users Hardware requirements  Linux Server, must be certified for SUSE Linux Enterprise Server 11 ( SLES11 ) Operating System, for e.g. Fujitsu PRIMERGY TX150 S7  OpenScape Office is the only application on the Server  Dual – Core Processor with 2,0GHZ per Core  At least 2 GB Ram  Hard Disk with minimum 200 GB  Keyboard and mouse, DVD drive, Screen resolution 1024x768 Software requirements  SUSE Linux Enterprise Server 11SP1 (32BIT)  OpenScape Office V3 LX/MX Installation DVD Click to go back February 2011 Page 69

70 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Platform Overview OpenScape Office HX Software-based UC solution for HiPath 3000 deployments Hardware requirements  Linux Server, must be certified for SUSE Linux Enterprise Server 10 ( SLES10 ) Operating System, equipped for 24h operation  OpenScape Office is the only application on the Server  Dual – Core Processor with at least 1,5 GHZ per Core  At least 2 GB Ram  Hard Disk with minimum 200 GB  Keyboard and mouse, DVD drive, Screen resolution 1024x768  HG1500 ( see picture ) Software requirements  SUSE Linux Enterprise Server 10 SP2 (32BIT)  OpenScape Office V2 HX Installation DVD Technical overview Click to go back February 2011 Page 70

71 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office V3 Enhanced set of UC user clients myPortal is the OpenScape Office UC client that is available in different variations  myPortal for Mobile used by mobile workers while not having access to their PC clients  myPortal for OpenStage used by office workers to quickly change their presence and listen to their voic  myPortal for Desktop used by office workers  myPortal for Outlook the prefect way for office workers using Microsoft Outlook Enhanced New Integrated, UC-Clients for Users February 2011 Page 71

72 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release!  myAgent used by Contact Center Agents and their Supervisors  myAttendant used by Receptionists and Company Attendants OpenScape Office UC clients for special use… Clients for Contact Center Agent/Supervisors and Receptionist Integrated, UC-Clients for dedicated usage… February 2011 Page 72

73 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! myPortal for Mobile Introduction to OpenScape Office UC Mobility  myPortal for Mobile is the OpenScape Office user interface that is now available for mobile employees who use a smartphone with a graphical user interface such as:  iPhone, Blackberry, Nokia, Android and Windows Mobile  Open browser based approach for all other mobile phones - No dedicated applications need to be loaded on the mobile device  Optimal rate utilization – Users can optimize their communication charges by choosing different calling procedures (Callback, GSM or Call through preferred) based on their existing carrier rates myPortal for Mobile, the browser based solution on your mobile phone February 2011 Page 73

74 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! myPortal for Mobile Increase productivity – on your web-enabled mobile phones Presence Select one of 9 presence status indicators e.g. meeting, break, holiday, and CallMe Directory Access Allows users to access their personal contacts, Internal, External and System directories. All contacts in one place Dialing Manual Dialing Allows users to establish outgoing calls Redial for comfortably dialing a number again Voic Management Users can access their voic , play messages on their mobile an use additional control functions (playback, skip and delete voice messages) Settings Customize settings for dial mode (call back, GSM and call through), language, display and search settings Favorites Easily have access to your most important contacts and see their presence status Journal Allows users to display their call history. Easily track which your contacts with whom you need to get in touch February 2011 Page 74

75 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! myPortal for OpenStage UC access via OpenStage 60 and 80  myPortal for OpenStage is the OpenScape Office XML application for OpenStage 60 and 80 users to provide access to:  Presence  Visual Voic  Presence – Users can change their presence right from the OpenStage User interface  Visual Voic – Users can visually access and manage their voic inbox and listen to the most important messages first…  All Integrated – myPortal for OpenStage can be directly launched from OpenScape Office without further SW needs myPortal for Openstage - Access to UC key features on your OpenStage device February 2011 Page 75

76 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office UC enabled Devices and Voice Clients OpenStage 15OpenStage 20OpenStage 40OpenStage 60OpenStage 80 Soft Clients Mobile UC & FMC Clients WLAN and IP DECT Click to go back February 2011 Page 76

77 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Backup

78 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office V3 Networking addresses… OpenScape Office V3 Networking Multiple networked OpenScape Office MX OpenScape Office LX networked with MX gateway Mixed OpenScape Office MX and LX networks       OpenScape Office MX networked with HiPath 3000 V8 OpenScape Office LX networked with HiPath 3000 V8 HiPath 3000 V8 gateways in OpenScape Office networks Extended UC Domain experience for all users Voice features in the network February 2011 Page 78

