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Ice breaker What’s the best spam email you’ve ever received? Spam is the use of electronic messaging systems to send unsolicited bulk messages indiscriminately.

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Presentation on theme: "Ice breaker What’s the best spam email you’ve ever received? Spam is the use of electronic messaging systems to send unsolicited bulk messages indiscriminately."— Presentation transcript:

1 Ice breaker What’s the best spam you’ve ever received? Spam is the use of electronic messaging systems to send unsolicited bulk messages indiscriminately.

2 4 lessons from spam 1.Be personal 2.Be accurate 3.Consider your audience 4.Clearly define what you want to happen next

3 Information overload or filter failure? How to have a brighter outlook?

4 A little about us… Doug Belshaw Researcher/Analyst JISC infoNet David Cornforth Multimedia Developer JISC infoNet

5 About JISC infoNet JISC infoNet aims to enable organisations to operate effectively, get best value for money and deliver an excellent student experience. It is a JISC Advance service based in Newcastle and hosted by Northumbria University.

6 Explanation of the title "It’s not information overload. It’s filter failure." “The more people are involved in a given task, the more potential agreements need to be negotiated to do anything, and the greater the transaction costs.” “[N]ew technology enables new kinds of group- forming.”

7 Session overview Armed with established principles as well as some new thinking, we've got an abundance of methods to encourage and facilitate a more productive use of your and other forms of communication. We’d like to help you break out of the 'this is how we've always done it' stranglehold. Rather than presenting a 'pick up and go' collection of tools we’ve prepared examples of good practice for you to pick and choose based on what fits best with the way you work.

8 Session overview Armed with established principles as well as some new thinking, we've got an abundance of methods to encourage and facilitate a more productive use of your and other forms of communication. We’d like to help you break out of the 'this is how we've always done it' stranglehold. Rather than presenting a 'pick up and go' collection of tools we’ve prepared examples of good practice for you to pick and choose based on what fits best with the way you work.

9 Handouts

10 Activity: Sort This! (scenarios) 1.Remind yourself and another person to do something at 11:00 next Wednesday 2.Find a particular from last month sent by someone with whom you correspond often 3.You need to get people to work collaboratively on the same file 4.Keep a record of all s with a specific word in the subject line

11 Activity: Sort This! In small groups 8 mins to brainstorm all of the different ways you could approach each scenario 2 mins to decide on the 'best' approach Then... With another group 2 mins to share - agree/disagree?

12 Activity: Sort This! (scenarios) 1.Remind yourself and another person to do something at 11:00 next Wednesday 2.Find a particular from last month sent by someone with whom you correspond often 3.You need to get people to work collaboratively on the same file 4.Keep a record of all s with a specific word in the subject line

13 Feedback Scenario 1 Any questions? Scenario 2 Scenario 3 Scenario 4

14 Andrew Hyde inbox = tetris getting zero lines doesn't win it just makes the next move easy. ”

15 Boil. Simmer. Reduce. Everyone's got a different context. Pick and choose. Use the best bits. Ditch what doesn't work. Keep tweaking. Brendan Dawes, dConstruct Conference 2010, Brighton

16 Doug - some principles 1.Plan first ( later) 2.Don't respond out of hours or always straight away (be unpredictable) 3.Use alternative methods of communication 4.Add to your footer 5.Use 'Archive now' at the end of the week

17 David - some principles 1.Change CC line to remain relevant 2.Use folders for each project/task 3.At the end of the day, put s into a relevant folder 4.Colour-code 'To' and 'CC' messages 5.Archive anything older than two weeks

18 3 systems to inspire

19 Dave Allen Get everything out of your head. Make decisions about actions required on stuff when it shows up - not when it blows up. Organize reminders of your projects and the next actions on them in appropriate categories. Keep your system current, complete, and reviewed sufficiently to trust your intuitive choices about what you're doing (and not doing) at any time. Ready for Anything, p.16 ”

20 So how does GTD work? This is a really summarized version, but here it is, PowerPoint- style: identify all the stuff in your life that isn’t in the right place (close all open loops) get rid of the stuff that isn’t yours or you don’t need right now create a right place that you trust and that supports your working style and values put your stuff in the right place, consistently do your stuff in a way that honours your time, your energy, and the context of any given moment iterate and refactor mercilessly

21 JISC infoNet Guide for administrators – Send fewer s – Use prefixes where possible (SOCIAL, FOR INFO, etc.) – Don't mix business with pleasure (FOI) – Be professional - easy for s to get redirected

22 Charter 1.Respect Recipients' Time 2.Short or Slow is not Rude 3.Celebrate Clarity 4.Quash Open-Ended Questions 5.Slash Surplus cc's 6.Tighten the Thread 7.Attack Attachments 8.Give these Gifts: EOM NNTR 9.Cut Contentless Responses 10.Disconnect!

23 Session overview Armed with established principles as well as some new thinking, we've got an abundance of methods to encourage and facilitate a more productive use of your and other forms of communication. We’d like to help you break out of the 'this is how we've always done it' stranglehold. Rather than presenting a 'pick up and go' collection of tools we’ve prepared examples of good practice for you to pick and choose based on what fits best with the way you work.

24 Boil. Simmer. Reduce. Everyone's got a different context. Pick and choose. Use the best bits. Ditch what doesn't work. Keep tweaking. Brendan Dawes, dConstruct Conference 2010, Brighton

25 Wrapping-up Q&A

26 Get in touch Doug David

27 Credits CC BY 2.0 Jason Rogers - CC BY 2.0 Ryan - Clay Shirky. Here Comes Everybody: The Power of Organizing without Organizations. The Penguin Press, Image from


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