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Published byCristopher Avey
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BlitsMe Typical Scenario Walkthrough
User A contacts a supporter (User B) Describes the problem User B requests access to A’s Desktop
User A clicks Accept Screen goes red as the supporter logs on
Supporter performs work and disconnects OR User A can disconnect supporter via Disconnect button User A then rates the supporter for their work
User A as the Supporter User A offers support via Remote Desktop Button User B accepts User A gets a Remote Support Window onto User B’s Desktop
The supporter’s window into the user’s desktop
User A disconnects by closing the window OR User B can click the Disconnect Button User B will then rate use A as before
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