1. Office Hours: Monday-Friday 8:30am-5pm 630-829-6503 (p) 630-829-6501 (f) sar@ben.edu www.ben.edu/campus_resources/studentaccounts

2.  Tuition, fees, and housing charges are due 7 calendar days after the first day of class.  Acceptable forms of payment include: cash, personal checks, cashier’s checks, money orders, Visa, MasterCard, and Discover.  Payments can be made in person, over the phone, or online at www.ben.edu/mybenu.www.ben.edu/mybenu  If tuition is not received on time, a financial hold will be placed on the student’s account and a late fee will be assessed.  Financial holds prevent registration for future terms and the release of official transcripts and diploma.

3.  The financial aid listed on the bill is your offered aid. If you choose not to accept it, add that amount back to your total.  The MAP Grant is based on 15 credit hours and will be adjusted if your credit hours change. Prior invoice amount + This invoice amount - Total anticipated aid Amount due

4.  Administered through HigherOne.  Interest-free monthly payment plans.  Annual budgets and single term budgets available.  Enroll online at www.tuitionpaymentplan.com/ben or call 800-635-0120.www.tuitionpaymentplan.com/ben  The student or payer can adjust the amount of the payment plan if the BU balance increases/decreases. If the plan amount does not cover the balance due, a financial hold will be placed on the account.

5. Refund Policy  A course dropped up to 7 calendar days after first class meeting = full refund  Dropped 8-14 days after first meeting = 75% refund  Dropped 15-21 days after = 50% refund  After 22 calendar = no refund  Condensed schedule classes will have no refund available after first class meeting.  Drops must be done using MyBenU or submitting drop form to Ben Central. Traditional Programs

6.  A student gets a refund when there is an excess of financial aid.  The refund is processed within 10 to 14 days of the financial aid disbursement.  Administered through HigherOne.  Student receives HigherOne card in the mail in the bright green envelope as shown.  Once the account is activated, student can select how they would like to receive the refund.  Money can go onto the MyOne Money card, electronic transfer to another bank account, or paper check sent via mail

7. Important Forms A student must fill out the Authorization for Release form so that the university can speak to the parents about the student’s account. Authorization for Release of Confidential Information

8. 1)Authorizes the university to use your excess financial aid funds to help pay for non-institutional charges such as:  Purchasing books at the campus Bookstore  Library or parking fines  Other misc. fees 2)If the student is eligible for a refund, but would prefer to keep the credit on their account for future charges, the Title IV form authorizes the university to apply the excess funds to the next term. Title IV Authorization