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Ayşen EKER Burak Erdi ÇELİK Fırat CİNDEMİR Tuğçe HAYRET Oğuzhan ALTUN Pınar TOPSEVER.

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Presentation on theme: "Ayşen EKER Burak Erdi ÇELİK Fırat CİNDEMİR Tuğçe HAYRET Oğuzhan ALTUN Pınar TOPSEVER."— Presentation transcript:

1 Ayşen EKER Burak Erdi ÇELİK Fırat CİNDEMİR Tuğçe HAYRET Oğuzhan ALTUN Pınar TOPSEVER

2 The concepts of quality and patient satisfaction Family Health Unit Groups

3 Infrastructure/ FHU Group ABCD Wihtout ranking Presence of waiting room Presence of hand wash basin in examination room Nursing room Ramp for wheelchair Vaccination room Electronic queue follow up system Intrauterine device certificate A seperate intervention room for each three doctor Website +----

4 In this study, the primary objective was to determine patient satisfaction in primary healthcare services by family health unit group.

5 Study design: Descriptive, cross- sectional Time: Data collection: and Data processing: April 2013

6 The study universe: The population of all the family health centers in Maltepe Sample size :The family health units were selected randomly based from a list of all family health units by grouping. There was no a priori- sample size calculation

7 All consenting men and women between the ages of applying to the selected family health units between and were enrolled in a fort following patient. Data Collected Tools: # EUROPEP survey # socio- demographical survey

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11 The inclusion criteria: Between the ages of people The excluding criteria: Younger than 18 years or older than 65 years people People with cognitive and mental disabilities

12  Dependent variables:  Scores of EUROPEP satisfaction survey  Independent variables:  Group of family health unit  Gender  Age  Marital Status  Education Level  Income Level  The reason for admission

13 Applications do not bear any risk to participants and they do not require any cost. Acıbadem University Student Research Congress13

14 VariableMean GenderFemale=4,0±0.7, Male=4,0±0.7 Marital StatusMarried=4,1±0.7, Single=3,9±0,8 Education Levelmoderate-to-high educated=3,9±0.8, low- educated=4,1±0.7 Income LevelLow=4,0±0.8, Moderate=4,0±0.8, High=4,0±0.8 Reason for AdmissionNon-clinical Care=3,9±0.7, Clinical Care=4,1±0.7 Mean EUROPEP scores of the participants depending on variables Acıbadem University Student Research Congress14

15 FIGURE 1: The distribution of the participants according to FHU group (N=406) Acıbadem University Student Research Congress15

16 FIGURE 2: Mean EUROPEP scores of the participants according to gender There was no significant correlation between gender and EUROPEP scores (p=0,380). There was no significant correlation between marital status and EUROPEP scores (p=0,058). FIGURE 3: Mean EUROPEP scores of the participants according to marital status Mean Value of EUROPEP score Acıbadem University Student Research Congress16

17 There was no significant correlation between income level and EUROPEP scores (p=0,625). There was no significant correlation between education level and EUROPEP scores (p=0,109). FIGURE 4: Mean EUROPEP scores of the participants according to education level FIGURE 5: Mean EUROPEP scores of the participants according to income level Mean Value of EUROPEP score Acıbadem University Student Research Congress17

18 Acıbadem University Student Research Congress FIRURE 6: Mean EUROPEP score of the participants according to participants’ age There was no significant correlation between participants’ age and EUROPEP scores (p=0,260). 18

19 Mean Value of EUROPEP score There was significant correlation between reason for admission and EUROPEP scores (p=0,048). *Prescription re-fills, referrals, health reports etc. **Physical examination+diagnostics, vaccinations, well child visits etc. FIGURE 7: Mean EUROPEP scores of the participants according to reason for admission 19

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22 Acıbadem University Student Research Congress The satisfaction scores of Group A FHU (4.2±0.7), group B FHU (4.1±0.8), group C FHU (4.0±0.8) group D FHU (4.2±0.6) were all significantly higher as compared to the score of the FHU “without ranking” (3.6±0.8, p=0.001). Mean Value of EUROPEP score 22

23 In the studied sample, the average patient satisfaction score was high, and seemed related to infrastructure of the FHU (higher satisfaction in better equipped FHUs). Patients receiving clinical care seemed to be more satisfied as compared to people attending the FHU for administrative purposes like prescription refills, referrals or health reports. Acıbadem University Student Research Congress23

24 Acıbadem University Student Research Congress Other studies conducted with EUROPEP survey; Kosovar Young participants were more satisfied. There was no significant correlation between age, education level and satisfaction. Rio de Janeiro: Old participants and highly educated participants were more satisfied. 24

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