Presentation on theme: "Know your facts Double and triple check them The sky probably isn’t falling “The sky is falling!! The sky is falling”"— Presentation transcript:
Know your facts Double and triple check them The sky probably isn’t falling “The sky is falling!! The sky is falling”
Labels contain much of the information needed to begin to understand the products being used Much more on labels during this training
Labeling includes MSDSs & other technical data sheets Very useful in understanding the products and their potential behavior
Lots and lots of other supporting material And, Much of it on your District’s bookshelves
Always check your assumptions!!
Always remember When I ASSUME I generally make an ASS of U and ME
“Safe” vs. “Low Risk”
Many people question the safety of foraged items How can you tell them anything about these items? Three primary ways --
Know what you are using Maintain a current chemical inventory
Maintain records of what you are doing and what is going on in your pesticide program, and
Carefully maintain official project records on FS as required by the FSH
Carefully kept records allow you to honestly answer questions without relying on, sometimes selective, memory
True Story Time The Forest Service was accused of “POISONING” a farmer’s tomato crop We had treated in the area Project , however, showed a slight wind away from the tomatoes and a relatively cool day (Mid ’70s)
True Story Time (Cont.) The site the F.S. had treated was downhill from the farm, so there was no chance for subsurface flow or runoff On further questioning it was learned that the farmer’s son had recently edged the driveway – using a highly volatile herbicide The point: good records forced both the F.S. and the farmer to look beyond the obvious
Be sure to have the proper tools for the job at hand Tree removal – the hard way
Appropriate Tools of Communication Accurate information and Appropriate language
Be sure to bring the whole tool Or at least enough of it to make it effective
Be sure that you know how to use the tools you have
Remember that tools (and words) often have more than one use
Other Uses Try to avoid mis-communicating Figure out what words or gestures may cause miscommunication Preplan to avoid communication problems
Let communication find its own working level
“?Habla Espanol?” Be sure you are talking the appropriate language
Avoid Jargon !!
Jargon Sometimes it is clear
Jargon Often it is very misleading
Jargon But sometimes it gives unexpected precision
Language Alert Be careful of language vs meaning train wrecks Watch out for the times when the obvious isn’t correct
We all know that billions are bigger than millions -- BUT One part per billion is smaller than one part per million (1,000 times smaller) And, one billionth is smaller than one millionth Language Alert (Cont.)
Avoid “Factor Loaded” words, if at all possible
“POISON” has a very specific meaning when applied to pesticides (LD 50 <50 mg/kg)
“POISON” Is a regulatory word with a specific toxicological meaning Virtually none of the pesticides currently in use in R-8 fit the definition The word itself is misleading and inflammatory when used inappropriately
Current signs have eliminated the word “POISON” and are still 100% accurate
The pesticide ‘Umbrella’
The use of ‘BIODEGRADABLE’ here better communicates our message than did our previous sign which didn’t include the word
Often there is more than one accurate description of an action
Miscommunication Source Requiring our interpretation of an action Failure to recognize a differing interpretation of that action
Where can we effectively communicate with the public?
WHERE AND WHO Often the most effective places for communication are the places where you normally meet people - the country store, the grocery, your church,... this means that technicians and temporaries are often doing the talking – keep them up to speed on projects
Timing and circumstances are critical to the outcome Bomb squad – (im)practical joker
Timing can be positive, negative or even neutral
Having reasonable control of the site can have a positive effect on the outcome
Always try to know your audience
Avoid stupid mistakes whenever possible Check and recheck your assumptions Economy Computer Repair Service
As a F.S. employee you don’t have the “No brains – No service” option
Don’t prejudice yourself based on labels There are almost always surprises Fastest horse in town Nuclear scientist Town miser
Many of the people you deal with will be self-taught
Self-taught This often means that a formal structure – an overarching order – may be lacking in the comments made Be extremely careful not to mistake this for a lack of knowledge
Good communication requires that sufficient accurate information be given
Accurate and Sufficient Most recognize the need for accurate information but There must also be enough information given In the previous slide “experimenting” simply is not enough information
Be honest about negative information Attempting to conceal it builds problems for later
Be sure that you are selling the right product But it’s a great peg
Remember that many things which are good for us are unappealing
Don’t promulgate or patronize
Don’t promise things that you can’t deliver “I WANT A SPRAY THAT KILLS EVERYTHING BUT ISN’T DANGEROUS.”
You generally won’t be allowed to have it more than one way
Have a feedback loop to insure that an accurate message is received
Feedback - again
Nonverbal clues are important – but use them cautiously Love or indigestion?
The one you don’t ask! There is only one stupid question
As in many other things Perspective is everything Greys Same or Different?
To reemphasize the previous slide Perspective is everything in communication Boy! Is this a great view!
Different people, different dreams
Realize that some deliberate self-delusion exists in the real world ME!
Deliberate misuse of words (or pumpkins) can yield humor
Word Misuse But, be cautious of the use of humor in a serious context – it can create problems including miscommunication confusion as to meaning confusion as to seriousness of the subject matter
Always check the source of the information – there may be a hidden (or not so hidden) agenda at work Look at all that gold!
To reemphasize - remember that information received may be the result of a deliberate agenda 10 Heavily Timbered Forest Acres
Combating Disinformation The only hope is a history of prior honesty and credibility And even that is not enough if someone is seriously trying to poison communications
Plan for and try to avoid predictable potential negative consequences
Think before acting When attempting to communicate – think before speaking
Try to think things all of the way through before starting
Be careful of new and glitzy tools They may work too well and have unexpected consequences
What You Are Up Against (A graphic example) Understanding MoreLess ControlControl More
W here you want to be Understanding ControlControl Good understanding Reasonable control
W here you find yourself when discussing pesticides in public Understanding ControlControl Poor audience understanding General feeling that you have no control
This Often Leads To: Missed communication Frustration for the audience Confrontation over ideas Bad feelings and a failed meeting
What To Do: Be prepared; know your material Listen carefully Keep your cool Keep the level of discussion appropriate to the audience and, everything else we have said in this talk But, most of all, USE COMMON SENSE!
Some meetings simply go bad and you feel like you are the sacrifice! NEPA EXPLAINED (Human Sacrifices) 8:00 pm
At times it appears to be hopeless Continue trying for a Win-Win resolution (not this Lose-Lose scenario)
Sometimes “sorry” just isn’t good enough
Most important KEEP TRYING! Eventually you are bound to get it right!!