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For CHILDREN’S SERVICES Adapt quickly to meet changing social care demands A familiar system that improves usability for frontline workers Release staff.

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Presentation on theme: "For CHILDREN’S SERVICES Adapt quickly to meet changing social care demands A familiar system that improves usability for frontline workers Release staff."— Presentation transcript:

1 For CHILDREN’S SERVICES Adapt quickly to meet changing social care demands A familiar system that improves usability for frontline workers Release staff from the burden of feeding information systems

2 A case management system for social workers and care managers A case management system for social workers and care managers CareDirector comes in four parts:

3 A financial management system to manage the purchasing of services CareDirector comes in four parts:

4 A business intelligence system to produce management information CareDirector comes in four parts:

5 A self-directed support portal for carers and advocates CareDirector comes in four parts:

6 CareDirector is designed so that care professionals can choose the interface that suits them best.  Web browser  Microsoft Outlook  Lotus Notes  Mobile devices

7 Jackie Ryan is a care worker at the local council’s Children’s Services department. She uses CareDirector to be more efficient and deliver better outcomes for children.

8 With CareDirector, child information is much more uniform and easier to find. Jackie gains a comprehensive and summarised view of a child and its family.

9 With CareDirector, child information is much more uniform and easier to find. Jackie gains a comprehensive and summarised view of a child and its family. Client chronology

10 With CareDirector, child information is much more uniform and easier to find. Jackie gains a comprehensive and summarised view of a child and its family. Activities

11 With CareDirector, child information is much more uniform and easier to find. Jackie gains a comprehensive and summarised view of a child and its family. Other information

12 The CareDirector workplace allows Jackie to see her activities and calendar. Workplace

13 The CareDirector workplace allows Jackie to see her activities and calendar. Workplace

14 Jackie can consult her dashboard to see her workload and completed assessments against specific timelines. She can navigate to any open assessments directly from her dashboard. Social Worker dashboard

15 Senior Managers can consult CareDirector Analytics to track and monitor in real-time the performance of the organisation. Performance management

16 EXAMPLE Harry Smith is 6 years-old and came to school today with bruises on both arms. He is quiet and withdrawn. Harry lives with his mother Helen and his little sister Jenny (age 3). His teacher, Susan Ford, is concerned about him and calls her local Children’s Services to investigate.

17 Susan speaks with a member of the duty team who opens CareDirector and records the incoming phone call from Susan. REFERRAL APPROVAL AND ALLOCATION You can configure CareDirector so that this action automatically creates a referral and an initial assessment for Harry Smith.

18 Gerald Walker, the Manager of the duty team, is alerted by that a new referral is awaiting allocation. He decides to allocate the referral to Jackie Ryan who will work with Harry to assess his needs and plan his support. REFERRAL APPROVAL AND ALLOCATION

19 Gerald Walker, the Manager of the duty team, is alerted by that a new referral is awaiting allocation. He decides to allocate the referral to Jackie Ryan who will work with Harry to assess his needs and plan his support. REFERRAL APPROVAL AND ALLOCATION

20 Jackie calls Harry’s family to arrange a home visit and records the appointment in CareDirector. Jackie can synchronise CareDirector with Microsoft Outlook so the appointment appears in her Calendar. HARRY’S NEEDS

21 To locate Harry’s home, Jackie uses the CareDirector virtual locator. HARRY’S NEEDS

22 When she’s away from the office, Jackie has full access to CareDirector online and offline using Microsoft Outlook. If recorded offline, her notes will be synchronised with the main database when she next goes online. HARRY’S NEEDS

23 The visit to Harry revealed that he got his bruises when he fell off his bicycle yesterday. However Harry’s mother is very stressed as she recently lost her job. Jackie is going to recommend providing some support to the family to help them at this time. She opens and completes an initial assessment. HARRY’S NEEDS To ensure assessments are completed within a locally-defined timeframe, CareDirector sets the “Due Date” automatically.

24 The visit to Harry revealed that he got his bruises when he fell off his bicycle yesterday. However Harry’s mother is very stressed as she recently lost her job. Jackie is going to recommend providing some support to the family to help them at this time. She opens and completes an initial assessment. HARRY’S NEEDS

25 When the initial assessment is complete, an automated is sent to Jackie’s Manager to authorise the closure of the assessment. HARRY’S NEEDS

26 Once Jackie’s Manager has authorised the closure of the initial assessment, she creates a core assessment. HARRY’S NEEDS Using the CareDirector workflow engine, the core assessment can be auto-generated after the closure of the initial assessment.

27 Using the CareDirector single data entry facility, Jackie decides to pull forward the information that she previously recorded in the initial assessment. HARRY’S NEEDS

28 Jackie can choose to print the core assessment in Microsoft Word. HARRY’S NEEDS

29 In our example, an outcome from the core assessment is to provide Harry with respite care for a week to give the family a break. When the service is recorded in CareDirector, an automated task is created for Jackie’s Manager to authorise the service provision. HARRY’S NEEDS

30 With CareDirector, Jackie gains a comprehensive and summarised view of Harry Smith.

31 With CareDirector, Jackie gains a comprehensive and summarised view of Harry Smith.

32 Fits your citizens Fits your resources Fits your workforce For CHILDREN’S SERVICES To schedule a personalised demonstration, please call


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