We think you have liked this presentation. If you wish to download it, please recommend it to your friends in any social system. Share buttons are a little bit lower. Thank you!
Presentation is loading. Please wait.
Published byLillie Mask
Modified about 1 year ago
1 © disclosure or duplication without consent prohibited COMET K2 Competence Center - Initiated by the Federal Ministry of Transport, Innovation & Technology (BMVIT) and the Federal Ministry of Economics & Labour (BMWFI). Funded by FFG, Land Steiermark and Steirische Wirtschaftsf ö rderung (SFG) Is Enterprise Search useful at all? Lessons Learned from Studying Usage behavior. I-KNOW 2014 Graz, Austria Dr. Alexander Stocker
2 © disclosure or duplication without consent prohibited Intro User Satisfaction User Evaluation Enterprise Search Agenda
3 © disclosure or duplication without consent prohibited Enterprise Search Business Case Findability Survey 2013
4 © disclosure or duplication without consent prohibited Huge demand from industry Enterprise Search is becoming more and more popular EU-Market for EU Enterprise Saerch vendors is between 100 and 200 Mio. € Lack of application oriented research Lack of academic case studies Lack of academic best practices Lack of academic user evaluations Is the topic Enterprise Search in the hand of practicioners, only? Enterprise Search Introduction
5 © disclosure or duplication without consent prohibited Enterprise search includes any organization with text content in electronic form, search in an organization’s external website, search in the organization’s internal websites (i.e. its intranet), and search in other electronic text held by the organizations in the form of , database records, documents on fileshares, etc. („Challenges in Enterprise Search“, Hawking, 2004) Enterprise Search Definition
6 © disclosure or duplication without consent prohibited Enterprise Search Satisfaction Mindmetre: Report „Minding the Search Gap“
7 © disclosure or duplication without consent prohibited Enterprise Search Satisfaction Findability Survey 2013
8 © disclosure or duplication without consent prohibited Web Seach Interlinked Web pages. Standard formats Relevance of a web page is (initially) calculated by assessing, how many (good) links point to it Information on the Web wants to be found. Hence content is optimized for search. Web search has indexed open content, access rights are not relevant Searcher is satisfied with a good answer (out of many possible good answers). Search queries are of a more common nature. … Search on the Web vs. Search in the Enterprise Enterprise Search Heterogeneous content (structured and unstructured) No links between the documents. Different ways of relevance assessment needed Users are not motivated to optimize their documents for search Complex group & roles structures. Access rights first, information access second In most cases, there is only one document relevant for a user. This has to be „found“ as quick as possible. ..
9 © disclosure or duplication without consent prohibited Case Study Research organization in the automotive domain, employing about 200 people Enterprise Search Pilot to find information in project-relevant documents on a fileshare (Microsoft Sharepoint Foundation 2013) Pilot study with 10 participants to identify user-centric aspects of Enterprise Search implementation Evaluation Short structured interviews (tasks, documents and tools, information demand, search-scope and time) Definition of possible & realistic search tasks Participants performed these search tasks afterwards Participants had to think aloud what they did and why they did it Transcription and analysis of interviews Identification of commonalities and differences Enterprise Search User Evaluation
10 © disclosure or duplication without consent prohibited Enterprise Search (Microsoft Sharepoint Foundation 2013)
11 © disclosure or duplication without consent prohibited Finding the right keywords is crucial, but very challenging Better keywords lead to more relevant search results Thinking process for finding the best keywords is very challenging Explication of a personal information demand for a search engine is a challenge Evaluation results Keyword selection and query formulation
12 © disclosure or duplication without consent prohibited The benefit of metadata for search gets lost, if metadata is not administered in organizational practice Metadata is used in search to filter search results („facets“) Missing or/and false metadata reduces search quality (e.g. the shown author is not the correct author of a document, but the creator of its template) Users lack motivation to provide correct & useful metadata, as they do not perceive any benefit Evaluation results Usage of metadata
