Presentation on theme: "1 State of Unified Communications Lindsay Kintner VP Product Management."— Presentation transcript:
1 State of Unified Communications Lindsay Kintner VP Product Management
2 About Tadiran Global leader and innovator of Unified Communications Established 1963 Serving organizations of all sizes, in various market segments across 41 countries Over 400 Business Partners 100,000 customers 20,000,000 ports installed
3 He had no Idea… Alexander Graham Bell was an eminent Scottish-born scientist, inventor, engineer and innovator who is credited with inventing the first practical telephone. WikipediaWikipedia Born: March 3, 1847, Edinburgh, United Kingdom BornEdinburgh, United Kingdom Died: August 2, 1922, Beinn Bhreagh, Nova Scotia, Canada DiedBeinn Bhreagh, Nova Scotia, Canada
5 We All Remember This Period Remember when voice and data were like church and state? Most of us remember this…. And are happy to forget it. The War is over – VoIP has won.
6 Then Along Came the Internet http://en.wikipedia.org/wiki/Vint_Cerf http://en.wikipedia.org/wiki/Vint_Cerf And it changed everything forever… The Architecture
7 Data center-based UC / social media integration Evolution of Enterprise Communications VoIP () Proprietary hardware and software Converged IP networks TDM Proprietary hardware & software Telecommunications networks UC ) Open standards hardware & software SIP networks CEBP SIP SaaS S) Software as a Service On-demand consumption Cloud mash-ups Cloud IP Collaboration Managed servicesHostedCloud Voice Premises-based / distributed
8 Social Collaboration Is Having a Staggering Effect Daily reach (percent)Time on site (minutes) 40 30 20 10 20102011 Google Facebook YouTube Twitter LinkedIn 50 40 30 20 20102011 Google Facebook YouTube Twitter LinkedIn Source: Yankee Group Research, Inc. 70% want to interact by social media and find experts 58% say regular social networking communication improves loyalty Only 30% of companies are ready Source: Alexa Internet, Inc.
9 Seamless Mobility is No Longer an Exception Mobile Internet Fixed line Mobile Broadband Source: ITU Statistics: Fixed telephone line per 100 inhabitants, 2000-2010 Mobile cellular subscriptions per 100 inhabitants, 2000-2010
10 Next-generation user experience Consistent access to enterprise and personal communications Desktop Phones Mobile Clients Integration Users Now Demand a Consumer-like, Integrated Experience Video and soft clients
11 Two sides to UC&C Purchasing Easiest part of UC&C Purchase from email vendor or VoIP vendor Same fundamentals Implementation Many companies purchase UC&C How many plan before purchasing?
12 Technology Connection to Business Process VoiceNo process focus Limited business focus Traditional PBX Source: Jason Andersson Circle It Consulting
13 Technology Connection to Business Process Voice VideoSame as focus voice Speed up projects Source: Jason Andersson Circle It Consulting
14 Technology Connection to Business Process Voice Video Unified MessagePotential to increase collaboration & share ideas Source: Jason Andersson Circle It Consulting
15 Technology Connection to Business Process Voice Video Unified Message Collaborationnetworking, persistent chats, social networking features, blogs and skill based identification of colleagues Source: Jason Andersson Circle It Consulting
16 Technology Connection to Business Process Voice Video Unified Message Collaboration Customer Care highly process oriented services Source: Jason Andersson Circle It Consulting
17 Technology Connection to Business Process Voice Video Unified Message Collaboration Customer Care Business Process ERP Source: Jason Andersson Circle It Consulting
18 UC&C True Functionality Migrate technologies into seamless business process Build solutions that connect unified communications environment to how companies work Allow staff to access features, such as Instant Messaging, Presence and Call Control in a client that is business oriented Automated the Business Process to increase efficiency Enable back office collaboration with the customer care or contact center
19 Unified Communications and Collaboration http://en.wikipedia.org/wiki/Unified_communications http://en.wikipedia.org/wiki/Unified_communications Unified communications (UC) is the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user- interface and user-experience across multiple devices and media-typesinstant messagingpresence informationIP telephonyvideo conferencingdesktop sharinginteractive whiteboardscall control speech recognitionunified messagingvoicemaile-mailSMSfax
20 Full spectrum of proven, ITIL-based multi-vendor services available globally Massively scalable, open and virtualized software architecture Automation, visibility and control across integrated wired and wireless networks Easy, affordable enterprise collaboration and contact center software with deep applications/social integrations Highly reliable and secure carrier-grade UCC SaaS portfolio Flexible deployment and consumption choices Premise Deployment Hybrid Deployment Cloud Deployment Open Communications Architecture – in the Marketplace Open Communications Architecture – in the Marketplace Managed Services Unified Communications Automated Networks Collaborative Applications Secure Cloud
21 Where Will We Be Tomorrow Live Long and Prosper !!