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LEARN. NETWORK. DISCOVER. | #QADexplore QAD BPM: Let Process Be Your Guide - MWUG Rob Cramer – BPM, Practice Manager.

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Presentation on theme: "LEARN. NETWORK. DISCOVER. | #QADexplore QAD BPM: Let Process Be Your Guide - MWUG Rob Cramer – BPM, Practice Manager."— Presentation transcript:

1 LEARN. NETWORK. DISCOVER. | #QADexplore QAD BPM: Let Process Be Your Guide - MWUG Rob Cramer – BPM, Practice Manager

2 LEARN. NETWORK. DISCOVER. | #QADexplore The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD. Safe Harbor Statement QAD BPM: Let Process Be Your Guide - MWUG

3 LEARN. NETWORK. DISCOVER. | #QADexplore Agenda  What is BPM …QAD BPM?  Demonstration  Standard Processes  What is Being Process Driven?  Questions? QAD BPM: Let Process Be Your Guide - MWUG

4 LEARN. NETWORK. DISCOVER. | #QADexplore What is BPM … QAD BPM? 4

5 LEARN. NETWORK. DISCOVER. | #QADexplore “Processing power is creating a digital explosion in our tools ability to do more with less at a faster rate, and bandwidth is increasing exponentially, and storage is moving to the cloud, over the next five short years we will be transforming how we sell, market, communicate, collaborate, innovate, train, and educate.” QAD BPM: Let Process Be Your Guide - MWUG Daniel Burrus Flash Foresight

6 LEARN. NETWORK. DISCOVER. | #QADexplore  Repetitive tasks?  Rule-based skills? “ Intelligent systems are going to be able to do those procedures for you.” QAD BPM: Let Process Be Your Guide - MWUG

7 LEARN. NETWORK. DISCOVER. | #QADexplore Makes You the Best? (KPIs, Metrics) QAD BPM: Let Process Be Your Guide - MWUG Cost Leadership Differentiation Innovation Operational Effectiveness 7

8 LEARN. NETWORK. DISCOVER. | #QADexplore What Holds You Back? Constrains You?  Compliance − Regulatory − Customer  Bottlenecks − Quality − Decision Making − Lead Time QAD BPM: Let Process Be Your Guide - MWUG Strategic Directions Current IT Environment Metrics and KPIs Business Processes Industry and Market Requirements Discover

9 LEARN. NETWORK. DISCOVER. | #QADexplore It’s All About Processes Direct/Core Indirect/ Support Enterprise Applications QAD BPM Enterprise Applications QAD BPM: Let Process Be Your Guide - MWUG Type of Process Solution

10 LEARN. NETWORK. DISCOVER. | #QADexplore Key Processes QAD BPM: Let Process Be Your Guide - MWUG

11 LEARN. NETWORK. DISCOVER. | #QADexplore Problems with Processes  Quality of processes  Low value-added activities  Tracking events and measuring performance real time  Compliance  Paper, memory based QAD BPM: Let Process Be Your Guide - MWUG Documenting handoffs, timing, and responsibilities often leads to productivity improvements of more than 12 percent.

12 LEARN. NETWORK. DISCOVER. | #QADexplore QAD BPM QAD BPM: Let Process Be Your Guide - MWUG

13 LEARN. NETWORK. DISCOVER. | #QADexplore What is Business Process Management (BPM)? “Systemic approach for capturing, designing, executing, documenting, measuring, monitoring, and controlling both automated and non-automated processes to meet the objectives and business strategies of a company. “ QAD BPM: Let Process Be Your Guide - MWUG

14 LEARN. NETWORK. DISCOVER. | #QADexplore BenefitExample Eliminate Manual Data Entry Reduction in time 80% Reduce Process Cycle Time Reduction in time to process change orders 75% Reduce Manual Analysis/Routing Elimination of 80% of manual activities Benefits: Efficiency QAD BPM: Let Process Be Your Guide

15 LEARN. NETWORK. DISCOVER. | #QADexplore BenefitExample Handle Exceptions Faster & Better Distressed shipments saving 70% Make Better Decisions Better review process results in $3M saved in billing dispute write-offs Consistent Execution Customer satisfaction improvement to 92% Benefit: Effectiveness QAD BPM: Let Process Be Your Guide

16 LEARN. NETWORK. DISCOVER. | #QADexplore BenefitExample Faster Regulatory Compliance Change customs related processes within 90 days to comply with new federal regulations Support New Business Models Change shipping partners within 10 minutes in core process Benefit: Agility QAD BPM: Let Process Be Your Guide

17 LEARN. NETWORK. DISCOVER. | #QADexplore  Free if current on maintenance  On Demand, On Premise  Technical dependencies − QXtend − QAD 2011EE + or QAD SE + −.Net − OpenEdge 10.2B − Java 6 Foundational Requirements QAD BPM: Let Process Be Your Guide

18 LEARN. NETWORK. DISCOVER. | #QADexplore Demonstration 18

19 LEARN. NETWORK. DISCOVER. | #QADexplore Standard Processes 19

20 LEARN. NETWORK. DISCOVER. | #QADexplore QAD BPM: Let Process Be Your Guide Standard Process: Inspection

21 LEARN. NETWORK. DISCOVER. | #QADexplore Standard Process: Receiving Process QAD BPM: Let Process Be Your Guide

22 LEARN. NETWORK. DISCOVER. | #QADexplore Per Process Cost Considerations Implementation (Per Process) Model Process (1-5 Days) Implement Process (1-5 Days) Go Live Support (0-3 Days) Configuration Migration (1-2 Days) Project Management (1-3 Days) QAD BPM: Let Process Be Your Guide

