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Interpersonal Communication

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Presentation on theme: "Interpersonal Communication"— Presentation transcript:

1 Interpersonal Communication
The Basic Principles

2 “…interpersonal communication occurs not when you simply interact with someone, but when you treat the other person as a unique human being”. Beebe, Beebe, and Redmond, 2002

3 Who does it? Family Members Friends Coworkers

4 How does it happen? Written communication- ( , letters, etc.) Face to face Voice messages

5 What are the fundamentals?
Building trust Developing Emotional Intelligence Respecting Others Life/Career Stages Understand Social Position Respect Gender Differences Keep Romance Away Be Aware of Coworkers with Disabilities.

6 Building Trust

7 Consistency Communication Cooperation Commonality

8 Emotional Intelligence


10 Skills of Emotional Intelligence
Be able to perceive emotion in yourself and others Select appropriate responses to situations Learned by experience - not something that is learned in a book Treat everyone fairly - treat someone as you would want to be treated Fosters warm positive friendships and work success

11 Respecting Life Stages

12 Silent Generation Born between 1922-1945
Characteristics Life Events Patriotic WWII Loyal Stock Market Crash/ Great Depression Hard Working Korean War Follow Orders-No Questions Radio was Invented

13 Baby Boomers Born 1922-1945 Characteristics Life Events Rebellious
Civil Rights Movers and Shakers Sex, Drugs, and Rock N Roll Love/ hate Authority Vietnam War Optimistic Assassinations of Key Political Figures

14 Generation X Born Between 1965-1981
Characteristics Life Events Skeptical Watergate Independent MTV Concerned with self-preservation Personal Computers Creditability Ranked #1 Internet AIDS

15 Millennial Born Between 1992-2000
Charactistics Life Events Listens well Rank #1 Fall of Berlin Wall Fast Paced Multitaskers Columbine Shootings Street Smart 9/11 Patriotic Global Outlook Optomistic

16 Social Position

17 Tips in Dealing with Social Position
Remember- Older workers are individuals Don’t assume Value their experience Don’t Play Boss

18 Gender In The Workplace

19 Tips on “How to Deal” With The Opposite Gender
Women Dealing with Men Men Dealing with Women Speak Up Use Polite Relationship Markers Void tag endings/Vocal inflections Don’t Monopolize Conversations or Speak for a Woman Don’t take male comments as relationship advice Don’t call women patronizing names Be aware of personal information Avoid “Barking” Tones Give non-verbal cues

20 Romance in the Workplace

21 Guidelines AVOID Too much Emotional energy
If it happens…Keep it Professional

22 Communication and Disabilities

23 Tips on how to communicate with a person who has a disability
Contact Ask, Don’t Assume R-E-S-P-E-C-T Empathize

24 Information Processing Preferences
“…Practical terms, understanding others in the workplace requires being able to communicate with them in ways that will be effective, appropriate, and appreciated.”

25 Who are you really talking to??
Extravert Introvert Sensate Intuitive Analytical Global Judger Perceiver

26 Tips on finding a balance between different styles
Don’t Ever Assume Balance Assignments Work Together

27 The Take Away… …No matter how skilled, prepared, motivated, and responsible the individuals involved in a group, personality differences will always exist. Those differences lead to different ways of being skilled, prepared motivated, and responsible…

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