79 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office V3 UC Features in the Network  Voice supported presence management (presence visibility)  Network-wide call status (ringing, on call, active mobile device…)  Call Pick Up via myPortal  Instant Messaging including multi user chats  Drag & Drop Conferencing in the network  myAttendant change presence status for all users in the network  System-wide internal directory and favorites  External directories via LDAP  Integration into MS Exchange calendar and public folders  Voic forwarding in the network  XMPP based presence & chat support to external partners OpenScape Office V3 Networking Extended UC Domain experience for all users February 2011 Page 79

80 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office V3 Networks Enabling Dialing Plan Conditions MX Munich IP PSTN PSTN: Unique internal number PSTN: Unique internal number PSTN: Unique internal number MX Hamburg MX Berlin  All networked users are listed in the internal directory  easy dialing via myPortal  Full qualified numbers dialing will be supported MX / LX networks  Existing external DID Number can stay as they are  Internal numbers can have up to 16 digits  Internal number can include node number in order to make the dialing plan unique OpenScape Office application needs a unique identification for each user. *** No changes are needed if a unique numbering plan is already in use! *** Realization in OpenScape Office MX / LX networks February 2011 Page 80

81 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Page 81 February 2011 OpenScape Office V3 Networking – Design Principles OpenScape Office LX networking differentiates between single and multiple gateways Single Gateway All PSTN calls will be routed via one gateway! Multi Gateway PSTN call will be routed via multiple MX gateway! LX IP MX PSTN MX PSTN LX MX or H3K IP PSTN  LX PSTN access is the key indicator  Scenario is supported in networks (more than one LX in a network)  Part of the basic V3 training  MX or H3K can be used as a gateway Single Gateway  LX PSTN access is the key indicator  Only one LX in multi gateway mode is supported in a network  Part of the V3 networking training  MX can be used as a gateway Multi Gateway

82 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! myPortal for Mobile Feature Details  Variable user interface (display resolution and touchpad function)  Multi-language support (All supported OpenScape Office languages)  Live Presence Status (change of presence and display of status)  Favorites – One touch access to most frequent contacts  One Number Service  Connection Control for your office extension  Incoming calls (using normal smartphone functions)  Outgoing Calls  Manual dialing  Redial function  Optimal rate utilization (changeable by user)  Callback procedure (mobile to be called by system)  Call-through procedure (mobile calls system)  Phone books/contacts  Internal phone book with presence status  Personal contacts  System phone book  Voic query and control my Portal for Mobile (access via web) OpenScape Office V3 myPortal for Mobile February 2011 Page 82

83 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office V3 SIP Trunking - Internet Telephony Service Providers (ITSP)  SIP trunking is efficient and more cost-effective than ISDN for connecting your PBX to the public switched telephone network (PSTN)  The SIP protocol is an internationally accepted standard – but it leaves room for different implementations regarding protocol elements, message flow and features  To ensure seamless interoperability and a full set of features beyond basic call, we are conducting comprehensive tests with VoIP providers / ITSP in advance to avoid last minute surprises  Our SIP implementation follows the SIPconnect Technical Recommendations  industry-wide, standards-based approach to direct IP peering between SIP-enabled IP PBXs and VoIP service provider networks Get your ITSP tested as well!  Siemens Enterprise Communication is in a leading position - More than 55 VoIP Providers (ITSPs) for HiPath 3000 or OpenScape Office MX have been already tested and released SIP More Information on our tested & released providers and the established process OpenScape Office Application can also send Fax messages via SIP Trunks now! T.38 Fax  February 2011 Page 83

84 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office V3 Includes a new Open SIP Architecture for Subscribers Support of additional features for SIP subscribers  Unified Communication for standard SIP devices SIP devices supporting “3PCC” can be controlled by the OpenScape Office application SIP More Information how to connect SIP devices can be found on SEN WIKI Note: SIP is a functional protocol and the intelligence resides in the devices. Therefore devices have to support the features as well. Displaying of caller names OpenScape Office system names will be displayed during ringing and connection  Blind transfer This standard SIP transfer mode will be supported now.  Call forwarding The standard device based call forwarding will be supported now.  Message Waiting Indication (MWI) The standard SIP MWI notification will be supported now e.g. signaling of new voice messages.  Distinctive Ringing Different call types will cause a different ring tones e.g. internal calls; external call; recalls.  Get 3rd Party SIP Devices certified via the OpenScape Ready program Call waiting The standard device based call waiting will be supported now.  February 2011 Page 84


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