3 General InformationCtrip Extranet (e-booking system) has been designed and created by Ctrip. It is capable to use for receptionist, business center, reservation and sales department. Extranet supports 4 languages: Chinese, English, Japanese an Korean. User in mainland China is able to access extranet on cell phone.Extranet functionality: Booking Process, Room Rate Update, Inventory Update, Guests Reviews, Commission, Hotel InformationOther Tool: Cooperation Situation, Note, Statistic, User Setting.Extranet address: ebooking.ctrip.com（Or ebooking2.ctrip.com）IP： or
4 Extranet Characteristic EasyConvenienceReal TimeBenefits1、Free to use, Easy to log in thru web2、Auto notice once new booking coming, reminder either Sound or Note1、Process booking in Extranet to speed up booking procedure2、Update room rate and room availability on real time1、Less Financial Costs2、Less Labor Costs3、More effectiveness
6 Extranet Functionality INVENTORYCOMMENTSBOOKINGRATEUpdate rate on real timeEasily go thru reviews from Ctrip membersClick accept or refuse to process bookingsUpdate inventory on real time
7 Extranet Functionality COOPERATIONCOMMISSIONHOTEL INFOAUDITHotelier is able to view latest statistics of room nights, average room rate and other data thru extranetHotelier is able to update hotel information and upload any event informationHotelier is able to check if guests no show thru extranetHotelier is able to check commission of each booking thru extranet
8 Unable to log in Ctrip extranet Q & A1Unable to log in Ctrip extranetRequire logging in again when click any functionality after logging in.23Lost Log-in ID
9 Unable to log in Ctrip extranet Q1、Unable to log in Ctrip extranetA：Address of Ctrip extranet is: ebooking.ctrip.com or ebooking2.ctrip.com, there is no ‘www’ in front of the link.Q2、Unable to log in as well even through favorites linksA：Delete the extranet address in the favorites, and key in ebooking.ctrip.com directly which is supposed to be working.Steps of Delete: click favorites- click organize favorites- choose web address- click delete
10 Require logging in again when click any functionality after logging in. Q1: Require logging in again when click any functionality after logging in.A: This is due to the limitation of authority in your internet browser, please add our extranet IP address into approved list.Steps: Click the “Tools” －>Internet options－>Content－>Enable－>Input the IP address in approved Sites－>Always－>OKPlease contact your IT team if it isn’t working at all.
11 Lost Log-in ID Q1、Group Code、Hotel Code、Forget your Password A：Contact Ctrip for Help Land Line: ext 、761151、 or ：ebooking＠ctrip.com Q2、Forget your PasswordA：Input either group code or hotel code, Key in user name, verify code and click ‘forget your password, an or text will be sent you later. Please contact Ctrip if you have not receive any or text since you click ‘forget your password’.