Presentation on theme: "Knowledge Architecture People Designing a Knowledge Architecture Department Tom Reamy Chief Knowledge Architect KAPS Group Knowledge Architecture Professional."— Presentation transcript:
Knowledge Architecture People Designing a Knowledge Architecture Department Tom Reamy Chief Knowledge Architect KAPS Group Knowledge Architecture Professional Services
2 Agenda Introduction: What is Knowledge Architecture? KA Roles and Functions Skills and Backgrounds Tools and Technology Services and Partners Knowledge Architecture Real Life Example Organization and Location of the KA Team
3 Introduction: What is Knowledge Architecture? The people, processes, and technology of designing, implementing, and applying the intellectual infrastructure of organizations. What is an intellectual infrastructure? – The poor neglected cousin of technology and organizational infrastructures – It is just the set of activities that deal with creating, capturing, organizing, visualizing, presenting, utilizing, understanding, the information part of the information age.
4 Knowledge Architecture Information + Contexts = Knowledge Information Architecture + Infrastructure of Contexts = Knowledge Architecture Content Contexts – Structured views Personal / Community Contexts – Personalization, Virtual and real communities Activity Contexts – Knowledge workers and embedded knowledge structures – Smart Applications
5 Roles and Functions Chief Knowledge Architect Knowledge Analysts Knowledge Engineers Knowledge Facilitators Knowledge Managers Additional Roles: Supplementary and Support
6 Chief Knowledge Architect Work with Chief Knowledge Officer – Build a Knowledge Culture – Advocate, Evangelize Design & lead integration of all the elements of the Intellectual infrastructure of the Enterprise Design measurement and analytics of KM in organization Define and lead the KA Team Research New Ideas and Technologies – Personas, Stories, Semantic Web and RDF, Cognitive Anthropology, Complexity Theory
7 Knowledge Analysts Corporate Librarians + Content Specialists Knowledge Organization Structures – Taxonomies, Classification Schemas – Metadata and controlled vocabularies Search and Categorization Software Organization of people and activities – Tacit Knowledge structures – Living map of communities and information needs
8 Knowledge Engineers User and task specialist Information Architect+ Collect, analyze, organize tacit knowledge Interview users, focus groups, persona Ethnographic studies Work with Business Analysts
9 Knowledge Facilitators Establish connections between individuals to facilitate knowledge transfer Facilitate explicit knowledge transfer Train people to incorporate KM Understand the information needs of individuals and communities and work with them to achieve business goals. Incorporate KM into chat groups, story telling, , collaboration and innovation efforts.
10 Knowledge Managers Project Management+ Capture the knowledge generated in a project Develop knowledge sharing practices Capture Best Practices Provide training and leadership on projects Moderate Communities of Practice
11 Additional Roles: Supplementary & Support Information Architects – Develop information navigation systems – Usability, user research Web Design – User oriented web sites – Prototype IA designs Business Analysts, Project managers E-Learning – Performance Support, Learning Objects
12 Skills: Backgrounds Interdisciplinary, Generalists, Idea and People people Library Science, Information Architecture Anthropology, Cognitive Science Learning, Education, History of Ideas Artificial Intelligence, Linguistics Business Intelligence, Database Administration
13 Tools and Technology: Used by the KA Team Categorization, Unstructured Data Management Search Engines Analytics – usage, language and activity Important to use the information tools of the company – Collaboration, ideas databases, content management, etc. Polls and surveys Spreadsheets Brains
14 Knowledge Architecture Partners IT Applications and System – Implementation and Evaluation Corporate Communication, HR Training – Practical projects and theory – Learning Objects Research Departments
15 Knowledge Architecture Services Knowledge Architecture Audit Knowledge Creating – Innovation, E-learning – Content Management Taxonomic Model, Distributed Categorization Knowledge Sharing / Transmission – Collaboration, Retrieval – content and experts Knowledge Using – Smart Applications, CRM. Portals – Data warehouse, text mining, business intelligence
16 Knowledge Architecture Services Application of Intellectual infrastructure – People – even Amazon is moving away from automated recommendations Facilitate projects, KM Project teams – Core group of consultants and K managers Facilitate knowledge capture in meetings Answering online questions, facilitating online discussions, networking within a community Design and run forums, education fairs, etc.
