2 Write the meaning for the key words Workplace stressors Physical stressors Psychological stressors Questionnaire Workload Control Role conflict
3 Write the meaning for the key words Workplace stressors – stress related to your jobPhysical stressors – noise and length of the dayPsychological stressors – relationships with co-workers and responsibilityQuestionnaire – a research method that asks questions about behaviour/feelingsWorkload – amount of work and demand of the jobControl – how much ‘power’ a person hasRole conflict – work-life balance
4 Learning objectives:To know the meaning of key wordsTo understand the link between work and stressLearning outcomes:To be able to outline research into stress and work (AO1)To be able to evaluate the research (AO2)
5 QuestionnaireWhat does it tell us about workplace stress?
6 Card sortResearchSort the cards into stressors – workload, control and role conflictComplete the boxes on the sheetOutline the research - How was it measured? What were the findings? (A01)Evaluate the research – applications to the real world? Extraneous variables? Using questionnaires? (A02)
7 Answers – Workload (Marmot) Civil servantsJob strain modelLink between work and stress, 1. High workload and 2. low job controlNo link between high workload and stressJob demand no a significant factor in stress
8 Answers – Workload (Johansson) Effects of performing repetitive jobs require (high demand)Swedish sawmill workersUnrelenting tasksHigh risk group= higher illness ratesHigher levels of adrenaline in their urineLow risk group = less monotonous and more flexible jobsLink between workload (high risk group) and stress
9 Answers – Control (Marmot) Job strain modelLink between work and stress, 1. High workload and 2. low job controlParticipants in higher grade jobs = had lower cardiovascular illnessCivil servants in higher grade jobs expressed high sense of job controlLower grade civil servants have less job controlLink between lower grade civil servants and stress
10 Answers – Role conflict (Pomaki) Experiences at work conflict with family life (vice versa)Employees who take time off for childcareIs associated with higher absenteeism and lower performance226 hospital doctorsDirect link between role conflict and emotional depression symptoms
11 EssayOutline and evaluate two or more factors that lead to stress in the workplace (12 marks)Factor 2:The role of workloadFactor 1:The role of control
12 Review your understanding Describe four findings from research into workplace stress, and for each state the conclusion (AO1)e.g. Marmot found no link between high workload and stress. This concludes that job demand was not a significant factor in stress.
13 Review your understanding 2. Identify and explain four criticisms of research into workplace stressors (AO2) e.g. Lazarus found that different people were able to cope differently with stress. Individual differences.
14 Review your understanding - Scenarios Jane Smith is a teacher she regularly suffers from colds and feels overworked. Use psychological understanding to make suggestions of how she could improve her situation
15 Review your understanding - Scenarios Jake says that he feels stressed. He works as an accountant, he manages a team of accountants. He wants to give up his job. Use psychological understanding to prove that he should stay in his job