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Business / Shared Service Sector in the Czech Republic Ota Kulhánek Chairman of the Board of Directors, Association of Business Service Leaders Senior.

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Presentation on theme: "Business / Shared Service Sector in the Czech Republic Ota Kulhánek Chairman of the Board of Directors, Association of Business Service Leaders Senior."— Presentation transcript:

1 Business / Shared Service Sector in the Czech Republic Ota Kulhánek Chairman of the Board of Directors, Association of Business Service Leaders Senior Manager, SSC Location lead, Accenture

2 Agenda 18 June 2014 Business / Shared Service Introduction Development of the Industry Location Strategy a Selection Association of Business Service Leaders

3 ABSL Introduction 18 June 2014 Collaboration within the Business Service Community. Better business environment for our members and ensure sustainable and long term development of the industry Putting the Czech Republic on the global map for Business Services Membership Data & Business Insight PR & Awareness People & Education Authorities Business Partners

4 What is Shared Service Center? 18 June 2014 Business / Share service centers years history It is really GLOBAL F&A, Procurement Human Resources IT Support Legal, Facilities Customer Care Other business services Countries / Business Units Centralized Operation Outsourcing Centers Internal Centers Local Near Shore Off Shore Locations: Type of Service:

5 Global Facts 18 June 2014 TOP Cities (Tholons survey) 1-8 India & Philippines 9 Krakow, 10 Dublin 17. Prague 29. Brno Business Centers Global: 5000 Europe: 2000 CEE: 1000 People Global: 2000k CEE: 400k Future: 1400k

6 APPROX. BUSINESS CENTERS % of global scope 1.4 M -> jobs to come (or more) !

7 Status of SSC Development Annual General Meeting 27 May 2014 Complex processes Data Intelligence, Insight & Advice Innovation & Continuous Improvement Transactional Processing Data Entry & maintenance Call Center Wage arbitrage Service provider / SLA Function / Process Centric Business value / Added value Business Partner, Business Outcomes Integrated Services Past … Now and Future …. Came for cost stayed for quality „Came for cost stayed for quality“

8 Criteria to select SSC location 18 June 2014 Czech Republic Value Proposition Well Educated workforce European language coverage and availability Competitive Salaries Physical proximity and same time zone in Europe Stable Economic Environment & EU Membership Good Infrastructure Cultural fit Source: PwC, SSC Survey 2014 BUT….

9 CR: Focus on future growth 18 June 2014 But E verybody can do it now … Well Educated workforce, European language coverage and availability Focus on languages, languages, languages …. Improve technical skill ( IT / admin tools) Focus on analytical skills and creativity Competitive Salaries One of the most expensive labor cost in CEE Incentives for creating new jobs Physical proximity and same time zone in Europe Keep improving the country infrastructure Cities need to be mobilized Cultural fit International business; support expats ….. and we need ABSL

10 ABSL Introduction 18 June 2014 Establish in October 2013 by 16 members 1 st Conference in October 2013 Currently 36 members Represent more than employees 1 st AGM in May nd Conference in October Putting the Czech Republic on the global map of Business Services

11 ABSL Introduction 18 June 2014 Collaboration within the Business Service Community. Better business environment for our members and ensure sustainable and long term development of the industry Putting the Czech Republic on the global map for Business Services Membership Data & Business Insight PR & Awareness People & Education Authorities Business Partners

12 Thank you. Association of Business Service Leaders in the Czech Republic Hvězdova 1734/2c, Prague 4, Czech Republic | 18 June 2014


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