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Forsyth County Clerk of Superior Court

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Presentation on theme: "Forsyth County Clerk of Superior Court"— Presentation transcript:

1 Forsyth County Clerk of Superior Court
Susan S. Frye, Clerk of Forsyth County Superior Court Mary Szawara, Chief Assistant to the Clerk Bert Barber, Assistant Clerk and Director of Process Improvement Forsyth County Clerk of Superior Court - Susan S. Frye

2 Maximize productivity through proper utilization of existing resources
Clerk’s Office more “user” friendly for the community. Identify redundant task that can be handled more efficiently with technology. Provide the staff more quality time to assist those that cannot handle issues through enhanced online services. Reduce traffic flow into courthouse and reduces security requirements. Forsyth County Clerk of Superior Court - Susan S. Frye

3 NCFCC.us - North Carolina Forsyth County Courts
Website Child Support Jury Service Foreclosures Request File Copy Request to Dismiss Traffic Infractions E-shuck / E-citations Bookkeeping Forsyth County Clerk of Superior Court - Susan S. Frye

4 NCFCC.us – Maximize productivity and efficiencies
Website Home page views ,156 / 2013 – 292,108 Jury Duty (numbers called) 77,918 Forsyth County Hall of Justice General Information 26,086 Estate Forms 25,660 Request File Copies 22,975 Jury Duty (frequently ask questions) 19,301 Forsyth County Telephone Directory 18,814 Frequently Ask Questions 11,476 Forsyth County Clerk of Superior Court - Susan S. Frye

5 Child Support – Order for arrest tracking
The time and complexity of the Show Cause process, 20 Steps 45 Individuals involved The Liability of ALL agencies for wrongfully serving a defendant when the matter should have been resolved. Currently tracking 1,078 “ACTIVE OFA’s” Arrears $9,482, / Purge Payments $4,084,409.02 Average of $8, per outstanding OFA Forsyth County Clerk of Superior Court - Susan S. Frye

6 Forsyth County Clerk of Superior Court - Susan S. Frye

7 NCFCC.us – Maximize productivity through proper utilization of existing resources
Request File Copy 22,975 request 206,675 pages transmitted in 2014 Forsyth County Clerk of Superior Court - Susan S. Frye

8 NCFCC.us – proper utilization of existing resources
Request to Dismiss Traffic Infractions Providing an On-Line “Compliance Dismissal Request Portal”; Potential Time Savings for Public and Judicial Branch Staff. Fox8 video Began offering on-line service last week of November 2014 174 requests, 87% (152) granted, majority denied due to not meeting 10 day requirement Dispositions 411,455 Waived 307,716 Defendant hours saved at 1.5 hours = 461,574 50% Potential hours saved 230,787 ??? Assistant DA’s, Clerk’s Office Staff time saved Benefits of linking to DMV Forsyth County Clerk of Superior Court - Susan S. Frye

9 NCFCC.us – proper utilization of existing resources
Forsyth County Clerk of Superior Court - Susan S. Frye

10 NCFCC.us – proper utilization of existing resources
Forsyth County Clerk of Superior Court - Susan S. Frye

11 NCFCC.us – proper utilization of existing resources
Forsyth County Clerk of Superior Court - Susan S. Frye

12 NCFCC.us – proper utilization of existing resources
Forsyth County Clerk of Superior Court - Susan S. Frye

13 NCFCC.us – proper utilization of existing resources
Forsyth County Clerk of Superior Court - Susan S. Frye

14 NCFCC.us – proper utilization of existing resources
E-shuck / E-citations Statewide Potential Staffing Implications of Paperless Citation Processing Minutes per shuck 2.25 Annualized Citations 1,490,200 Minutes Managing Shucks 3,352,950 Estimates Clerks Year Value Minutes 85,426 Estimates Full Time Clerk Equivalents 39.25 Forsyth County Clerk of Superior Court - Susan S. Frye

15 NCFCC.us – proper utilization of existing resources
Bookkeeping 3.72 gigabyte thumb drive, with room for another 79, pages, $22.15 64 binders, 53,500 pages, $928.86 Forsyth County Clerk of Superior Court - Susan S. Frye

16 NCFCC.us – proper utilization of existing resources
Forsyth County Clerk of Superior Court - Susan S. Frye

17 Forsyth County Clerk of Superior Court
Maximize productivity through proper utilization of existing resources North Carolina Forsyth County Courts Mary Szawara - Chief Assistant to the Clerk , Bert Barber - Assistant Clerk – Director of Process Improvement , Forsyth County Clerk of Superior Court - Susan S. Frye


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