Presentation on theme: "State of Unified Communications Lindsay Kintner VP Product Management."— Presentation transcript:
1State of UnifiedCommunicationsLindsay KintnerVP Product Management
2About Tadiran Global leader and innovator of Unified Communications Established 1963Serving organizations of all sizes, in various market segments across 41 countriesOver 400 Business Partners100,000 customers20,000,000 ports installed
3He had no Idea…Alexander Graham Bell was an eminent Scottish-born scientist, inventor, engineer and innovator who is credited with inventing the first practical telephone. WikipediaBorn: March 3, 1847, Edinburgh, United KingdomDied: August 2, 1922, Beinn Bhreagh, Nova Scotia, Canada
5We All Remember This Period Remember when voice and data were like church and state?Most of us remember this…. And are happy to forget it.The War is over – VoIP has won.
6Then Along Came the Internet And it changed everything forever…The Architecture
7Evolution of Enterprise Communications VoiceCollaborationVoiceTDMVoIP ()UC )SaaS S)IPIPSIPCloudIPIPProprietary hardware & softwareTelecommunications networksProprietary hardware and softwareConverged IP networksOpen standards hardware & softwareSIP networksCEBPSoftware as a ServiceOn-demand consumptionCloud mash-upsPremises-based / distributedData center-based UC / social media integrationManaged servicesHostedCloud
8Social Collaboration Is Having a Staggering Effect Daily reach (percent)Time on site (minutes)Google Facebook YouTube Twitter LinkedInGoogle Facebook YouTube Twitter LinkedIn50403020403020102010201120102011Source: Alexa Internet, Inc.70% want to interact by social media and find experts58% say regular social networking communication improves loyaltyOnly 30% of companies are readySource: Yankee Group Research, Inc.
9Seamless Mobility is No Longer an Exception MobileInternetFixed lineMobile BroadbandSource: ITU Statistics: Fixed telephone line per 100 inhabitants,Mobile cellular subscriptions per 100 inhabitants,
10Users Now Demand a Consumer-like, Integrated Experience Next-generation user experienceIntegrationIntegrationVideo and soft clientsDesktop PhonesMobile ClientsConsistent access to enterprise and personal communications
11How many plan before purchasing? Two sides to UC&CPurchasingEasiest part of UC&CPurchase from vendor or VoIP vendorSame fundamentalsImplementationMany companies purchase UC&CHow many plan before purchasing?
12Technology Connection to Business Process VoiceNo process focusLimited business focusTraditional PBXSource: Jason AnderssonCircle It Consulting
13Technology Connection to Business Process VoiceVideoSame as focus voiceSpeed up projectsSource: Jason AnderssonCircle It Consulting
14Technology Connection to Business Process VoiceVideoUnified MessagePotential to increasecollaboration & share ideasSource: Jason AnderssonCircle It Consulting
15Technology Connection to Business Process VoiceVideoUnified MessageCollaborationnetworking, persistent chats,social networking features,blogs and skill basedidentification of colleaguesSource: Jason AnderssonCircle It Consulting
16Technology Connection to Business Process VoiceVideoUnified MessageCollaborationCustomer Carehighly process orientedservicesSource: Jason AnderssonCircle It Consulting
17Technology Connection to Business Process VoiceVideoUnified MessageCollaborationCustomer CareBusiness ProcessERPSource: Jason AnderssonCircle It Consulting
18UC&C True Functionality Migrate technologies into seamless business processBuild solutions that connect unified communications environment to how companies workAllow staff to access features, such as Instant Messaging, Presence and Call Control in a client that is business orientedAutomated the Business Process to increase efficiencyEnable back office collaboration with the customer care or contact center
19Unified Communications and Collaboration Unified communications (UC) is the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voic , , SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types
20Open Communications Architecture – in the Marketplace Secure CloudHighly reliable and secure carrier-grade UCC SaaS portfolioManaged ServicesFull spectrum of proven, ITIL-based multi-vendor services available globallyCollaborative ApplicationsEasy, affordable enterprise collaboration and contact center software with deep applications/social integrationsUnified CommunicationsMassively scalable, open and virtualized software architectureAutomated NetworksAutomation, visibility and control across integrated wired and wireless networksPremise DeploymentHybrid DeploymentCloud DeploymentFlexible deployment andconsumption choices
21Where Will We Be Tomorrow Live Long and Prosper !!