Presentation on theme: "Instant Business Improvement “Managing Operational Performance”"— Presentation transcript:
1Instant Business Improvement “Managing Operational Performance” by“ManagingOperationalPerformance”Systemising management process in a way that makes business improvement fast and simple
2AMS addresses all these objectives ….. and more !!!! AMS OBJECTIVESTo constantly increase the $ VALUE of a business ……… for future sale, capital raising, or franchisingTo continually improve business efficiency and profits …….… without relying on CEO-initiated changesTo better manage the execution of all plans ……… with openness and transparency and less personal CEO involvementTo instill a culture of continuous improvement …….… for the CEO to have confidence that operations will run properly when the CEO is absent from the businessTo create a tangible and valuable “Intellectual Property Asset” …….… by systemising the operational management of a businessAMS addresses all these objectives ….. and more !!!!
3Design Elements of the AMS Approach Set up the business to run without CEO’s day-to-day involvementProvide a system to work “on” the business whilst working “in” the businessAllow the CEO to track what people actually do and help to improve themIncrease the time staff spend adding real value to the businessFocus all staff on more efficient implementation of plans and actionsReduce management time wasted in follow-up and close supervision of staff just to get things done on timeOpen an understanding of the CEO’s strategy behind the business and visibility of the business plan to all peopleIncrease visibility of operations at the “front-line” to anticipate problemsImprove staff understanding of how their jobs fit within the business and their value to the businessProvide fast access to the tools and knowledge required for all staff to do their jobs effectively and productivelyAMS addresses all these issues ….. and more !!!!
4The MODEL ….. What every business “does” Develops a ‘go-to-market’ approachImplements operational processesPeopleProcessGives people things to doDevelops ways to do things betterMakes ChangesHandles ExceptionsSets Targets & Manages PerformanceProvides Access to Required Knowledge
5The MODEL ….. How AMS “does it” Develop the Strategic (Business 5x5) ViewDevelop a ‘go-to-market’ approachCreate Operational Actions 5x5x5Implement operational processesThe Business DNAImprove the PeoplePeopleProcessImprove the ProcessAssign AccountabilityGive people things to doAssess Business RiskDevelop ways to do things betterManage Improvement ProjectsMake ChangesHandle ExceptionsResolve Business IncidentsCreate Job 5x5Improvement AuditsSet People Targets & Manage PerformanceSet Targets & Manage PerformanceSet Business Targets & Manage PerformanceAMS Links all business knowledge to DNA Actions or Job 5x5 ActionsProvide Access to Required Knowledge
6What actually is AMS ?A business improvement PROCESS (the “methodology”).An Internet-based Computer SYSTEM (the “software”).The operational KNOWLEDGE that populates the AMS business system (the “intellectual property” of the business).
7Flexible Pathways for Business Improvement (Click on any “yellow” item below to navigate)Develop the Strategic (Business 5x5) ViewCreate Operational Actions 5x5x5The Business DNAImprove the PeopleImprove the ProcessAssign AccountabilityAssess Business RiskManage Improvement ProjectsResolve Business IncidentsCreate Job 5x5’sImprovement AuditsSet People Targets & Manage PerformanceSet Business Targets & Manage PerformanceLink to AMS DemonstrationConclusionAMS Links all business knowledge to DNA Actions or Job 5x5 Actions
8Rapidly create your “Business DNA” A unique and simple view of critical business operations and their risk to the business to UNDERSTANDthe business “actions” of real value;where the business needs to improve;who is “accountable”.INSTANT RESULTSA “one page” graphical operational view of the business - produced in one dayAn overall business risk analysis clearly showing the areas requiring improvement.A common and transparent understanding of the complete business operationA “road-map” for the business improvement(Internet-AMS Business DNA)Link to schematic
9Immediately Assign Accountability Gain acceptance and consensus from key people on “who is accountable”INSTANT RESULTSClarity of objectives and business purposeManagement buy-in and agreement on accountability for key staff members as a direct result of “cascading down” from the business DNA to assign actions to peopleAn understanding of peoples operational value and breadth of responsibilityIndividual Priorities of job actions as defined by the risks to the businessAn understanding of the right operational measures that will be used to determine successLink to schematic
10Quickly clarify all Jobs (5x5) Get all people “doing the right things” for the BusinessINSTANT RESULTSAn individual’s Job 5x5 is clear for each staff member as a direct result of “assignment of accountability” of the business DNA actionsThe setting of realistic Measures and Targets for all job actions (a simple one-page summary of every person’s job)Links to job-related knowledge, documents and procedures within the Knowledgebase to enable each person to optimise productivityBetter utilization of people through a clear expectation of their capability to match jobAn effective and simple people performance system“People do what you INSPECT not what you EXPECT”.Link to schematic
