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Living Labs University of Oslo Institute of informatics, INF 2260 Asbjørn Følstad, SINTEF.

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Presentation on theme: "Living Labs University of Oslo Institute of informatics, INF 2260 Asbjørn Følstad, SINTEF."— Presentation transcript:

1 Living Labs University of Oslo Institute of informatics, INF 2260 Asbjørn Følstad, SINTEF

2 Agenda Limitations of usability testing Users as sources of creativity Living Labs and the co-creative user Asbjørn Følstad, SINTEF | asf@sintef.no31.10.20112

3 Asbjørn Følstad, SINTEF | asf@sintef.no3 Limitations of usability testing

4 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no4 http://www.infodesign.com.au Are there limitations to the usefulness of this approach?

5 The design right vs. The right design 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no5 pp. 381-391 Usability testing

6 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no6 Usability testing harmful? Early stage design Radical innovations Cultural changes Mute creative ideas Identify problems due to immature technology rather than the underlying concept Dismiss concept due to lack of accept in current culture

7 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no7 Creative input appreciated in system development, but usability testing typically give problem lists Usability problems often known (?) … but helps prioritizing Redesign suggestions … spark creativity … and provide new ideas to solve known problems.

8 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no8 How to overcome the limitations of usability testing? Know the limitations of usability testing and employ it accordingly. Consider other approaches to get creative input -> Maybe users can provide creative input?

9 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no9 Users as sources of creativity

10 Users creative? Really? 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no10 Foto: michelhrv (Flickr, creative commons )

11 Users creative? Really? 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no11 Users didn’t create this … or this

12 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no12 In which ways can users contibute creatively?

13 Users as sources of creativity (1): Participatory design 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no13 Participation as a democratic right Users contribute unique insight and knowledge in design due to domain experience User involved in creative processes with designers and stakeholders Assumption: Tight cooperation between designers, users and stakeholders will improve process and outcome.

14 Users as sources of creativity (2): Social construction of tech. 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no14 Technology outside a social context is ambiguous, in particular before it has reached wide spread use. Innovation happens when social groups gives meaning to technological artifacts Evolving meanings given to artifacts can be used to drive innovation processes Assumption: Observation of social groups using new technology will give insight in ways to develop the technology. Pinch, T.J. and Bijker, W.E. (1987) The social construction of facts and artifacts.

15 Users as sources of creativity (3): User innovation 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no15 Von Hippel: Users innovate; in particular leading users - excellent in their field - not satisfied with available technology Examples from a range of fields - Open source software - Printed circut boards - Surgery tools - Extreme sports Assumption: Incorporating user innovation in the innovation process will lead to more radical innovations Von Hippel, E. (2005) Democratizing innovation, MIT Press

16 Users as source of creativity 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no16 Users and designers in co- creative processes Novel meanings and uses emerge in social groups over time Users adapt designs and develop new when current solutions does not fill their needs Participatory design Social construction of technology User innovation

17 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no17 Living Labs and the co- creative user

18 Living Labs – the idea 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no18 ant-farms.com

19 Living Labs – the idea 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no19 Amazon.com: Fascinations AntWorks Illuminated Blue

20 Living Labs – the idea 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no20 What if we do the same with humans? Identify users in their everyday context Add new technology / future technology We could … Observe what happens (Social construction) Identify those who adapt the technology to better suit their needs (User innovation) Invite users in co-creative processes to devlop the technology further (Participatory design)

21 Living Labs – the basics Environments for innovation and development -… where users are exposet to new solutions -… in familiar contexts -… as part of medium – or long term studies New term within the field of ICT -Emerging concept -Limited literature Innovation support Context research Discovery Co-creation Evaluation Technical testing 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no21 Commercially available product <- Social construction and user innovation <- Grounded in participatory design

22 The origins: Ubiquitous computing Living Labs 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no22 Classroom 2000: an ICT augmented classroom Vision: Utilize lecture & teacher/student notetaking outside classroom Purposes: - Discovery - Evaluation Abowd, G.D. (1999) Classroom 2000: An experiment with the instrumentation of a living educational environment. IBM Systems Journal, 38(4), pp. 508-530.

23 The detour: Living Labs as testbeds 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no23 eStadium: Stadium instrumehted with advanced wireless infrastructure Aim: Research advanced networking and services Purposes: - Evaluation - Technical testing Zhong, X., Coyle, E.J. (2006) eStadium: a Wireless "Living Lab" for Safety and Infotainment Applications. First International Conference on Communications and Networking in China, 2006. ChinaCom '06, pp. 1-6, IEEE.

24 The current: Living Labs as innovation platforms 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no24 http://www.openlivinglabs.eu/ The European wave of Living Labs Public-private partnerships - Government - Industry - Academia User and stakeholders seen as co- creators; that is, creative resources to be utilized in the innovation process Aim for direct contributions of users and stakeholders throughout the innovation process

25 The current: Living Labs as innovation platforms 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no25 Copenhagen Living Lab: IABIS Aim: Create ICT solutions to improve living for elderly and employed at nursing homes Involved users: - Employees at two nursing homes - (Family of residents at the same nursing homes) - Also: Observation of residents and employees Users/stakeholders involved in: - Context research - Discovery - Co-creation - Evaluation http://www.iabis.dk/

26 The current: Living Labs as innovation platforms 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no26 Botnia Living Lab: Apollon Aim: Gain experience with in- home use of energy saving ICT. Involved users: -30-40 households installing prototype energy saving ICT and use it for several months. Users/stakeholders involved in: - Discovery - Co-creation - Evaluation http://saberproject.kyab.se//

27 Summary Limitations of usability testing -Does not help you get the right design Creative users? -Participatory design -Social construction of technology -User innovation Living Labs -European Living Labs aiming for co-creation; users and stakeholders to be involved as creative resources -Evolving approach – still in its early years 31.10.2011Asbjørn Følstad, SINTEF | asf@sintef.no27


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