Presentation on theme: "The IT System That Couldn’t Deliver"— Presentation transcript:
1 The IT System That Couldn’t Deliver Who is responsible for assuring information technology success at Lexox?
2 The IT System That Couldn’t Deliver Action Plan: Short TermGet the data in the system immediatelyTrain field reps immediately
3 The IT System That Couldn’t Deliver Action Plan: Long TermBennet: Vision can’t be delegated; create and share vision with managers and employees – tie IT decisions to the business’s vision and mission;Business Managers: Made accountable for delivering business results;Sullivan: Speed up delivery of systems that directly affect revenue and competitive position;
4 The IT System That Couldn’t Deliver Action Plan: Long TermSullivan: Share a weekly post-deployment assimilation map – track the spread of new behaviors the IT is meant to instill – identify high-, low-, and no-risk business units;Business Managers: Compete for IT capital – funding goes to projects that are tied to the business strategy and will generate the highest payback;Sullivan: Benchmark against best-in-breed distribution systems;
5 Six IT Decisions Your IT People Shouldn’t Make How much should we spend on IT?Which business processes should receive our IT dollars?Which IT capabilities need to be company-wide?How good do our IT services really need to be?What security and privacy risks will we accept?Whom do we blame if an IT initiative fails?