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C&C Empathy Training Ltd CAROLYN CLEVELAND & VANESSA CARTER THE LEED PROGRAMME©

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Presentation on theme: "C&C Empathy Training Ltd CAROLYN CLEVELAND & VANESSA CARTER THE LEED PROGRAMME©"— Presentation transcript:

1 C&C Empathy Training Ltd CAROLYN CLEVELAND & VANESSA CARTER THE LEED PROGRAMME©

2 ‘ Our emotions, they say, guide us into facing predicaments and tasks too important to leave to intellect alone’ Daniel Goleman Emotional intelligence C&C Empathy Training Ltd

3 Every action starts with an emotion. But what emotion? Sadness Fear Anger Love Happiness

4 Complete debilitation ‘Weather the storm’ - The illness The Abnormal Reality Couldn’t talk Couldn’t eat Couldn’t sit upCouldn’t drink Couldn’t walk

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7 156 hours of constant pain ……………..No concern Blinded for 3 days ……..………No Concern Throat was so sore ….…….……No Concern she can’t communicate, she is too ill FITCARDIAC ARREST MULTI ORGAN FAILUREDIC BACTERIAL TOXIC SHOCK SYNDROME

8 3 days before her collapse and admission to ITU Platelets fell from 199 to 50 with her liver failing and a high white blood count. “Getting better” Haematologist advised further investigations, concerned at her results “Feeling better” Potassium was 6.9 and platelets now at 25 “Looking better” The inquest concluded death by natural causes. Were missed Ignored Carelessly tossed aside

9 Why should medical teams listen to them? They can be a font of knowledge They have more time Often already an existing level of trust and rapport

10 They have an investment…. It is Their Their Life Their Mum Their Partner Their Dad Their neighbourTheir Son Their Husband Their Daughter Their Friend Their WifeTheir Sibling

11 Clinical Staff Service User Service User Clinical Staff OR Share Knowledge

12 Conscious & Unconscious Processes and emotions Past Experience Present Situations Emotions Concern Worry Fear Future Beliefs

13 fear noun 1. an unpleasant emotion caused by the threat of danger, pain, or harm (Physical, emotional or Psychological)

14 FEAR = SELF PROTECTION We all do this You do I do It’s normal Don’t FEAR it…….Understand it.

15 Clinical knowledge Patient knowledge = Patient safety Ask - Am I getting all the pieces of the puzzle? Listen Engage Understand Empathise

16 Thank you very much for listening ‘Every addition to true knowledge is an addition to human power’ Horace Mann


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