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©2010 Recognition Management Institute I www.RealRecognition.com 1 “You’re Spending our $ on What!?” Don’t get Blind Sided! Barbara Ruddy, CRP Recognition Management Institute (RMI) Sarah L. Wuertz, CRP Arizona Department of Transportation (ADOT)
©2010 Recognition Management Institute I www.RealRecognition.com 2 The Coaches 55 YEARS of Combined Public Service Experience Sarah – CRP, PHR Current RPI Board of Directors Barbara – CRP Current RPI CRP Instructor Former RPI Board of Directors
©2010 Recognition Management Institute I www.RealRecognition.com 3 The Game Plan Define Recognition Challenges Define Recognition Options Utilize RPI Best Practice Standards Strategy/Management Support Measurement/Reporting Communications
©2010 Recognition Management Institute I www.RealRecognition.com 4 The Rules Rules, Regulations and Red Tape Private Sector – Sarbanes-Oxley (SOX) In October, the U.S. Treasury Department announced new regulations barring “excessive or luxury items” at conferences and events. Tax Implications Public Sector – Statutes/Rules - No Gifts, No Food Red Tape – Reporting, Policy Requirements, Audit Trail
©2010 Recognition Management Institute I www.RealRecognition.com 5 Penalties “Business Trip, or Just a Junket? It Matters Lately” – New York Times, 2/9/09 AIG Executives hauled before Congress for holding a weeklong retreat at the St. Regis resort in Monarch Beach, CA – one week after receiving $85 Billion in bailout funds Detroit Auto Leaders – Fly to Washington, D.C. in private jets to ask for Government Help Hotels taking the words “Resort” and “Spa” out of titles DOES YOUR RECOGNITION PROGRAM PASS THE “HEADLINE TEST?”
©2010 Recognition Management Institute I www.RealRecognition.com 6 The Line Up The Public – Taxpayers Stockholders/Shareholders Employees Internal Accountants Organization Leaders…ROI?
©2010 Recognition Management Institute I www.RealRecognition.com 7 The Warm Up Be Proactive and Creative Collaborate “Valley businesses keep workers happy with Barter Bonuses” – ABC15 News, 10/12/09 What’s now essential? All expenditures must have a solid business purpose, demonstrating a “greater benefit” to the overall organization EXAMPLES United Airlines ADOT Metropolitan Water District of Southern California
©2010 Recognition Management Institute I www.RealRecognition.com 8 The Play Book – RPI Best Practices Strategy Understand the legislation, legal opinions, policy, guidelines. Solicitation/Fundraising Design the program - Breaking down the barriers management & employees buy-in & participation Establish budgets with the responsibility of tracking expenditures Getting the “Bean Counter’s” Perspective Measurement Use data, surveys, testimonials Benchmark with the BEST!
©2010 Recognition Management Institute I www.RealRecognition.com 9 The Blind Side Know the Commentators (Armchair Quarterbacks) Media - TV, Radio, Newspapers Electronic and Social Media – Facebook, Twitter etc. Honest Current Transparent - Supported by data Widespread – available to all interested parties The Signals
©2010 Recognition Management Institute I www.RealRecognition.com 10 The Best Defense is a Good Offense Communicate the stats Reduced turnover, lower hiring costs Increased employee loyalty, commitment, engagement Investment in employees results in improved customer satisfaction numbers and increased profits
©2010 Recognition Management Institute I www.RealRecognition.com 11 Final Analysis DOES YOUR RECOGNITION PROGRAM PASS THE “HEADLINE TEST?”
©2010 Recognition Management Institute I www.RealRecognition.com 12 Postgame Wrap Up Barbara Ruddy, RMI BarbaraRuddy@RealRecognition.com www. RealRecognition.com (480) 897-1131 Sarah Wuertz, ADOT SWuertz@adot.gov (602) 712-7385 Contact:
SOS! My Budget May Be Cut!. Barbara Ruddy, CRP Barbara Ruddy, CRP STARS – Staff Training & Recognition Services Sarah Wuertz, CRP, PHR Sarah Wuertz, CRP,
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