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COMPUTERS. Adware Adware is advertising-supported software. It is any computer program or software package in which advertisements or other marketing.

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Presentation on theme: "COMPUTERS. Adware Adware is advertising-supported software. It is any computer program or software package in which advertisements or other marketing."— Presentation transcript:

1 COMPUTERS

2 Adware Adware is advertising-supported software. It is any computer program or software package in which advertisements or other marketing material are included with or automatically loaded by the software and displayed or played back after installation or in which information about the computer or its users activities is uploaded automatically when the user has not requested it. These applications often present banner ads in pop-up windows or through a bar that appears on a computer screensoftware advertisementspop-upcomputer

3 Spyware Spyware is a broad category of malicious software intended to intercept or take partial control of a computer's operation without the user's informed consent. While the term taken literally suggests software that surreptitiously monitors the user, it has come to refer more broadly to software that subverts the computer's operation for the benefit of a third partymalicious softwarecomputerinformed consent

4 Virus a virus is a self-replicating program that spreads by inserting copies of itself into other executable code or documents. A computer virus behaves in a way similar to a biological virus, which spreads by inserting itself into living cells. Viruses are one of the several types of malware or malicious software. In common parlance, the term virus is often extended to refer to computer worms and other sorts of malware.programbiological virusmalwarecomputer worms

5 Sonicwall Comprehensive Gateway Security Suite $550 individually $195 (1 year) ONLY $16.25 / Month  Gateway Antivirus / Anti-Spyware / Intrusion Prevention $145  Content Filtering: Standard Edition $195  ViewPoint $95  Dynamic Support 8x5 $115 1-SSC-5845 Comprehensive Gateway Security Suite TZ 170 Series 10/25 1 Year USD SSC-6813 Comprehensive Gateway Security Suite TZ 170 Series 10/25 Node (2 Yrs) 15% Savings per Year USD SSC-6814 Comprehensive Gateway Security Suite TZ 170 Series 10/25 Node (3 Yrs) 20% Savings per Year USD SONICWALL DEMO

6 Sonicwall Enforced Client Antivirus 10 USER 01-SSC-3420 Client/Server Anti-Virus Suite 10 User License 1 Year USD $397 / 10 = $39.70 / PC 01-SSC-6981 Client/Server Anti-Virus Suite 10 User Lic 2 Yrs 15% Savings per Year USD = $33.75 / PC / YEAR 25 USER 01-SSC-3421 Client/Server Anti-Virus Suite 25 User License 1 Year USD $980 / 25 = $39.20 / PC 01-SSC-6982 Client/Server Anti-Virus Suite 25 User Lic 2 Yrs 15% Savings per Year USD = $31.44 / PC / YEAR

7 Other Suggested (not endorsements or requirements): Adaware: Spybot Search and Destroy: AVG Antivirus:

8 TROUBLESHOOTING

9 ***Troubleshooting Technique*** ***Break down the problem*** ***into smaller components*** Troubleshoot the components

10 NETWORKING

11 Typical (ideal) Store Layout

12 TCP/IP Network Info IP ***COMPUTER Subnet Mask ***NETWORK Default Gateway ***ROUTER DNS Server ***INTERNET NAME

13 Troubleshooting Tools IPCONFIG PING TRACERT

14 IPCONFIG /ALL

15 PING Yourself (IP) Gateway DNS Internet address

16 PING -t

17 TRACERT

18 PRINTERS

19 PRINTER COMPONENTS NETWORK  CABLE / EQUIP  IP  HOSTS  AIX QUEUE  PICK  PICK COLDSTART  LINUX QUEUE SERIAL  CABLE / EQUIP RAN / PORTSERVER  PICK COLDSTART

20 HOSTS FILE (AIX)

21 MENU PATH - 25

22 NETWORK vs. SERIAL

23 WHERE IS THE PROBLEM? RAN/PORTSERVER/CHASE NETWORK AIX PICK LINUX TROUBLESHOOTING FLOWCHART

24 PORTSERVER login: root / password: dbps command: who

25 PORTSERVER IF YOU DON’T SEE MULTIPLE TTY, THEN AIX SYSTEM PROCESSES NEED TO BE RESET

26 CHECK NETWORK Can you ping the printer?

27 CHECK AIX / PICK TCL / AIX COMMANDS TCL listptr listpeqs shp-status sp-kill d# ct md user-coldstart sp-assign block-print AIX lpstat enable disable cancel Lp AIX COMMAND AT TCL PROMPT BY ADDING “!” IE: !cancel

28 TCL

29 listptr

30 listpeqs f#

31 shp-status

32 sp-kill d#

33 ct md user-coldstart

34 sp-assign f# / block-print X (p

35 AIX

36 lpstat / enable / disable

37 cancel (AIX queue)

38 lp –d (AIX queue) /etc/hosts

39 BARCODE LABEL PRINTER COMPONENTS Generic driver (AGFA Accuset 1000) Line (old software) or Page mode (new software) Accuterm default printer Default label printer to “R” or printer number

