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April 2004 CAUL User Studies 1 User Studies Janine Schmidt University Librarian University of Queensland.

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Presentation on theme: "April 2004 CAUL User Studies 1 User Studies Janine Schmidt University Librarian University of Queensland."— Presentation transcript:

1 April 2004 CAUL User Studies 1 User Studies Janine Schmidt University Librarian University of Queensland

2 April 2004CAUL User Studies 2 Outline User studies – what and why User studies – what and why Results and analysis Results and analysis What next? What next? Current research Current research Future trends Future trends

3 April 2004CAUL User Studies 3 Types of user studies Quantitative Quantitative  Statistics!  Use of electronic resources  Database hits, log-ons, downloads  Number of searches, TOC, Absracts, Full text  Counter Qualitative Qualitative  Surveys e.g. Rodski  Focus groups Disciplinary-based studies e.g. architects, physicists Disciplinary-based studies e.g. architects, physicists Specific user groups e.g. academic staff, undergraduates Specific user groups e.g. academic staff, undergraduates

4 April 2004CAUL User Studies 4 Why conduct user studies? Improve library collections and services Improve library collections and services Understand user needs Understand user needs  Match collections with needs  Ensure optimal and appropriate use of resources  Identify problems clients perceive  Establish unmet needs Guide collection management and development Guide collection management and development  Cancellations  New purchases

5 April 2004CAUL User Studies 5 More whys! Guide access approaches, portal, search mechanisms and website design Guide access approaches, portal, search mechanisms and website design Implement new services Implement new services Improve customer service Improve customer service Benchmark against others Benchmark against others Market resources and services Market resources and services Develop better ICT and physical infrastructure Develop better ICT and physical infrastructure

6 April 2004CAUL User Studies 6 What can be measured? Resource use Resource use  Databases accessed  Journals (Counter)  Internet  Monograph vs Journals  Print vs online  Citation studies Extent of use Extent of use  Number of downloads  Range of disciplines and titles

7 April 2004CAUL User Studies 7 What can be measured? Method of access/discovery Method of access/discovery  Catalogue  Database  Peer advice  Serindipity  In/out of the library Content use Content use  What it is used for?  How it is exported?  What is the value added?  Analysis of what last read Website use Website use

8 April 2004CAUL User Studies 8 My interest in user studies How do we communicate with the users we never see? Who are the users we do not see? How do we communicate with the users we never see? Who are the users we do not see? Purchased extensive e-journals – does the use warrant the expenditure? Purchased extensive e-journals – does the use warrant the expenditure? What do people really do as opposed to what they say they do? What do people really do as opposed to what they say they do? Does the so-called “big deal” pay off? Does the so-called “big deal” pay off? What impact does library/literature use make on research outputs? What impact does library/literature use make on research outputs? How do we design the website effectively? How do we design the website effectively?

9 April 2004CAUL User Studies 9 UQ Cybrary Use (2003) Take away/eat in (30% of website use from library branches) Take away/eat in (30% of website use from library branches)  3,000,000 people used study areas and computers in e-zones  1.6 million items borrowed  46,000 attended information skills classes Order in (30% of website use from UQ, 40% external) Order in (30% of website use from UQ, 40% external)  Dial-up from offices/laboratories within university/homes/workplaces throughout world  Check website, catalogue, service availability, holdings, use e- journals, e-books, ask questions, databases  Nearly 30 million pages of website used by over 500,000 computers throughout world

10 April 2004CAUL User Studies 10 Some UQ usage figures Blackwells (647 titles) – Jan – Aug 2003 Blackwells (647 titles) – Jan – Aug 2003  No titles unused  3.2% titles used once  14.2% titles used more than 200 times  Conservation Biology used 2133 times  185 titles (28.6%) make up 80% total useage  58 titles (8.96%) make up 50% total useage Elsevier (Science Direct (1627 titles)) – Jan – Aug Elsevier (Science Direct (1627 titles)) – Jan – Aug  1% titles unused  2.2% titles used once  10.3% titles used more than 200 times  Lancet used 8585 times  483 titles (29.7%) make up 80% total useage  159 titles (9.77%) make up 50% total useage

11 April 2004CAUL User Studies 11 Other UQ usage Components of website most heavily used Components of website most heavily used Time and type of use Time and type of use E-print repository E-print repository

12 April 2004CAUL User Studies 12 What the results are telling us? O.71 is the relationship between downloads and number of users ie 1.4 downloads per user (http://people.cornell.edu/pages/pmd8/highwire.doc) O.71 is the relationship between downloads and number of users ie 1.4 downloads per user (http://people.cornell.edu/pages/pmd8/highwire.doc) Researchers will use many pathways to find information ie catalogue, Web of Science, database Researchers will use many pathways to find information ie catalogue, Web of Science, database  Search methods are not consistent  Proxy servers Most users download a few articles from a few journals Most users download a few articles from a few journals  Related to quality – 20% of papers get 80% of cites (Thomson Scientific)

