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© Dr Kelvyn Youngman, Aug 2012, Revised May 20141 Why Good People Appear To Go Bad In Two Parts Part I – Technical Part II – Sociological.

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Presentation on theme: "© Dr Kelvyn Youngman, Aug 2012, Revised May 20141 Why Good People Appear To Go Bad In Two Parts Part I – Technical Part II – Sociological."— Presentation transcript:

1 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad In Two Parts Part I – Technical Part II – Sociological

2 © Dr Kelvyn Youngman, Aug 2012, Revised May Part I – Technical

3 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad In Chicago with Sergey Ivanov I drew this diagram as a discussion point as to Why Good People Appear To Go Bad …

4 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad … and it is not the people, it is the system – right?

5 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad Except, guess who made the system – the people of course

6 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad The people are indeed the system

7 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad So, what is the issue?

8 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad Well, the issue is that these modern post-1850 things all incorporate a linear serial dependency > > Linear Serial Dependency > >

9 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad “LSD” for short > > Linear Serial Dependency > >

10 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad Patients, papers, products, planes, plans, whatever; move step by step, task by task, from a beginning towards an end > > Linear Serial Dependency > >

11 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad Every hand-off in the process constitutes a dependency with an inevitable wait time and every step in the process contains variability > > Linear Serial Dependency > >

12 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad The same type of job takes different times at the same place on different occasions and never the same times at different places > > Linear Serial Dependency > >

13 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad The consequence is that the process as a whole always performs way below average expectations > > Linear Serial Dependency > >

14 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad So what is the one wrong thing that we do to “fix” this problem – always? > > Linear Serial Dependency > >

15 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad We go and add an additional dependency in to make things “better” … > > Linear Serial Dependency > >

16 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad … and things only become worse – much worse > > Linear Serial Dependency > >

17 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad Think of the now thankfully rare case of the “quality inspector” > > Linear Serial Dependency > >

18 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad You can’t inspect quality in, it is already there! > > Linear Serial Dependency > >

19 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad Let’s add in a few more dependencies for good measure > > Linear Serial Dependency > >

20 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad Adding in additional dependency increases the length, or rather the duration, of the process and also increases the variability within the process … > > Linear Serial Dependency > >

21 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad … moreover it provides an opportunity to move the accountability, and responsibility, from the upstream cause towards the downstream effect > > Linear Serial Dependency > >

22 © Dr Kelvyn Youngman, Aug 2012, Revised May It absolves the upstream cause of the downstream impact without ever resolving the actual cause > > Linear Serial Dependency > > Why Good People Appear To Go Bad

23 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad In the absence of true knowledge of the system, absolution seems to be the name of the game > > Linear Serial Dependency > >

24 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad What we get instead is phoney conflict and collusion with the status quo – good people appear to go bad > > Linear Serial Dependency > >

25 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad What then of the vertical component? > > Linear Serial Dependency > >

26 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad What then of Jaques managerial accountability hierarchy? > > Linear Serial Dependency > >

27 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad Jaques argues that the superior is accountable for the execution of the tasks that the subordinate is responsible for > > Linear Serial Dependency > > Upwards Converging Accountability Downwards Diverging Responsibility

28 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad Given that this process is already a mess what do you think our manager is going to do? > > Linear Serial Dependency > > Upwards Converging Accountability Downwards Diverging Responsibility

29 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad He is going to appoint a deputy-vice-assistant manager (acting) – right? Upwards Converging Accountability Downwards Diverging Responsibility > > Linear Serial Dependency > >

30 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad The purpose of this is to absolve himself of accountability for a process that he does not fundamentally understand Upwards Converging Accountability Downwards Diverging Responsibility > > Linear Serial Dependency > >

31 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad Of course with an additional vertical dependency we have additional delay with each decision, increased variability, and less and less direct communication > > Linear Serial Dependency > > Upwards Converging Accountability Downwards Diverging Responsibility

32 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad And so it goes until we fundamentally have an even bigger “mess” in which we all become “victims” > > Linear Serial Dependency > > Upwards Converging Accountability Downwards Diverging Responsibility

33 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad And if we are victims, then we are certainly victims of our own knowledge and understanding – or rather the lack thereof > > Linear Serial Dependency > > Upwards Converging Accountability Downwards Diverging Responsibility

34 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad > > Linear Serial Dependency > > Upwards Converging Accountability Downwards Diverging Responsibility We have to remove the “noise” – the extraneous dependencies – to allow the system to work once again

35 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad > > Linear Serial Dependency > > Upwards Converging Accountability Downwards Diverging Responsibility Both in the vertical sense ….

36 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad … and in the horizontal sense too > > Linear Serial Dependency > > Upwards Converging Accountability Downwards Diverging Responsibility

37 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad And to do that we have to add knowledge and understanding back in > > Linear Serial Dependency > > Upwards Converging Accountability Downwards Diverging Responsibility

38 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad Requisite Organization for the vertical interaction – the integration aspects … > > Linear Serial Dependency > > Upwards Converging Accountability Downwards Diverging Responsibility

39 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Good People Appear To Go Bad … and Theory of Constraints for the horizontal interaction – the co-ordination aspects > > Linear Serial Dependency > > Upwards Converging Accountability Downwards Diverging Responsibility

40 © Dr Kelvyn Youngman, Aug 2012, Revised May End Of Part I

41 © Dr Kelvyn Youngman, Aug 2012, Revised May Part II – Sociological

42 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder But there’s more …

43 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder What if individuals within the system “tickle the till,” engage in “shrinkage,” perpetrate acts of fraud or corruption, or even worse?