40 SIGNATURE CAPTURE

41 SIGNATURE CAPTURE COMPONENTS PICK / AIX / LINUX BACKEND  Menu Paths 35.12, 35.13, 35.14, etc. MAPPED NETWORK DRIVE  i: PC APPLICATION  POS

42

43

44 PC INSTALL (NEW) Map network drive Uninstall.net 2.0 Install POS software Open Settings screen Wait for.Net 2.0 to load/reload Enter settings Start POS program INSTALLATION VIDEO

45 PC INSTALL (OLD) Map network drive Install POS software Open settings by double clicking Johnstone logo Enter settings Start / Restart / Reboot POS or computer INSTALLATION VIDEO

46 MOST COMMON SIGCAP PROBLEMS (old) 1) Problem: Signature not on invoice: Solution: HIT ENTER TOO QUICKLY Wait until the signature capture application disappears from the screen or taskbar before hitting ENTER 2) Problem: Get stuck with error telling you R for retry Solution: I: drive not mapped, settings incorrect, or see #1 above 3) Problem: Error saying contact technical support Solution: I drive not mapped 4) Adobe Acrobat or misc programs in Startup

47 MOST COMMON SIGCAP PROBLEMS (new) 1) Problem: Retry loop Solution: Hit enter in Accuterm instead of on Credit Card Application Click mouse on Credit Card Application to bring it to the foreground or use mouse to click to approve signature Adobe Acrobat or misc programs in Startup

48 TROUBLES? Ping Yourself (IP) Ping Gateway Ping Signature Server (typically XX.22) Ping DNS Ping Internet address i: drive mapped? Signature Capture program running (mouse over taskbar)

49 HANDHELDS

50 HANDHELD COMPONENTS Wireless Network Microsoft Activesync (ONLY version 3.7) Signature Capture Wavelink Avalanche Enabler Wavelink Avalanche Console

51 Wireless Network CONFIGURE THROUGH “ENABLER” (see install “enabler” movie)(see install “enabler” movie) “standard” SSID: johnstone WEP: main store’s phone #, 26 characters Click Wireless Icon Do you have signal?

52 Wireless Network Do you have an IP address? Can you ping the RS6000

53 HANDHELD INSTALL Remember to make sure that beam receiving is disabled in Settings -> Connections -> Beam Install and verify Activesync While connected install Avalanche Enabler  Run Enabler  Click on the Config and setup network info  Install Application and Config 3) Disable COM 1 in Activesync 4) Install Wavelink Console using default settings 5) In the Avalanche Console program, click the Green Agent button 6) Goto: Tools -> Software Licensing -> Activate -> Demo 7) Goto: File -> Backup/Restore Agent -> Restore from an agent backup Go to the directory of the.ABK file and load these settings 8) Goto: Software Collections and Enable/Disable Applicable Unit 9) On the handheld, start Avalanche…It will say “Updating Software” This will load the TelnetCE program and indicate complete when done 10) Goto: Start -> Avalanche, from there execute the TelnetCE program 11) Goto: Term _-> Authorization Input the authorization info given from the ed registration (store should supply this info) 12) Goto: Term _> Configure (password is “js”) 13) Pick the profile and select edit, input the server and port info then select “config” in “autologin”…prompt: please: user: s3 VIDEO: Activesync / registry change Enabler Sigcap Console Pt 1Console Pt 1, Pt 2Pt 2

54 TELNET CE AUTHORIZATION Start – Programs Avalanche

55 TELNET CE AUTHORIZATION Press/Hold Telnet CE Execute

56 TELNET CE AUTHORIZATION Telnet CE Options – Configure - Authorization

57 TELNET CE AUTHORIZATION Password: js Enter Telnet CE license info

58 TELNET CE CONFIGURE Start – Programs Avalanche

59 TELNET CE CONFIGURE Press/Hold Telnet CE Execute

60 TELNET CE CONFIGURE Telnet CE Options – Configure – Host Profile

61 TELNET CE CONFIGURE Password: js Highlight Profile – Edit

62 TELNET CE CONFIGURE Enter Port info Config

63 TELNET CE CONFIGURE Autologin Tab Telnet Tab

64 TELNET CE CONFIGURE Back to Profile Save!

65 COMMON TROUBLES SIGCAP ERROR WHEN TRYING TO SCAN check beam settings (Start – Settings – Connections – Beam – UNCHECK) ERROR WHEN SAVING SIGNATURE Are the Business, Personal, and Templates folders on the handheld and server? (Start – Settings – File Explorer) Asking for new partnership? WIRELESS On the network? Ping RS6K (typically XX.20)

66 FUTURE TECH?

67 NAS BACKUP / FILE SHARE network backup file share off site capable

68 WEB BASED LINUX ACCESS admin hylafax add printers (Linux Invoice)

69 WHAT DO YOU WANT?


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