17 Knowledge Architecture Services Infrastructure Activities – Integrate taxonomy across the company Content, communities, activities – Design content repositories, update and adapt categorization – Package knowledge into K objects, combine with stories, learning histories – Metrics and Measurement – analyze and enhance – Knowledge Architecture Audit Enterprise wide Project scale
18 Knowledge Architecture in Real Life: Knowledge Architecture Audit A set of reports, catalogs, recommendations, and components characterizing the current state of an organization’s intellectual infrastructure. A foundation and planning document for improving the intellectual health of the organization by incorporating knowledge architecture into a range of projects. Can be done in a little as two days, five days, or 10 days And for the rest of your life.
19 Knowledge Architecture in Real Life: Knowledge Architecture Audit Preliminary Information Gathering – CKA – design approach, identify people, work with primary project owners – Knowledge Analyst – catalog content repositories, high level characterization, identify content issues – Knowledge Engineer – identify representative sets of people to interview and study, select set of approaches – Knowledge Facilitator – gather available documentation – Knowledge Manager – arrange interviews, meetings
20 Knowledge Architecture in Real Life: Knowledge Architecture Audit Stakeholder Interviews – CKA, knowledge engineers, business analysts: executive sponsors, steering committees, content owners, publishers, technical and business support teams, representative user groups, and others. – Map the strategic landscape – Map and engage components of the process and procedures of information creation and application
21 Knowledge Architecture in Real Life: Knowledge Architecture Audit Content Repository Catalog – Knowledge Analyst – Structured and unstructured content repositories – Source, publishers and authors, procedures – where add structure – Metadata, vocabularies, taxonomies, dictionaries (formal and informal – users) – Taxonomy and metadata Evaluation
22 Knowledge Architecture in Real Life: Knowledge Architecture Audit Community Catalog – Knowledge Engineer – Formal and informal communities – Virtual and Real communities – Type – collaboration, communication, etc. – Business functions – Internal and external communication channels – Primary and secondary content repositories
23 Knowledge Architecture in Real Life: Knowledge Architecture Audit User and Task Analysis – Knowledge Engineer, Facilitator – Usability plus information behaviors Frequency and depth of access Known item, research, activity – Interviews, focus groups, ethnographic studies – Knowledge Architect Search and usage log analysis
24 Knowledge Architecture in Real Life: Knowledge Architecture Audit Technology Needs Assessment – CKA, Knowledge Mangers – In partnership with IT and business owners – Map infrastructure elements for each technology – Evaluation plans and design projects – Recommendations and real cost estimates
25 Knowledge Architecture in Real Life: Knowledge Architecture Audit Practical Foundation & Life After Audit – Seed taxonomies and/or controlled vocabularies – Metadata schemas, Persona Candidates and methods – Project recommendations – Prototype screens, applications, web sites – Monitor usage and design responses
26 Why Knowledge Architecture? Knowledge Management Foundation Immanuel Kant – Concepts without percepts are empty – Percepts without concepts are blind Knowledge Management – KM without applications is empty (Strategy Only) – Applications without KA are blind (IT based KM)
27 Knowledge Architecture – Sight to the Blind Search & Retrieval: Is anyone happy? – Trends – more articles on taxonomies, CM – New tools and approaches Need an infrastructure team of general specialists Anyone can organize information – card sorts, etc. – Web masters to information architects – Develop taxonomies – can’t be done by software or SME’s – Metadata, vocabularies – keywords don’t work – why?
28 Knowledge Architecture: Taxonomies Need a combination of formal and informal Difference between browse and formal taxonomies – Hierarchy, lattice, semantic networks, folders, etc. – Important to know the differences Quality Metrics – Corpus, Coverage, Nomenclature, terminology, dependency – Mixed classes, verbal forms, bad speciation, etc. – Bell Curve, balance of depth and width Cognitive Difference – Geography of Thought – Panda, monkey, banana
29 Place in the Enterprise: Intellectual Infrastructure Would you try to run your company without organizing it? – Or let each project redefine the organization, jobs and pay, reporting structures, etc.? Would you try to run your computers without a networked infrastructure? – Or let each person or team have a standalone, own software, own operating system, etc.? Why do you think you can run your company without organizing your content in an integrated, systematic way?
30 Organization and Location of the Team Central, Dedicated Department – Cross Organizational IT, HR, Corporate Communication, Library, Training Internal vs. Professional Services How much can be done at the beginning and then maintained by small staff and how much ongoing? – Answer from Knowledge Architecture Audit
31 Summary In information age, need to treat information as central Information organization is an infrastructure element Knowledge architecture people need to be: – Generalists, good with people and ideas – Smart, funny, and can dance real good Knowledge architecture will: – Bring about the end of history – Usher in the third age of mankind – Help organizations work smarter and cheaper