44 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder Bad people per se are rare, they are the psychopaths and sociopaths of this world, and they don’t understand the harm that they cause …

45 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … and they succeed because of the good faith of others and because of the inaction of knowledgeable bystanders

46 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder History shows that their psychopathy can attain incredible leverage through the actions of others when those actions remain unchallenged …

47 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder History also shows that by challenging these actions we can also hugely constrain this leverage

48 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder Mostly we fear to challenge or to confront, and that is the thing that works in their favour

49 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder Let’s leave these rare but nevertheless extreme examples …

50 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … and let’s concentrate instead on good people who go bad due to the surrounding sociology rather than underlying psychopathy

51 © Dr Kelvyn Youngman, Aug 2012, Revised May Good people who act in bad faith are much more common, they recognise the harm that they cause and they recognise the need for secrecy … Why Some Good People Then Appear Badder

52 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … we commonly call these people the perpetrator Perpetrator

53 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder And the people who they directly or indirectly harm we call the victims Perpetrator Victims

54 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder The victims are usually unknowing of their role Perpetrator Victims

55 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder The success of the perpetrator is based upon other’s good faith and the inaction of knowledgeable bystanders Perpetrator Victims

56 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder What is it then that tips a good person in this way? Perpetrator Victims

57 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder In order to operate in bad faith we need both a will for it to occur and a way for it to happen Perpetrator Victims

58 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder The will, paradoxically, comes from the misplaced sense of the perpetrator perceiving themselves to be a “victim” of some sort … Perceived Victim Victims

59 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … or of representing the victims of a perceived relative and local wrong that they wish to right … Perceived Victim Victims

60 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … a sense of entitlement for past dues Perceived Victim Victims

61 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder The bad faith of the perpetrator is, in actuality, a product of their own good faith – at least initially Perceived Victim Victims

62 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder The isolated argument, the sense of entitlement, the righting of a perceived wrong, becomes self-reinforcing in the absence of external scrutiny Perceived Victim Victims

63 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder “too little recognised, too little remunerated, too little rewarded, and too little resourced,” … Perceived Victim Victims

64 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder... and that is just the rationale of one group of senior medical professionals Perceived Victim Victims

65 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder In righting the perceived relative wrong, the perpetrator, in turn, commits an absolute wrong in terms of the whole system Perpetrator Victims

66 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder Those who are wronged, either inside or outside the immediate system are indeed the true victims Perpetrator True Victims

67 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder Once the will is established, the way depends upon some sort of; moral, or hierarchical, or technical, or informational superiority … Perpetrator True Victims

68 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … it is this positional authority that ensures the necessary lack of scrutiny or the ability to hide the evidence from such scrutiny Perpetrator True Victims

69 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder Fraud and corruption is covert, it is not sanctioned by the larger group and it is considered by the larger group to be wrong Perpetrator True Victims

70 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder But what if somebody does know? Perpetrator True Victims

71 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder What if there is, say, a knowledgeable bystander? Perpetrator True Victims Bystander

72 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder What if there are multiple bystanders? Perpetrator True Victims Bystander

73 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder Or multiple perpetrators? Perpetrator True Victims Bystander

74 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder Surely the larger these groups are, the greater the chance of being found out? Perpetrator True Victims Bystander

75 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder Well, no, because the sociology is one of fear of separation from that special group, the so-called in-group Perpetrator True Victims Bystander

76 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder And thus we seek to avoid such separation regardless of whether it is real or whether it is imagined Perpetrator True Victims Bystander

77 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder Fear of separation from one’s colleagues, one’s family, one’s standing in the community is sufficient to “toe the line” … Perpetrator True Victims Bystander

78 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … or maybe that should be “toe the lie” … Perpetrator True Victims Bystander

79 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … even if those knowledgeable individuals do not personally subscribe to the sense of entitlement that supports the larger wrong Perpetrator True Victims Bystander

80 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder The fear of separation is substantiated by a set of negative fantasies, mythological stories of bad things that might just plausibly happen … Perpetrator True Victims Bystander

81 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … if we act in a morally and ethically correct way Perpetrator True Victims Bystander

82 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder Separation anxiety is so great that the “system” can remain metastable much longer than could otherwise rationally be expected … Perpetrator True Victims Bystander

83 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … even when the knowledge becomes much more broadly known, the system may still remain extant – in denial that the problem even exists Perpetrator True Victims Bystander

84 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder So where is the solution? Perpetrator True Victims Bystander

85 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder How do we get out of what we have got into? Perpetrator True Victims Bystander

86 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder The solution lies with those who are knowledgeable of the matter and who are willing to act in a morally and ethically correct manner Perpetrator True Victims Bystander

87 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder Perpetrator True Victims Bystander Such acts of courage function as “lines in the sand” …

88 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … such lines in the sand release the perpetrators from their self-reinforcing bind … True Victims Bystander Perpetrator

89 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … they release the victims as well … Bystander True Victims

90 © Dr Kelvyn Youngman, Aug 2012, Revised May Why Some Good People Then Appear Badder … and everyone else too Bystander

91 © Dr Kelvyn Youngman, Aug 2012, Revised May End Website: E mail: youngman“at”dbrmfg.co.nz


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