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FORSYTH COUNTY CLERK OF SUPERIOR COURT Susan S. Frye, Clerk of Forsyth County Superior Court Mary Szawara, Chief Assistant to the Clerk Bert Barber, Assistant.

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Presentation on theme: "FORSYTH COUNTY CLERK OF SUPERIOR COURT Susan S. Frye, Clerk of Forsyth County Superior Court Mary Szawara, Chief Assistant to the Clerk Bert Barber, Assistant."— Presentation transcript:

1 FORSYTH COUNTY CLERK OF SUPERIOR COURT Susan S. Frye, Clerk of Forsyth County Superior Court Mary Szawara, Chief Assistant to the Clerk Bert Barber, Assistant Clerk and Director of Process Improvement Forsyth County Clerk of Superior Court - Susan S. Frye

2 1.Clerk’s Office more “user” friendly for the community. 2.Identify redundant task that can be handled more efficiently with technology. 3.Provide the staff more quality time to assist those that cannot handle issues through enhanced online services. 4.Reduce traffic flow into courthouse and reduces security requirements. M AXIMIZE PRODUCTIVITY THROUGH PROPER UTILIZATION OF EXISTING RESOURCES

3 Forsyth County Clerk of Superior Court - Susan S. Frye 1.Website Child Support Jury Service Foreclosures Request File Copy Request to Dismiss Traffic Infractions 2.E-shuck / E-citations 3.Bookkeeping NCFCC. US - N ORTH C AROLINA F ORSYTH C OUNTY C OURTS

4 Forsyth County Clerk of Superior Court - Susan S. Frye 1.Website Home page views ,156 / 2013 – 292,108 Jury Duty (numbers called) 77,918 Forsyth County Hall of Justice General Information 26,086 Estate Forms 25,660 Request File Copies 22,975 Jury Duty (frequently ask questions) 19,301 Forsyth County Telephone Directory 18,814 Frequently Ask Questions 11,476 NCFCC. US – M AXIMIZE PRODUCTIVITY AND EFFICIENCIES

5 Forsyth County Clerk of Superior Court - Susan S. Frye C HILD S UPPORT – O RDER FOR ARREST TRACKING The time and complexity of the Show Cause process, 20 Steps 45 Individuals involved The Liability of ALL agencies for wrongfully serving a defendant when the matter should have been resolved. Currently tracking 1,078 “ACTIVE OFA’s” Arrears $9,482, / Purge Payments $4,084, Average of $8, per outstanding OFA

6 Forsyth County Clerk of Superior Court - Susan S. Frye

7 Request File Copy 22,975 request 206,675 pages transmitted in 2014 NCFCC. US – M AXIMIZE PRODUCTIVITY THROUGH PROPER UTILIZATION OF EXISTING RESOURCES

8 Forsyth County Clerk of Superior Court - Susan S. Frye Request to Dismiss Traffic Infractions Providing an On-Line “Compliance Dismissal Request Portal”; Potential Time Savings for Public and Judicial Branch Staff. Fox8 video Began offering on-line service last week of November requests, 87% (152) granted, majority denied due to not meeting 10 day requirement Dispositions 411,455 Waived 307,716 Defendant hours saved at 1.5 hours = 461,574 50% Potential hours saved 230,787 ??? Assistant DA’s, Clerk’s Office Staff time saved Benefits of linking to DMV NCFCC. US – PROPER UTILIZATION OF EXISTING RESOURCES

9 Forsyth County Clerk of Superior Court - Susan S. Frye NCFCC. US – PROPER UTILIZATION OF EXISTING RESOURCES

10 Forsyth County Clerk of Superior Court - Susan S. Frye NCFCC. US – PROPER UTILIZATION OF EXISTING RESOURCES

11 Forsyth County Clerk of Superior Court - Susan S. Frye NCFCC. US – PROPER UTILIZATION OF EXISTING RESOURCES

12 Forsyth County Clerk of Superior Court - Susan S. Frye NCFCC. US – PROPER UTILIZATION OF EXISTING RESOURCES

13 Forsyth County Clerk of Superior Court - Susan S. Frye NCFCC. US – PROPER UTILIZATION OF EXISTING RESOURCES

14 Forsyth County Clerk of Superior Court - Susan S. Frye E-shuck / E-citations Statewide Potential Staffing Implications of Paperless Citation Processing Minutes per shuck 2.25 Annualized Citations 1,490,200 Minutes Managing Shucks 3,352,950 Estimates Clerks Year Value Minutes 85,426 Estimates Full Time Clerk Equivalents NCFCC. US – PROPER UTILIZATION OF EXISTING RESOURCES

15 Forsyth County Clerk of Superior Court - Susan S. Frye Bookkeeping NCFCC. US – PROPER UTILIZATION OF EXISTING RESOURCES 64 binders, 53,500 pages, $ gigabyte thumb drive, with room for another 79, pages, $22.15

16 Forsyth County Clerk of Superior Court - Susan S. Frye NCFCC. US – PROPER UTILIZATION OF EXISTING RESOURCES

17 North Carolina Forsyth County Courts Mary Szawara - Chief Assistant to the Clerk , Bert Barber - Assistant Clerk – Director of Process Improvement , Forsyth County Clerk of Superior Court - Susan S. Frye FORSYTH COUNTY CLERK OF SUPERIOR COURT MAXIMIZE PRODUCTIVITY THROUGH PROPER UTILIZATION OF EXISTING RESOURCES MAXIMIZE PRODUCTIVITY THROUGH PROPER UTILIZATION OF EXISTING RESOURCES


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