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CLASSIFICATION UNCLASSIFIED – Approved For Public Release From 0-100 in 16 weeks: How to revolutionise a library with secure hosted authentication and.

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Presentation on theme: "CLASSIFICATION UNCLASSIFIED – Approved For Public Release From 0-100 in 16 weeks: How to revolutionise a library with secure hosted authentication and."— Presentation transcript:

1 CLASSIFICATION UNCLASSIFIED – Approved For Public Release From 0-100 in 16 weeks: How to revolutionise a library with secure hosted authentication and discovery The case of DSTO Research Library Jane Angel Electronic Resources Manager, Science Knowledge Services Defence Science and Technology Organisation UNCLASSIFIED

2 DSTO  Defence Science and Technology Organisation is the Australian Government’s lead agency dedicated to providing science and technology in support of the country’s defence and security requirements  Defence Science and Technology Organisation Research Library enables research for 2500 researchers, scientists and support staff in 8 locations nationwide

3 The Shared IP range Disabling of discrete DSTO IP range in June 2012 resulting in significant challenges for online information services  DSTO no longer recognised by global publishers  Potential for unauthorised access to DLS subscriptions  Redundancy of federated search tool and link resolver  Progression to discovery tools thwarted  Loss of usage statistics

4 Workarounds  Remedy infringement on DLS subscribed resources  Negotiating, obtaining and ensuring continuity of access via user names and passwords to copious databases, e-journals and eBooks  Facilitating or mediating searches  Interlibrary loans required for content paid in full

5 The Solution  To resolve authentication to library resources by providing a single sign on technology to ensure discovered resources are accessible  To combine ease of access with a world class discovery layer with DSTO subscribed resources available via a unified index ubiquitously 24/7

6 Objectives  Reposition DSTORL at centre of research process  Restore client confidence  Address and increase ROI  Elevate DSTORL on par with premier research and academic institutions globally

7 Project Team  Project Team convened representing four operational areas of DSTORL  Electronic Resources Manager  Library Systems Manager  Technical Services Manager  Information Services Manager Brief to launch services across DSTO by end of financial year meant scope must be realistic and manageable

8  Removal of individual log in and passwords consolidating access into one user name and password for all resources  A complete solution with resources available onsite, remotely or by mobile device  A highly customisable service tailored to comply with DSTO’s requirement for security and privacy  Significant assistance with set up and maintenance with Australian based support  Capacity to ensure improved compliance with e-resources license management

9 OpenAthens offers a straightforward self registration process with authentication available from numerous starting points:  Individual databases, eJournals or eBooks  Publisher platforms  Links in Google Scholar  Web Scale Discovery Layer

10  Compatibility with existing infrastructure  Sophisticated functionality and scholarly focus  Rigorous security controls and policies  Powerful way of library going to client  Quality staff selected e-resources and cutting edge technology combine to empower clients  Content easily exposed and utilised EBSCO Discovery Service

11 Phase One: Registration Forms and Links

12 Rebadging EDS  Name chosen to reflect EBSCO Discovery Service’s ability to retrieve quality content that illuminates research  Positioning statement devised to reinforce purpose

13 Phase Two: Technical Implementation  Outsourcing to EBSCO Implementation Specialists  Collaborating with DSTO Graphic Designers and web Experts  Testing of OpenAthens (MD) and SearchLight across networks and browsers

14 Marketing  Coordinated marketing approach  Promotion of Roadshow across five national DSTO sites  Customised invitations and signature block banners  Training videos, online guidance FAQs developed for Library Web page


16 Launch  16 June 2014 OpenAthens and SearchLight launched  245 clients attended roadshows with 25% of scientific community registered by end of week  No requests for help received in first week  50 000 searches performed in SearchLight

17 Post Launch  Troubleshooting  Unexpected Benefits  Moving to close the project  Ensuring functionality of all e-resources  Decommissioning redundant log in and passwords  Developing risk and disaster management plans  Report writing and tracking strategic objectives  Establishing take on work amongst staff

18 SearchLight Innovation Team  Staff to represent key business areas of Technical and Information Services and ERM  Analyse and make decisions regarding suggestions for improvement  Assume responsibility for supplier relationship management and publisher content  Effect changes to presence and appearance  Expert in administration of services and attendant infrastructure

19 Promotion

20 Analysis of Services Survey conducted November 2014 seeking to measure:  Usability satisfaction  Success of marketing techniques and training tools  Perceived trends resulting from increased discoverability

21 Survey Results: OpenAthens Ease of Registration

22 Survey Results: OpenAthens Authentication Point

23 Survey Results: SearchLight Ease of Use

24 Survey Results: SearchLight Reason for Use

25 Lessons Learned  Client education needs to be continually reinforced  Marketing successes can be applied to other business areas of library  Interlibrary loan proposal is changing  Clients enthusiastic about new offerings: “ This service is fantastic. I did a literature search this week using SearchLight and OpenAthens. Over three days I was able to pretty much complete my literature search. I very easily pinpointed key researchers and papers. To get to this point would have taken me weeks or months in the past”

26 Conclusion  Objectives of project met with SSO Technology ensuring accessibility of resources via a single gateway  Quality staff selected resources and sophisticated technology have combined to empower library clients with research capability 24/7 ubiquitously  DSTORL positioned favourably for the future

27 Acknowledgments  Project Team members, Matthew Brightwell, Julie Davis & Sue Masey  Library Staff of DSTORL for contributions to developments, marketing & training  Minh Dang for graphic design and web expertise  Mandy Furlan and Philip Keane for editorial advice  EBSCO staff, in particular, Belinda Kennedy and Alvet Miranda

28 Questions? Jane Angel

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