Issuance of milk products to broadband (2%, 1%, skim, lactose free, evaporated…).25 gallons milk = 1 quart.25 beans = 1 can Food Issuance Changes
128/256 ounces infant food Issue Whole Grains in ounces Chocolate Milk- issue the subcat Food Issuance Changes
Staff visited stores to make compliance buys Recommend for all states implementing EBT! The Shopping Experience
Lessons learned Train your staff how to troubleshoot basic EBT issues & to gather the information State Office staff will need to troubleshoot more difficult issues!
Troubleshooting EBT Issues Card Declined at Store or No Balance Does a balance show in the EBT Account? Were benefits issued? When is the First & Last Day to Use on benefits? Were all benefits redeemed?
Troubleshooting EBT Issues Participant Unable to Purchase a Food Item Is the food allowed? Is the container size allowed? Is the balance sufficient for the item? Store/Food Item/ Brand/ Container Size/ UPC?
Troubleshooting EBT Issues Participant Unable to PIN Card Are the mailing zip code and DOB for cardholder correct in Spirit? Is the participant using a touch-screen phone?
Deciphering the Receipt Initial balance WIC Purchase Ending balance