23 LEARN. NETWORK. DISCOVER. | #QADexplore What is Being Process Driven?

24 LEARN. NETWORK. DISCOVER. | #QADexplore Process Management Focus QAD BPM: Let Process Be Your Guide - MWUG 24 Business Process Management Objectives & Strategy Model Analyze & Optimize Implement Solution Analysis Solution Modeling Assessment

25 LEARN. NETWORK. DISCOVER. | #QADexplore Process Managed Organizations  Strategic plans drive processes  Relationship between processes and key business results  Strategic assets to be understood, managed, and improved to deliver value- added products and services to clients  Reach towards an even higher level of performance. QAD BPM: Let Process Be Your Guide - MWUG

26 LEARN. NETWORK. DISCOVER. | #QADexplore  Know business processes and capture them in process maps, procedure manuals, or agreed ways of doing things  Managers track the performance of processes  Top management systematically invests in its processes  It’s a regular way of doing things Do You have a Process Focus? QAD BPM: Let Process Be Your Guide - MWUG

27 LEARN. NETWORK. DISCOVER. | #QADexplore Assessment: Targets for Improvement  Large & complex  Dynamic  Business & technical in nature  Human intelligence & judgment required  Coordination essential  Compliance requirement QAD BPM: Let Process Be Your Guide - MWUG

28 LEARN. NETWORK. DISCOVER. | #QADexplore Sample Selection Criterion  Clear and direct linkage to management objectives  Consider value of process to business and its health  Customers rarely interact with just one function  Focus on eliminating a key system constraint QAD BPM: Let Process Be Your Guide - MWUG

29 LEARN. NETWORK. DISCOVER. | #QADexplore QuestionYesNo Is your team failing to meet quality, cost, or time requirements? Are there significant external developments that may require considerable adjustment to current processes? Re there important changes within your organization that may suggest a need for process improvement Have you seen evidence of fragmentation and lack of cooperation or coherence in how work is being carried out? Are customers complaining about the quality of service they are getting from your team? Does your team’s performance compare unfavorably with that of other teams in the organization that do similar work? Do tasks often get done incorrectly the first time? Are some tasks taking too long to complete? Do certain procedures seem overly complicated? Is Process Improvement Necessary? QAD BPM: Let Process Be Your Guide - MWUG

30 LEARN. NETWORK. DISCOVER. | #QADexplore ProcessCost Saving Potential Source of customer complaints Opportunity for Improvement Easy to Change Source of staff frustration Total Score Setting up new accounts Evaluating applicant credit history Process Selection Matrix QAD BPM: Let Process Be Your Guide - MWUG

31 LEARN. NETWORK. DISCOVER. | #QADexplore  Map the existing process  Examine the process map to identify problems  Interview stakeholders to gain insights on the process  Benchmark how other organizations handle the process Solution Modeling: Analyze Process QAD BPM: Let Process Be Your Guide - MWUG

32 LEARN. NETWORK. DISCOVER. | #QADexplore  Assist in understanding existing processes and designing solutions  Communicate real world state and what team wants to change to  Not an organizational chart  Less abstract Pictures Are Vital QAD BPM: Let Process Be Your Guide - MWUG

33 LEARN. NETWORK. DISCOVER. | #QADexplore  Meet performance targets?  Potential issues?  Improvement opportunities?  Anything missed? Is it important?  Test Your Ideas  Implications? Solution Analysis: Document & Refine the New Design QAD BPM: Let Process Be Your Guide - MWUG

34 LEARN. NETWORK. DISCOVER. | #QADexplore  Hurdles − Resistance from employees − Resistance from managers − No champions to push the effort Implement QAD BPM: Let Process Be Your Guide - MWUG

35 LEARN. NETWORK. DISCOVER. | #QADexplore  Is the new process’s outcome free of errors or defects?  Does the process produce its intended outcome in a timely manner?  Are customers satisfied with the process’s outcome?  Does the process produce its intended outcome in a cost-effective manner? Analyze & Optimize QAD BPM: Let Process Be Your Guide - MWUG

36 LEARN. NETWORK. DISCOVER. | #QADexplore Explore

37 LEARN. NETWORK. DISCOVER. | #QADexplore  May 5 – 8, 2014  New Orleans La.  attendees "The benefit of attending Explore for me is to be able to see not only where the organization is today but where it's going in the future." Toni Clubb, CFO, VitaTech Why Come to Explore? QAD BPM: Let Process Be Your Guide - MWUG

38 LEARN. NETWORK. DISCOVER. | #QADexplore 38  Learn − 40+ sessions (Including BPM) − Hands-on Training (Including BPM) − APICS continuing education credits  Network − Sharing best practices − Personal interaction/networking  Discover − Not just ERP − New functionality − Leveraging QAD investment Why Come to Explore – Focus QAD BPM: Let Process Be Your Guide - MWUG

39 LEARN. NETWORK. DISCOVER. | #QADexplore  Presenter Name: − Rob Cramer, Questions & Answers QAD BPM: Let Process Be Your Guide - MWUG


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