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Better IT Programming Through the Quality Review Process Alexandra Sielaff, PhD, College Advancement & Kim Ehlert, Associate Dean, Business Information.

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Presentation on theme: "Better IT Programming Through the Quality Review Process Alexandra Sielaff, PhD, College Advancement & Kim Ehlert, Associate Dean, Business Information."— Presentation transcript:

1 Better IT Programming Through the Quality Review Process Alexandra Sielaff, PhD, College Advancement & Kim Ehlert, Associate Dean, Business Information Technology Waukesha County Technical College January 2011

2 Wisconsin Technical College System Quality Review Process

3 Programmatic Challenges: Programmer Analyst and Computer Support Specialist Low Retention Decreasing Graduation Rates Female/Male Ratio Misaligned Curricula Need for Integration of New Technology Increased Interest in Four-Year Transfer

4 CSS Scorecard Performance

5 Program-Related Employment

6 Multiple Methods of Investigation Scorecard Analysis & DWD Data Employer Focus Group: –Occupational Tree –Critical Criticals Sister College/Articulation Discussion Graduate Follow-up Enrollment Analysis Is/Is Not Advisory Committee DACUM Student Interviews Student/Graduate Survey GIS (for Computer Support Specialist) Comprehensive Summary Matrix

7 Computer Support Specialist Is/Is Not Special Thanks to Brenda Wolfe

8 Computer Support Specialist Is/Is Not

9 Programmer Analyst Is/Is Not Matrix

10 Programmer Analyst Is/Is Not Possible Causes: Student is over extended Work ethic of millennial = 52% of PA program students are age 22 and under Young males (Possible) They get a job Fewer jobs Transfer to another college in same program Transfer to another program at WCTC Transferring to a institution that takes less time Program is missing web courses Curriculum is difficult Examination method Text confusing Oracle Students leave due to not seeing relevance of curriculum to real world applications with statistics class Lack of gender diversity

11 Programmer/Analyst Employer Focus Group Sean Barry, Laughlin-Constable Ron Richard, Independent Ben Bender, Serigraph Mary Van Himbergen, RF Technologies Rob Foxx, Foxx Technologies Robert Woods, A Bit Above LLC Seth Hill, Mathematic Arts Lillie, Paperless LLC Jill McHenry, ProHealth Care Inc.

12 PMI Degrees/ Certifications/ Associations Personal Attributes Technical Skills Assertive Budget and Planning Arithmetic and Algebra Teamwork Trainable/ Coachable Team Leadership Write documentation Ability to ask for help Can be put in front of a customer Able to learn independently Basic Typing Work sample (recent grad) Membership in professional/ academic groups Lean Methodology Certification Industry Certifications Specific Languages/Skills Jr. Programmer Technology Certifications Organizational Skills Work Experience + MBA 4-Year Degree CIO Career Certifications IT Manager SD Tools/Platforms “People” Manager DBA Project Manager 2-Year Degree System Architect Adaptability Logic Taking initiative/ ownership Spelling Ability to say “I don’t know” when you don’t and learn from these. Estimating Ability to recognize a mistake every time you repeat it. Development Methodology Flexibility Can switch tasks fast Work in team and/or self- directed Has a memory Consistent Programmer Analyst Developer Trainer Ability to communicate with nontechnical users. SME Testing Requirements gathering/ analysis Someone who can take criticism/ correction without getting angry. Communication of technical concepts Occupational Title COLOR KEY Programmer/Analyst Occupational Ladder, QRP, April 2009

13 WCTC’s Critical Life Skills

14 P/A and CSS Critical Criticals Programmer/Analyst 1.Critical Thinking 2.Problem solving 3.Information Seeking 4.Teamwork/Interpersonal Communication 5.Conflict Resolution 6.Time management 7.Coping with change 8.Professional and personal ethics 9.Science and technology 10.Reading/writing/mathematics/ grammar Computer Support Specialist 1. Interpersonal Communication 2. Teamwork/Effective Relationships 3. Problem Solving 4. Conflict Resolution 5. Critical Thinking 6. Time Management 7. Stress Management/Coping w/ Change 8. Career Development 9. Valuing Diversity/Professional & Personal Ethics/ Social Responsibility/ Effective Leadership 10. Information Seeking

15 Sister College Articulation Discussion Steven Bialek, MSOE Chris Head, Cardinal Stritch University Dr. Charlie Hill, UW-Oshkosh Dr. Chenglie Hu, Carroll University Kelly Hudson, UW-Oshkosh Dr. Wooseob Jeong, University of WI at Milwaukee Mike Konemann, Carroll University Melissa Schmidt, UW-Oshkosh Walt Swiger, Cardinal Stritch University Dr. Ann Williams, Ottawa University

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