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ENABLING USERS What does it mean
© COMPUTACENTER 2014 OUR AMBITION AND MISSION Enabling Users Our Ambition: Our ambition is to be Europe’s preferred IT provider to enable users and their business. Our Mission: Computacenter’s mission is to maximise user productivity and the business value of IT for Enterprise and Corporate organisations. In doing so, we deliver strong returns for our shareholders and enrich our employees’ careers. 2
© COMPUTACENTER 2014 OUR AMBITION AND MISSION 3 Mike Norris Chief Executive Officer Computacenter plc. “ This essentially means that within major European organisations we want to be the go-to company where CIOs can bring the best experience to their users. This experience doesn’t just involve fantastic user support but also includes the best devices and functionality, the fastest possible networks (whether Wi-Fi or physically connected), and it will involve high performance datacenter systems held on or off customers’ premises as well as obviously in the cloud. To bring the best user experience you have to be the best company at delivering secure and reliable corporate IT infrastructure as well.”
© COMPUTACENTER 2014 ENABLING USERS Computacenter is the only IT provider with a clear focus on end-user computing (EUC). That´s how we differentiate against most of the competition, who wants to do the full-outsource, be the service-integrator, take over business processes or just utilize their (legacy) datacenter services. We prefer to talk about “users” (not “end-users”) because users can be employees, partners and also customers of our customers (e.g. “systems of engagement”). We are looking at IT (i.e. technology and services) from the point of view of the user, thus taking an “end-user-in” perspective vs. “datacenter-out”. We optimize and leverage the complete IT stack to improve user productivity and experience, including workplace, datacenter, network and security infrastructures. 4
© COMPUTACENTER 2014 ENABLE USERS AND THEIR BUSINESS We strive to be the champion of the user. We are well positioned to do this through our extensive experience in EUC. Also, users are increasingly emancipating themselves (“consumerisation”). We promote that users have to be seen in their business context (e.g. Marketing, Sales, R&D, HR, etc.) and differentiate our services according to working styles and usage profiles. 5
© COMPUTACENTER 2014 MAXIMISE USER PRODUCTIVY AND THE BUSINESS VALUE OF IT The enabling of users leads to both, improved user experience and productivity through reduced downtime, less re-work, flexible working times and overall increased motivation. The business value of IT will be increased if IT directly improves business critical processes (e.g. mobilized CRM, accelerated BI/BA, secured IP, inter-company UCC, tablet-based Sales, etc.) 6
© COMPUTACENTER 2014 ENABLING USERS AND THEIR BUSINESS 7 User CIO Business Champion of the user Empowering Users Mobile first Disrupted to productive Friend & trusted partner Systems of Engagement Systems of Record Digital Strategy Enabler through IT Exploit intelligence Application agility Customer engagement Our friend and trusted partner within the customer organization was, is and will be the CIO The CIO is the key driver for transforming the IT to gain competitive advantage
© COMPUTACENTER 2014 AMBITION AND MISSION 8 Our Ambition: Our ambition is to be Europe’s preferred IT provider to enable users and their business. Our Mission: Computacenter’s mission is to maximise user productivity and the business value of IT for Enterprise and Corporate organisations. In doing so, we deliver strong returns for our shareholders and enrich our employees’ careers.
© COMPUTACENTER 2014 AMBITION UND MISSION Unsere Ambition: Unser Bestreben ist, Europas bevorzugter Anbieter für eine IT zu sein, die Anwender und deren Geschäft erfolgreich macht. Unsere Mission: Computacenter maximiert die Anwenderproduktivität sowie den Wert, den Informationstechnologie für große Unternehmen und Behörden hat. Dadurch erwirtschaften wir hohe Erträge für unsere Anteilseigner und erweitern die Entwicklungsmöglichkeiten unserer Mitarbeiterinnen und Mitarbeiter. 9
© COMPUTACENTER 2014 AMBITION ET MISSION Notre Ambition: Notre ambition est d’être le prestataire IT préféré en Europe pour libérer l’efficacité des utilisateurs et de leurs entreprises. Notre Mission: Notre mission est d’amplifier la productivité des utilisateurs et l’apport de valeur par l’IT aux grandes et très grandes entreprises. Ainsi, nous offrons de solides retours sur investissements à nos actionnaires et enrichissons la carrière de nos collaborateurs. 10
© COMPUTACENTER 2014 ABOUT US We serve our clients via offices across the UK, Germany, France, Benelux and Switzerland We operate Infrastructure Operations Centers in Europe, Africa (Cape Town) and Asia (Bangalore) We provide user support in 18 languages in our 12 Group Service Desks in the UK, Germany, Spain, South Africa, Malaysia, the USA and Hungary Customers with global requirements are served through an extensive international partner network, which mirrors the scale requirements of our European-headquartered client base. 2013, Computacenter had about 12,600 employees and achieved a revenue of approximately 3 billion GBP 11
© COMPUTACENTER 2014 WHAT WE DO 12
© COMPUTACENTER 2014 HOW WE DIFFERENTIATE End-user computing specialist – not going for the full-outsource or trying to be a global SI Breadth and depth of IT infrastructure services portfolio – also covering the datacenter and the network Dedication to core European markets – but global reach in service management and delivery Strong channel position and excellent vendor relationships – but vendor neutral and high level of credibility from our customers and partners Excellent capabilities through well-proven processes, methodologies and economies of scale in our core delivery units Pragmatic and commercial approach: highly flexible and responsive in dealing with client needs “on eye-level” Entrepreneurial culture through highly engaged employees continuously driving customer satisfaction 13 “SMALL ENOUGH TO CARE AND BIG ENOUGH TO COPE”
© COMPUTACENTER 2014 OUR BRAND The Computacenter brand is a function of the total customer experience – the personality of the company. It is a strategic asset and as such is owned by all of us. Our strapline describes exactly what we do: Enabling Users Mike Norris Chief Executive Officer Computacenter plc. 14
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