11Simple Management of People Performance Introduce open dialogue and better people managementINSTANT RESULTSA performance review template for the effective and consistent review of all personnelAn immediate and simple performance dialogue and review system for all staff to implementAn in-built history of performance for all staff to track their productivity improvementsA system to collect staff improvement “ideas”Better motivation of people through a clear understanding of the business expectations of their jobA confidential review feed-back systemLink to schematic
12Quickly Address Business Risk Analyse and manage risks across the entire Business.INSTANT RESULTSAn assessment of Risk at all levels of the business DNAAn assessment system for realistic Measures and Targets for all job actionsAn linking of the knowledge, documents and procedures available within the Knowledgebase to enable the business to mitigate risksA clear understanding of the “how to” of all key actions of the business and the contingencies that need to be put in place by the businessLink to schematic
13Instantly Conduct Improvement Audits AMS provides the improvement process to fix the “risk” areas of the BusinessINSTANT RESULTSA detailed risk assessment of any of the actions of the Business DNA.Creation of business Targets to Measure improvements of all high risk operational actionsConsolidation of data for input to identified improvement projects for the high-risk areas of the Business DNACreation of an “improvement focus” that encourages all staff to participateImprovement in teamwork and feedbackIncreased staff involvement and a pro-active contribution from everyone.Link to schematic
14Consistently Manage Improvement Projects AMS provides a project management process to manage the improvement processINSTANT RESULTSThe immediate execution of improvement projects for the priority areas of the Business DNAThe reinforcement of an “improvement focus” for all staffAn improvement in teamwork and feedback to all managers and staffAn increase in staff involvement and a pro-active contribution by on-line access by everyone.An automatic reminder & reporting system to alert project members and managers to actions overdueLink to schematic
15Instantly Resolve Incidents We give you a simple way to fix ad-hoc incidents that arise unexpectedly (i.e. quality, IT, etc).INSTANT RESULTSA system for capturing ad-hoc actions that need to be tracked to resolution.An audit trail of all “incidents” of the business for better “control, resolution, compliance and reporting”Open visibility of unresolved incidents with an automatic follow-up system for all staff to utilise.An automatic Action Reminder system that ensures that incidents are not forgotten or overlooked.A management reporting system to alert managers to overdue incidents within their sphere of accountability.Link to schematic
16Continually Measure Action Performance REMEMBER: “People do what you INSPECT not what you EXPECT”.INSTANT RESULTSAn immediate tracking system for all operational improvementAn effectiveness measurement of all growth strategiesImproved consistency of performance reporting to encourage higher productivityA “continued improvement” culture expanding to, and embraced by, all areas of the business.An instant reporting mechanism across all areas of the businessLink to schematic
17Rapidly Access Knowledge AMS gives people the immediate access to the knowledge that they need to do their job.INSTANT RESULTSThe creation of a company “knowledgebase” for the business to better control information and links to strategic, business, and personal knowledge required to run the businessFast links to “how to” knowledge, documents and procedures within the Knowledgebase to enable each person to fulfil their specific job responsibilitiesImmediate access to “external” knowledge for business improvement initiativesFast company-wide search access for all employees to any business information via a simple “knowledge searchLink to schematic
18AMS establishes Business Improvement as a tangible and valuable “Intellectual Property Asset” In Summary, AMS is firstly a “methodology” to improve ….. i.e. a road map that systemises the most effective way to improve the business using online software to helpSecondly, AMS is about business focusing on the “right actions” ….. i.e. the operational actions of the business that (when improved) will create the most value for the businessThirdly, AMS is about people having “visibility and transparency” ….. i.e. so that everything that the people “do” is clearly seen to add value to the business, and that all participants embrace a culture of business improvement
19(An on-line resource for the licensed BAN Community) Business Associate Network P/L (Current Implementation of AMS in Client Companies)BAN-AMS(An on-line resource forthe licensed BAN Community)BAN ProprietaryKnowledgeInternetBAN KnowledgeCommunity StorageConsultingAssociateConsultingAssociateConsultingAssociateConsultingAssociate……………..…….Company#1 AMSAMS #1 ProprietaryKnowledgeImprovementManagerInternetCompany#2 AMS#3 AMS#n AMS……………..…….AMS #1 ProprietaryKnowledge>-------------ImprovementManagerLink to schematic
20For more info : email@example.com InstantBusinessImprovementby“ManagingOperationalPerformance”For more info :