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The Basic Principles.  “…interpersonal communication occurs not when you simply interact with someone, but when you treat the other person as a unique.

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Presentation on theme: "The Basic Principles.  “…interpersonal communication occurs not when you simply interact with someone, but when you treat the other person as a unique."— Presentation transcript:

1 The Basic Principles

2  “…interpersonal communication occurs not when you simply interact with someone, but when you treat the other person as a unique human being”. Beebe, Beebe, and Redmond, 2002

3 Who does it?  Family Members  Friends  Coworkers

4 How does it happen?  Written communication- ( , letters, etc.)  Face to face  Voice messages

5 What are the fundamentals?  Building trust  Developing Emotional Intelligence  Respecting Others Life/Career Stages  Understand Social Position  Respect Gender Differences  Keep Romance Away  Be Aware of Coworkers with Disabilities.

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7 Consistency Communication CooperationCommonality

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10 Skills of Emotional Intelligence  Be able to perceive emotion in yourself and others  Select appropriate responses to situations  Learned by experience - not something that is learned in a book  Treat everyone fairly - treat someone as you would want to be treated  Fosters warm positive friendships and work success

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12 CharacteristicsLife Events PatrioticWWII LoyalStock Market Crash/ Great Depression Hard WorkingKorean War Follow Orders-No QuestionsRadio was Invented

13 CharacteristicsLife Events RebelliousCivil Rights Movers and ShakersSex, Drugs, and Rock N Roll Love/ hate AuthorityVietnam War OptimisticAssassinations of Key Political Figures

14 CharacteristicsLife Events SkepticalWatergate IndependentMTV Concerned with self-preservationPersonal Computers Creditability Ranked #1Internet AIDS

15 CharactisticsLife Events Listens well Rank #1Fall of Berlin Wall Fast Paced MultitaskersColumbine Shootings Street Smart9/11 Patriotic Global Outlook Optomistic

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17  Remember- Older workers are individuals  Don’t assume  Value their experience  Don’t Play Boss

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19 Women Dealing with MenMen Dealing with Women Speak UpUse Polite Relationship Markers Void tag endings/Vocal inflectionsDon’t Monopolize Conversations or Speak for a Woman Don’t take male comments as relationship advice Don’t call women patronizing names Be aware of personal informationAvoid “Barking” Tones Give non-verbal cues

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21  AVOID  Too much Emotional energy  If it happens…Keep it Professional

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23  Contact  Ask, Don’t Assume  R-E-S-P-E-C-T  Empathize

24 “…Practical terms, understanding others in the workplace requires being able to communicate with them in ways that will be effective, appropriate, and appreciated.”

25 ExtravertIntrovert SensateIntuitive AnalyticalGlobal JudgerPerceiver

26  Don’t Ever Assume  Balance Assignments  Work Together

27  …No matter how skilled, prepared, motivated, and responsible the individuals involved in a group, personality differences will always exist. Those differences lead to different ways of being skilled, prepared motivated, and responsible…


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