Presentation on theme: "RNIB Welfare Rights Services: what we do"— Presentation transcript:
1 NAWRA 3/12/04 Royal National Institute of the Blind Visual Impairment Awareness Workshop
2 RNIB Welfare Rights Services: what we do Telephone advice and consultancy ( )Casework service (CLS specialist level)Factsheets and welfare rights newsletterGrants and pensions for blind and partially sighted people in hardshipBenefits trainingTake up campaignsPolicy campaigns
3 How many people with sight loss? Two million unable to read newsprintOne million people are eligible for registration as blind or partially sightedOne in twelve people over 60, and one in five over 75, are eligible for registrationAbout 350,000 people are registered blind or partially sighted
4 Breakdown of numbers registered blind by age group
5 Numbers in your areaThe Department of Health website has statistics on registered blind and partially sighted people (as at March 2003) including regional breakdownsEstimates of the number of people eligible for registration (including regional breakdowns) are available from RNIB
6 What can blind people see? 4 per cent of people on blind register report being ‘totally blind’96 per cent can see light through a window75 per cent can read newspaper headlinesRNIB survey 1991
12 Customer careA significant proportion of your customers/clients will have a sight problem. But it may not be obvious when you first meet them.Needs vary - ask individuals what they requireOffer information in accessible formats (RNIB’s See it Right pack gives advice)Use a minimum of 14 point print as standardOffer home visits and help with form-filling
13 Customer careConsider people with sight problems when publicising your service and doing take up workAim to make your premises accessible for people with sight problemsSignpost or refer people to local societies for blind people, RNIB Helpline ( ), etc, when appropriateConsult with your customers and with local societies for blind people
14 Attendance AllowanceThere are only 56,800 AA claimants whose main disabling condition is blindness. (cf 121,000 registered blind people over 65.)Mallinson hasn’t had as much impact as hopedBarriers to take up: think AA is only for people with physical disabilities, difficulty with form, underestimate needs
15 DLA/AA: tips for form completion Allow plenty of timeGive full and detailed answers throughout the claim pack.Use RNIB’s form-filling checklistBe aware that customers may understate their care and mobility needs.Remember to consider the help they need, not just the help they get.
16 DLA/AA: tips for form completion Include details of spoken help, help with reading, and help needed with social and leisure activities (Halliday)If the customer uses any special equipment, explain the equipment’s limitations.Offer to read the completed form aloud to the customer so they can check it before signing. Offer a signature guide.
17 Take up work: Useful avenues Consider using the sight registersLocal societies for blind peopleSocial services: Sensory Impairment TeamsLibraries (large print, audio, domiciliary services)Eye clinicsTalking newspapersLocal radioThink laterally - chiropodists, places of worship...
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