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Doing “The Cloud” Right Charting a Course for State and Local Governments Stuart McKee National Technology Officer, State and Local Government

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Presentation on theme: "Doing “The Cloud” Right Charting a Course for State and Local Governments Stuart McKee National Technology Officer, State and Local Government"— Presentation transcript:

1 Doing “The Cloud” Right Charting a Course for State and Local Governments Stuart McKee National Technology Officer, State and Local Government

2 In government, as in life, there are cuts that injure and cuts that heal. As they continue to slog through the wreckage of the Great Recession, state and local leaders have a challenge to be surgeons rather than hacks and make this era of crisis into a season of fresh starts.” TIME Magazine, June 17, 2010

3 Part 1 – The word…

4 A rose by any other name There is a lot of hype. And the word itself is not useful because the cloud is not a destination. It is a powerful (potential) TOOL for your toolbox to solve BUSINESS PROBLEMS. Key challenge for orgs is “in making the right decisions about what to hold on to and what to let go.” -Nick Carr Book worth reading The Big Switch Nick Carr

5 Think of it this way… Own less TV stationsWatch more TV

6 Part 2 – Why cloud computing ?

7 collaboration focus flexibility transparency agility carbon footprint disaster recovery remote access

8 Cost savings = economies of scale + orders of magnitude… Datacenter PUE (Power Utilization Efficiency) Industry average: 2.0 Gen 3 MS DC: 1.2 Gen 4 MS DC: 1.0 Pooling resources and reducing redundancy makes financial sense. But at Internet scale, it makes even MORE sense. Because the number of users justifies getting into the datacenter R&D business. “With Online Services, we’re able to reduce our IT operational costs by roughly 30% of what we’re spending now” - Ingo Elfering, VP of IT Strategy, GlaxoSmithKline MS Chicago DC 500M investment 17.5 football fields 14 employees, 3 are MS Datacenter Locations

9 “You’ve got mail” – now what ? “Gartner's IT Spending and Staffing Report, 2010, stated the public sector spends 73% of its budget on maintenance, higher than in almost any other sector” Denver Post, Sept 2010 Cloud computing is an opportunity to re-focus and spend more time/resources on activities and services core to your mandates as a government. Miami 311 MS cloud add-on “We built this app in 8 days…with no upfront cost…” – Conrad Salazar, City of Miami

10 Work from anywhere…in good times and bad Whether for disaster response, telework, or carbon footprint anywhere, anytime access to collaboration tools will be a mark of the 21 st century government – and it is built-in with cloud computing. “By 2015, 80 percent of work outcomes will depend on input and cooperation of two or more people, and the work will seldom be done face to face” - Gartner Research report, 2007 Story worth listening to Hennepin County, MN “results only” telework program The End Of 9-To-5: When Work Time Is Anytime by Jennifer Ludden

11 Timing is everything “Don’t run out and do this just because it’s ‘cloud,’ and don’t run out and not do it because it’s ‘cloud.’ -Carol Lawson CIO, California Public Utilities Commission Cloud computing is great for dealing with “elasticity” problems. Anywhere you have trouble matching demand to capacity smoothly and cost effectively is a good candidate.

12 Part 3 – How can MS help ?

13 A little cloud history (1996) 330M users (1996) 100M users (2003) 309M users (1997) 248M users AUDIO/VIDEO CONFERENCING (1996) 450M users (1997) 303M users (2007) 170M users WEB-BASED (1997) 62.9% share (1999) 31.7% share (1996) 3.4% share SEARCH (2007) 30M users (2005) 3M users (2010) 30M users PRODUCTIVITY APPLICATIONS Web * And the term “cloud computing” ? Introduced to IT around So we’ve been building innovative, scalable, secure cloud services for 15 years - they just didn’t call it “cloud” when we started.

14 Productivity / Collaboration And we build in the integration so you can focus on getting your staff -and not your applications- Productivity Audio/video/web conferencing Forms and workflow /unified communications working better together.

15 Citizen services / open data Citizen-facing / open data may be the first thing you move to the cloud but it is nowhere near the most strategic. Cloud computing offers an opportunity to dramatically streamline and enhance government services. Grants management Citizen management Public meeting management Permitting Microsoft TownHall Open Gov Data Catalog

16 Part 4 – A Pre-Flight Checklist

17 Enterprise vs. consumer Enterprise vs Consumer Released in 1996 Used by 450M consumers Released in 1996 Used by most Fortune 500, Federal, state and local governments Designed for Choosing Exchange was a no brainer. 15 years of enterprise design, architecture, partnering with government… and literally battle tested.

18 Reliability and Security Book worth reading Security Development Lifecycle Michael Howard “As an industry we should recognize the sea change in Microsoft's approach to security, and encourage other vendors to follow Microsoft's lead." SANS NewsBites SANS NewsBites SANS NewsBites “ Many of the world's most knowledgeable security experts are urging their favorite software vendors to follow in the footsteps of Microsoft.” - Infoworld Infoworld We financially guarantee 99.9% uptime but have actually delivered much higher Our guarantee It’s time to finally start thinking of IT as being reliable the way electricity is reliable. And secure enough for even your most important mandates.

19 Integration User Experience Government is a collection of people-driven processes and outcomes. A more integrated user experience for your staff ultimately means a more integrated experience for your citizens. The most important predictor of success in any IT project is user adoption (73%). - Sand Hill Group study Amount spent on usability design and testing for Office 2010 ? 1 billion dollars

20 Three Screens and a Cloud The A more integrated user experience for your staff ultimately means a more integrated experience for your citizens.

21 This just in… 30k users moving to cloud initially State of MN moves to Microsoft’s cloud” More than 30,000 employees will migrate to services-based and collaboration. CSC Wins Cloud Services Contract For California (up to 168k users) State of California awarded the company a contract to migrate its current multiple e- mail applications to a cloud- based solution with Microsoft Business Productivity Online Suite (BPOS).

22 Unnamed State (100k users) Unnamed State (60K users) Unnamed Hospital System (3000 users) City of Alexandria, VA (2700 users) Unnamed Emergency Management Agency (1100 users) City of Newark, NJ (2300 users) City of Carlsbad, CA (1100 users) (case study)case study City of Plano, TX (2500 users) (case study )case study Unnamed Major Metropolitan County (1000 users) Unnamed State Superior Court (1000 users) Klamath County, OR (470 users) City of Miami (case study)case study City of San Francisco (press release)press release City of Chicago (case study)!case study

23 Summary MATURE AND SECURE Microsoft has been operating many of the largest, most innovative and secure cloud services for over a decade.

24 THANK YOU !


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