What Change? Why do we need to change? The present state The desired state How will you monitor?
Why Change? Things are good now It’s too much trouble We’ve always done it this way People might not want to change My friends will think I’m weird They aren’t feeling the “pain”
A picture in your mind of the future –Simple –Understandable –Desirable –Attainable –Realistic –Focused You’ll never get there if you don’t know where you are going Plan the course The Vision
The Plan Define the change Players / Roles SponsorsCommunicationRewards Resistance strategies Actions / Steps Monitoring and tracking
It Takes a Team The Agent The Dreamer The Sponsor The Organizer The Cheerleader Co-Conspirators
Tell Everyone A simple message to share the vision Say it more than one way Say it over and over and over and over Walk the talk Listen Let them know they are part of the vision
Rewards Reward behavior that helps the change Change what people are rewarded for Make rewards meaningful Reward frequently Reward small accomplishments
It does not matter whether the change is perceived as positive or negative. Resistance to major change is inevitable Resistance to major change is inevitable
The Barriers No need for change The Status Quo / Inertia It’s overwhelming Not my problem Uncertainty Management Ego Compliance vs commitment The “Black Hole”
Break On Through We CAN do it! Explain in context Listen Admit negatives along with positives Reinforce progress Small steps Empowerment
Small Steps Plan is a series of small steps Steps understood Steps achievable Steps show progress Know when a step is complete Reward results
Small “Wins” Along the Way Build small successes into your plan Stay motivated Get / keep support Show staff they can do it Show critics they were wrong Tune the plan
Look Back, Look Ahead, Keep Working See how far you’ve come Still on the right track? Is the destination still right? Tune the plan Can’t coast, you aren’t done yet!
Know when you’re there Recognize the goal Proclaim victory Celebrate the change Thank all participants Put sustaining organization in place
It’s A New World, Baby! Make your change part of the “culture” Build the support structure Will your work stay in place when the team disperses?
Review Define the change – now, vision, why Players / Roles – understand the team Sponsors – critically important Communication – frequent, varied Rewards – reward small wins Resistance strategies – expect it Actions / Steps – small steps Monitoring and tracking – know when you are making progress Institutionalize – make it stick
“You can't make footprints in the sands of time if you're sitting on your butt...And who wants to make buttprints in the sands of time?” (Bob Moawad) Leave your footprints in the sands of time.