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Presentation on theme: "WHY CHILD AND YOUTH HELPLINE AS AN ADVOCACY PROJECT INTERVENTION IN SOS CHILDREN’S VILLAGE PROGRAMME IN UZBEKISTAN Nigmadjanova Gulchekhra, Programme Development."— Presentation transcript:

1 WHY CHILD AND YOUTH HELPLINE AS AN ADVOCACY PROJECT INTERVENTION IN SOS CHILDREN’S VILLAGE PROGRAMME IN UZBEKISTAN Nigmadjanova Gulchekhra, Programme Development Advisor for Advocacy for CHI Asia Pacific Regional meeting, Hanoi, 2013 Presentation contains materials from INTRAC and UNICEF


3 Child Protection: General – Systems and Services There is WILL - Laws and Regulation s Programme s, services to prevent and respond Child Protection System Human resources Public awareness \ Promotion\ Advocacy Coordinati on DATA

4 How SOS Children’s Village Programme works

5 SOS Children’s Villages is a practitioner organisation  Key differentiator we provide direct services for children who lost parental care and are at risk of losing parental care in a concrete location  Roots in practical work enables us to engage in advocacy and capacity- building for other organisations  Partner with other implementing organisations

6  SOS Children’s Villages Uzbekistan Association founded 1997  3 villages in Uzbekistan with about 240 children and youth in care of 32 SOS families and 3 Youth Facilities, more than 3000 children in families of origin  Crisis Centre in Samarkand (FBC)  Integrated families in Urgench (FS)  Mobile social centre in Urgench (FBC)  Playbus in Tashkent (FS)  Youth Resource Centre and helpline in Leaving Care project (ADVOCACY)

7 So what is Advocacy in NGOs??

8 What is Advocacy? “to recommend or support by argument a policy, cause etc…” Oxford English Dictionary A systematic approach to influencing governmental and institutional policy and practice change; but effective advocacy is about individual people as decision-makers, not structures

9 NGO Advocacy …….  Attempts to form or reform the policy & practice of institutions  Influences attitudes, opinions and practice of individuals in positions of power

10 NGO Advocacy ….  Aims to improve the lives of significant numbers of children

11 Twin Track Strategies  Persuasion/insider strategies through Round tables, conferences, briefings, Forums, networks, coalitions, alliances  Pressure/outsider strategies through media, campaigns, marches etc 11SOS Strengthening National Advocacy November 2010 Chris Stalker

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13 Providing servicesAdvocacy Meeting the direct needs of beneficiaries Direct benefit to (relatively) few “philanthropic”“political” Calling for changes in policy and practice Potential for indirect benefit to many Based on experience on the ground Based on macro policy & political analysis Mutual reinforcement

14 Advocacy projects and other interventions in SOS Children’s Villages  I MATTER CAMPAIGN in 20 countries, Leaving Care project in Uzbekistan with Helpline for Young People of care experience and Resource Centre services  CARE FOR ME GLOBAL CAMPAIGN, Child Care System Assessment using instrument developed on the base of UN Aletrnative Care Guidelines and analysis the child care system and identify advocacy strategy  CAPACITY BUILDING for 258 Child Protection Frontline professionals in 6 regions  Child Protection Policy implementation  UPR and CRC reporting

15 Why a campaign on leaving care  Integral part of the care system but often a low priority  Young people leaving care are often more vulnerable than other young people and they are expected to start their independent living at a very early age  Same issues in all the countries:  Employment and financial stability  Housing  Education, and  Emotional Stability

16 Knowledge-sharing and awareness-raising  Participation of 2 young people at International Leaving Care Youth Council meetings  Workshops and roundtables for dutybearers to rise issues that challenge young people after leaving care  Workshops with journalists to send messages to public  Peer research done by a trained group of young people with care experience through interviewing of young people  Guidance for LC youth to serve as a source of all important and required information  Resource Centre with counselling services on trauma, personal relations, professional orientation, child‘s or young people‘s personal development, training sessions on advocacy, child‘s and human rights, communication and life skills computers and internet access, helpline

17 Most favored features of the Project  Young people with care experience and those about to leave care facilities acknowledged their power, developed self – assurance and know how to protect themselves, and advocate on behalf of other young people leaving care  They are part of national and regional round tables and conferences to speak about issues they face to adults  Their network develops recommendations  Resource centre as source for development and learning  HELPLINE !!!!!!

18 Helpline data  Helpline is a tool for LC young people available 5 days a week, with direct support as psycho- social consultancy and referral services  2010 – 2012 total number of calls - 598.  158 consultations provided as response.  36 cases referred and responses from relevant government bodies monitored  Data is analized with conclusions to be added to further recommendations

19 Number of calls 2012 total no/% Content of calls:  1Qs on what is Resource centre, how it helps 4823,8  2Request for meeting in person2512,4  3Error2110,4  4Housing issues178, 4  5Personal issues125,9  6Social relations115,4  7To talk – communication need115,4  8Request for relevant information94,4  9Request for information on employment processes73,4  10Request on vocational education 62,9  11Passport and registration issues52,48

20  12Education failures 52,48  13HL as a source of information 52,48  14Help on holding an event 52,48  15Joke41,99  16Career questions3  17Financial issues 2  18Conflict with the law1  19Request for self esteem raising technics 1  20Conflict between generations1  21Request for admission to exams1  22Complaints on quality of housing 1

21  Recommendations related to housing, education,.. were developed and submitted to government  Public is aware about challenges LC young people face  One state run agency of influence took the issue and developing approaches together with SOS  SOS Youth Facility model is under consideration to apply nationally  Youth participate at round tables of stakeholders  Housing, financial support issue is under state body’s control  Journalists know and write about challenges and stigma  Young people feel own responsibility over achievements, are proactive ACHIEVEMENTS

22  Insufficient interest of caregivers and dutybearers  Lack of special data  Insufficient understanding in the govt and society  Young people with whom we do advocacy may need more resources to build their capacity for advocacy due to impacts of institutionalization – lack of trust, wrong expectations, pessimizm, over-individualizm, relying on others to do things for them  Lack or shortage of resources in the government to support changes  Shift of influencing power CHALLENGES

23 10 Principles for Effective Advocacy as recommendation 1.Select the issue that’s right for you 2.Compile strong and compelling evidence; ensuring that there is a high quality research and policy analysis at the root of all advocacy effort 3.Understand power, politics, targets and audiences and track what’s going on SOS Strengthening National Advocacy November 2010 Chris Stalker 23

24 4. Be clear about what you are trying to achieve; identify objectives 5. Use a range of complementary tactics according to the situation 6. participation, accountability, legitimacy - involve beneficiaries 7. maximising joint-partnership working opportunities with allies / considering how to minimise the influence of opponents SOS Strengthening National Advocacy November 2010 Chris Stalker 24

25 8. Communicate well and persistently by being agile in the short-term and constant in the long-term 9. Stay with the issue through to resolution, including having viable exit strategies 10. Promote an advocacy, campaigning, change-oriented, culture SOS Strengthening National Advocacy November 2010 Chris Stalker 25


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