2 Module 4 Objectives State the purpose of questions in the classroom Upon completion of this module, the participant will be able to:State the purpose of questions in the classroomList seven types of questions used and describe their advantages and disadvantagesIdentify the characteristics of effective questions
3 Module 4 Objectives (Cont’d) Distinguish the methods of asking questions and describe when to use eachDiscuss methods to handle participant responses to questionsDescribe methods to successfully respond to participants questions
4 Purpose of Asking Questions InteractionEvaluationApplicationRapport
5 Purpose of Asking Questions Important elementInvites learner participationStimulates thinkingCreates interestChannels ThinkingEvaluation opportunitiesGauge accuracyAssists in pacing
6 Purpose of Asking Questions (Cont’d) Apply the informationFacilitates discussionStrengthens rapportResponding to participantsDetermining background and experience
7 Types of Questions Open Ended Closed Ended Leading Probing Funnel Conversation StarterReview/Evaluation
8 Characteristics of Effective Questions ChallengingBriefClearRelevantEmphasize
9 Three General Ways to Ask a Question Overhead/UndirectedPre-DirectedOverhead/Directed
10 Questioning Techniques Overhead/Undirected“What are the three collisions in a crash?
11 Questioning Techniques (Cont’d) Pre-Directed“Pete...what are the three collisions in a crash?
12 Questioning Techniques (Cont’d) Overhead/Directed“What are the three collisions in a crash…Linda?
13 Handling Responses to Questions Encourage participants to respondInstructor reactionsCommend participants for correct responsesPraise and recognitionNo reactionRight /Wrong answersRepeat answers and questions
14 Handling Incorrect Responses Give participant credit for a nice tryYou are really close, but..You’re on the right tract, but…Are you saying…?Give partial credit and explain what needs further explanation or clarificationNever make participant appear foolishNever embarrass the participant in front of their peers and always treat with respectDon’t let the class leave with incorrect info
15 Techniques for Answering Questions Be preparedInteracting with participantsIf you know the answer – give itIf you don’t – admit itAsk for clarification if you don’t understandTactfully restate the questionWill the question be covered laterStump the instructor
16 Attending Paying attention to the learner Facing the learners Maintaining appropriate eye contactMoving toward the learnersAvoiding distracting behaviors
17 Role Play Exercise Break into small groups One person from group report outDiscuss actions
18 Role Play Exercise Break into small groups “Act Out” a behavior EnthusiasmBoredomConfusionDiscuss how to respondOne person from group report outDiscuss actions
19 Listening A two step process: Listening to what the learner is saying Paraphrasing what was said to demonstrate understanding
20 QuestioningAsking questions correctly is crucial to the training process
21 Module 4 Summary State the purpose of questions in the classroom List seven types of questions used and describe their advantages and disadvantagesIdentify the characteristics of effective questions
22 Module 4 Summary (Cont’d) Distinguish the methods of asking questions and describe when to use eachDiscuss methods to handle participant responses to questionsDescribe methods to successfully respond to participants questions