13 April 2004CAUL User Studies 13 Research use of libraries The stuff of research (and teaching and learning) The stuff of research (and teaching and learning) Hard copy and electronic material both seen as essential Hard copy and electronic material both seen as essential Better tools required for identification and location of information resources required, increasingly in e-formats Better tools required for identification and location of information resources required, increasingly in e-formats Own university library is essential to their research (83% of researchers) Own university library is essential to their research (83% of researchers)

14 April 2004CAUL User Studies 14 Research use of libraries 60% medical and biological science researchers, 77% physical science and engineering regard printed books as essential 60% medical and biological science researchers, 77% physical science and engineering regard printed books as essential 92% researchers in arts, humanities and social sciences regard printed books as essential 92% researchers in arts, humanities and social sciences regard printed books as essential 95% researchers see access to printed refereed journals as essential 95% researchers see access to printed refereed journals as essential 75% researchers in sciences see e-journals as essential, 57% in social sciences and 22% in humanities (Education for change, SIRU University of Brighton & The Research Partnership. Researchers use of libraries and other information sources; current patterns and future trends) 75% researchers in sciences see e-journals as essential, 57% in social sciences and 22% in humanities (Education for change, SIRU University of Brighton & The Research Partnership. Researchers use of libraries and other information sources; current patterns and future trends)

15 April 2004CAUL User Studies 15 …more results Disciplinary differences Disciplinary differences Most like e Most like e Researchers read more articles now than they used to (Tenopir and King – 100 per year in 1977 to over 200 now) Researchers read more articles now than they used to (Tenopir and King – 100 per year in 1977 to over 200 now) Print is not dead nor obsolete Print is not dead nor obsolete  Preferred format for reading  Personal archiving? Browsing still important Browsing still important E-print archives significant E-print archives significant People read for primary research, current awareness and teaching purposes People read for primary research, current awareness and teaching purposes Googleisation Googleisation

16 April 2004CAUL User Studies 16 … still more results Interdisciplinarity Interdisciplinarity Modes of access changing Modes of access changing Open access Open access

17 April 2004CAUL User Studies 17 What to do with the results? Improve the library service & collections Improve the library service & collections  Provide training  Improve the discovery tools  Purchase more effectively?  Find the balance  Discipline  Format  Monograph/Journal Tell the vendor Tell the vendor  Develop better searching systems

18 April 2004CAUL User Studies 18 Current research Carol Tenopir (http://web.utk.edu/~tenopir/index.html) Carol Tenopir (http://web.utk.edu/~tenopir/index.html) Philip Davis (http://people.cornell.edu/pages/pmd8/) Philip Davis (http://people.cornell.edu/pages/pmd8/) John W. Houghton John W. Houghton More detailed examination of e-use and pathways to use More detailed examination of e-use and pathways to use

19 April 2004CAUL User Studies 19 Where to from here? What are the real questions? What are the real questions? What are the real problems? What are the real problems? Use wide variety of data for comparisons Use wide variety of data for comparisons Collaborate on the research Collaborate on the research  Appoint a CAUL sub-group to look at implications of user studies Connect solutions to the issues and findings from user studies Connect solutions to the issues and findings from user studies

20 April 2004CAUL User Studies 20 Bibliography Davis, P. (2003) What usage statistics say about online user behaviour. Presented at Fiesole Collection Development Retreat, Amsterdam. Available: Davis, P. (2003) What usage statistics say about online user behaviour. Presented at Fiesole Collection Development Retreat, Amsterdam. Available: Houghton, J. W., Steele, C. & Henty, M. (2003) Changing research practices in the digital information and communication environment, Department of Education, Science and Training. Available: Houghton, J. W., Steele, C. & Henty, M. (2003) Changing research practices in the digital information and communication environment, Department of Education, Science and Training. Available: Luther, J. (2000) White Paper on Electronic Journal Usage Statistics. Available: Luther, J. (2000) White Paper on Electronic Journal Usage Statistics. Available: Marcum, D. B. & George, G. (2003) Who uses what? Report on a national survey of information users in colleges and universities, D-Lib Magazine, 9(10). Marcum, D. B. & George, G. (2003) Who uses what? Report on a national survey of information users in colleges and universities, D-Lib Magazine, 9(10). Tenopir, C. (2002) Use patterns of print and electronic journals, presented at Fiesole Collection Development Retreat, Amsterdam. Available: Tenopir, C. (2002) Use patterns of print and electronic journals, presented at Fiesole Collection Development Retreat, Amsterdam. Available:

21 April 2004CAUL User Studies 21

22 April 2004CAUL User Studies 22 Thank you for listening Discussion please….


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