13 © disclosure or duplication without consent prohibited Consistent document content (formulations) would increase perceived usefulness of search The availability of essential terms in documents increases search success (e.g. authors, location, date, consistent project titles, MOM vs. meeting minutes,..) Knowledge about document content and writing practices is crucial (terms, syntax, semantics, …) Common writing practices of essential project-information in documents have to be found, first, otherwise searchers may always have to guess (“..what terms could be used in the document containing the information I seek..”) Evaluation results Document Content
14 © disclosure or duplication without consent prohibited The relevance assessment of a search engine does not necessarily meet the user needs The search engine calculates relevance displayed in the hit list based on the appearance of query terms within documents The ranking is crucial for perceived usefulness of search. Employees requested other mechanisms, e.g. ranking in term of up-to-dateness Evaluation results Relevance
15 © disclosure or duplication without consent prohibited Enterprise Search has to compete against existing individual information seeking practices (search alternatives). So far, anything had to be „found“ without enterprise search. Employees (may) have created individual search strategies. Face-2-Face conversations between colleagues are the number one tool for information acquisition (e.g. the location of a document is gained by asking a colleague who knows it) Users know the structure of project-folders, they browse instead of search Users take advantage of links to projects, project documents and others via their desktop or via messenger/skype etc. Evaluation results Search Alternatives
16 © disclosure or duplication without consent prohibited Enterprise Search has to immediately provide an added value from a user‘s perspective for daily work. Enterprise Search can require more time to find information compared to browsing through (known) folder structures Finding the right office-document was challenging, because of the high number of similar documents in different versions (e.g. V21_meeting_minute_xy) User satisfaction was especially very low, when keywords were not available in documents Evaluation results Overall usefulness and satisfaction
17 © disclosure or duplication without consent prohibited 1.Enterprise Search Introduction 2.Enterprise Search Satisfation 3.Enterprise Search Potentials & Pitfalls Pioneering work to motivate other researches studying user-aspects of enterprise search (adoption) Call for Research Cases: Enterprises having a successful enterprise search implementation with a very high user satisfaction are warmly welcome Enterprise Search Conclusion
18 © disclosure or duplication without consent prohibited Kontakt Dr. Alexander Stocker VIRTUAL VEHICLE
Enterprise & Intranet Search How Enterprise is different from Web search What to think about when evaluating Enterprise Search How Intranet use is different.
Introduction Lesson 1 Microsoft Office 2010 and the Internet Microsoft Office 2010 Advanced Cable / Morrison 1.
Toward Semantic Search: RDFa based facet browser Jin Guang Zheng Tetherless World Constellation.
1 Distributed Agents for User-Friendly Access of Digital Libraries DAFFODIL Effective Support for Using Digital Libraries Norbert Fuhr University of Duisburg-Essen,
EuroCRIS Best Practices & Solutions Members Helping Members Move Forward.
/ faculty of mathematics and informatics TU/e eindhoven university of technology 1 Adaptive Authoring of Adaptive Educational Hypermedia Alexandra Cristea.
J Garza Consulting and Associates 1 Pilot Car Escort Certification Model For State Implementation.
Information in the Digital Environment Information Seeking Models Dr. Dania Bilal IS 530 Spring 2005.
Copyright 2008 TietoEnator Corporation Developing Corporate Knowledge Management through Social Media Petra Säntti Supervisor:
CAR Training Module PRODUCT REGISTRATION and MANAGEMENT Module 2 - Register a New Document - Without Alternate Formats (Run as a PowerPoint show)
Test B, 100 Subtraction Facts
GLOBAL SCI CONSUMER NETWORK: Resources for online communication Frans Penninx (Dutch SCI Association) Sara Rubinelli (University of Lucerne and Swiss Paraplegic.
ReQuest (Validating Semantic Searches) Norman Piedade de Noronha 16 th July, 2004.
OECD World Forum Statistics, Knowledge and Policy, Palermo, November
Harvesting Social Knowledge from Folksonomies Harris Wu, Mohammad Zubair, Kurt Maly, Harvesting social knowledge from folksonomies, Proceedings of the.
1 3GPP TSGs SA Meeting #49, San Antonio, Texas, USA, September 2010 SP © 3GPP Organizational Partners Satisfaction survey results In.
