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A Unit of the Information Technology Division THE OFFICE OF TELECOMMUNICATIONS.

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Presentation on theme: "A Unit of the Information Technology Division THE OFFICE OF TELECOMMUNICATIONS."— Presentation transcript:

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2 A Unit of the Information Technology Division THE OFFICE OF TELECOMMUNICATIONS

3 Introducing “BEV” Chicago State University’s [CSU] Speech Attendant

4 3 WHO IS “BEV?” “BEV” is: An automated system that responds to your verbal commands to locate a name or a department. BEV prefers: That you speak into the headset and not use the speaker feature; and BEV requires: That you speak clearly, not exaggerating your pronunciation, at a normal pace into the mouthpiece of the telephone.

5 4 WHAT DOES “BEV” DO?  Improves customer services.  Provides voice access, instead of dialing.  Simplifies access to the campus directory.  Eliminates the need for a menu to reach a specific person or department by allowing voice commands  Eliminates the wait period for Operator Assistance.

6 5 HOW DOES “BEV” ASSIST CSU? As A Problem Solver:  Directs and transfers external callers, with FAQ’s [Frequently asked Questions], to the appropriate department with pre- recorded prompts [e.g. Admissions, Registration & University Holidays].  Provides Announcements regarding University Closings at the main University telephone number [ ]. By Enhancing Staff Productivity:  Reduces inappropriate telephone inquiries with automated prompts directing callers to the correct location.

7 6 HOW TO USE “BEV”……..

8 7 WHEN CSU EMPLOYEES CALL FROM CAMPUS  Pick up the telephone handset.  Dial extension  State the person or department’s full name clearly into the mouthpiece of the telephone handset.  The call is transferred. Feel free to state the name or department during “BEV’s” greeting, she doesn’t mind.

9 8 WHEN CSU EMPLOYEES CALL FROM OFF CAMPUS  Pick up the telephone handset.  Dial (773)  State the person or department’s full name clearly into the mouthpiece of the telephone handset.  The call is transferred. Feel free to state the name or department during “BEV’s” greeting, she doesn’t mind.

10 FYI: REGARDING USE OF “BEV” BY NON-CSU EMPLOYEES

11 10 FYI [For Your Information ]: HOW OUTSIDE CALLERS WILL USE THE SYSTEM  Pick up the telephone handset.  Dial  State the person or department’s full name clearly into the telephone handset.  The call is transferred. Feel free to state the name or department during “BEV’s” greeting, she doesn’t mind.

12 11 THAT’S IT…………

13 12 Having a problem?? If you experience problems connecting to a name or need assistance using “BEV”, please call (773) or ext 2559.


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