Search & Searchability. Presentation from David Hawking – CSIRO Ineffectual corporate search tools can be the biggest drag on employee productivity. Knowledge.
Data Mining and the Web Susan Dumais Microsoft Research KDD97 Panel - Aug 17, 1997.
INTRODUCTION TO RESEARCH. Learning to become a researcher By the time you get to college, you will be expected to advance from: Information retrieval–
1 UNSD/FSO workshop on Integrated Economic Statistics Jean-François Fracheboud Federal Department of Home Affairs FDHA Federal Statistical Office Re-engineering.
IRobot: An Intelligent Crawler for Web Forums Rui Cai, Jiang-Ming Yang, Wei Lai, Yida Wang, and Lei Zhang Microsoft Research, Asia November 3, 2013.
© 2013 MPS Partners. All rights reserved. Current Trends in SharePoint Adoption MPS Partners SharePoint Adoption Survey 2012/2013.
Google Search Appliance November 2, 2010 Susan Fagan.
1 Introduction to Data Management. Understand: meaning of data management history of managing data challenges in managing data approaches to managing.
Information in the Digital Environment Information Seeking Models Dr. Dania Bilal IS 530 Spring 2006.
Unit Name Goes Here Data This, Data That Using ISO to Develop Performance Indicators for Library Wide Planning & Data Comparison Presentation for.
11 Securing the Future of Canada’s AHSCs… NATIONAL CONSULTATION FORUM Sheraton Hotel – Ottawa January 28 & 29, 2010 Dr. Nick Busing Co-chair, Steering.
Search Engines. Search Strategies Define the search topic(s) and break it down into its component parts What terms, words or phrases do you use to describe.
FITT Fostering Interregional Exchange in ICT Technology Transfer Communication & Collaboration Tools.
Structure of IR Systems INST 734 Module 1 Doug Oard.
Glencoe Digital Communication Tools Databases Chapter Contents 11 pg Lesson 11.1Lesson 11.1 Get Started with a Database (pg. 361) Lesson 11.2Lesson.
Copyright 2006 Digital Enterprise Research Institute. All rights reserved. The Future is Now JeromeDL A Digital Library on Social Semantic.
Pasewark & Pasewark Microsoft Office 2003: Introductory 1 INTRODUCTORY MICROSOFT ACCESS Lesson 1 – Access Basics.
Usability, the User Experience & Interface Design: The Role of Reference July 30, 2013.
1. 2 Captaris Workflow Microsoft SharePoint User Group 16 May 2006.
Library and Information Services Planning your search strategy.
1 of 18 Information Dissemination New Digital Opportunities IMARK Investing in Information for Development Information Dissemination New Digital Opportunities.
Microsoft Office 2013 ®® Internet Basics and Information Literacy.
Screen 1 Connexions User Survey Thank you for using Connexions. In order to continue making improvements to the Connexions website, we are currently conducting.
1 of 15 Information Access Internal Information © FAO 2005 IMARK Investing in Information for Development Information Access Internal Information.
1 Budgets and Budgetary Control Prepared and Presented By Gladstone K. Hlalakuhle.
Air Permitting : Process Improvement Kaizen Event June 4 – 8, 2007 Transforming Government- the challenge and opportunity of the 21st century.
1 K. C. Lo / L. M. Chow Power Systems Business Group CLP Power Knowledge Management in CLP Power Oct 2004.
Bridges Policy Manuals for RSS Understanding and Navigating the SharePoint Manuals Updated: 10/22/2013.
Definitions types added-value tutor role building-up informal learning awareness raising examples 1 Astrid Quasebart ESTA-Bildungswerk gGmbH senior project.
Fatma Y. ELDRESI Fatma Y. ELDRESI ( MPhil ) Systems Analysis / Programming Specialist, AGOCO Part time lecturer in University of Garyounis,
1 Principles of Information Technology Investigating IT Employment Opportunities IT: Principles of Information Technology – Investigating IT Employment.
September 2013 ASTM Officers Training Workshop September 2013 ASTM Officers Training Workshop Strategic Planning & New Activity Development September 2013.
Module 10 Administering and Configuring SharePoint Search.
© 2017 SlidePlayer.com Inc. All rights reserved.