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1 Business education and consulting

2 Mission Our mission is to help our clients improve their businesses or organizations productivity, performance and profitability. Vision Our vision is to become a leading company in the field of practical business education and consulting in the Balkans. To gain insight into your needs, we use modern methodology based on the most advanced business consulting and education models, using practical research-based tools.

3 Consulting We will solve your problems using rich professional experience and case studies of successful local companies. Education As a response to your specific needs, together with your management team, we will work to create and develop training and consulting programs that bring results. "An organization's ability to learn, and translate that learning into action rapidly is the ultimate competitive business advantage.“ -- Jack Welch,

4 Consulting F-Secure d.o.o., Beograd Business strategy consulting, PR activities planning and execution, full advertising campaign in 15 major Serbian magazines, media relations, improvement and evaluation of the complete marketing and sales strategy. Pogodak d.o.o., Beograd Business strategy consulting, PR activities planning and execution, initial advertising campaign, media relations, work on improvement and evaluation of the complete marketing strategy. E-Learning Uzice E-learning system design and implementation Promotion campaign, press conference “Stamenkovic” ‘Lean and Kaizen consulting’

5 We will: 1.Establish your business needs collecting information, based on research. 2.Prepare detailed report of your situation, and advise on development strategy. 3.As a result of the agreed strategy, prepare effective and practical action plan. 4.Help you to implement the prepared action plan participating in its actions. 5.After implementation, prepare detailed project evaluation. consulting Our main goal is to enable your employees to solve current business problems themselves.

6 Education We use active learning model. You learn through lectures, exercises and case studies given to you by managers of successful businesses. JKP “Čistoća” Novi Sad Two day interactive training on employee motivation, organization, team work, procedures, information, communication, time management. NIS-Naftagas Quality management and information security in house seminar Novi Sad Corporative Social Responsibility seminar ISO 26000

7 Education “Office 1 Superstore” Belgrade 1) 'MBO - management by objectives' 2) 'Practical skills of successful retail selling' 3) 'Conflict resolution, managing and solving conflicts' 4) 'Practical skills of clear and convincing presentation' ‘Intermex’ Belgrade Two day interactive training ‘Direct selling skills’ in Belgrade and Novi Sad New information + business case studies + practical exercises = competency Galenika a.d., Beograd In house seminar “How to get and keep the customer?"

8 Education Training is performed using active learning methodology, through business case studies, forms, questionnaires, roll plays, and business simulation games. ‘Innovation and internet business’ Interactive seminar held in Bor Direct Media Innovation and Creativity training Partner Tuzla - Micro credit Management by objectives training

9 Education NGO ‘Nova Vizija’ Sales and internet ATB Sever Subotica Training ‘Info Center Customer Service’ “Retail Customer Service” Training for ‘Filly Farm’ “Project Management” Training for ‘Mantacore’

10 “Managers Association Šabac” Innovation and internet training A2B Express Beograd training ‘Personal selling skills’ Education

11 “Business Start-up Center Kragujevac” Innovation and internet training Mediator Trade Beograd training ‘Personal selling skills’ Education

12 “Crest Home – Novi Sad” ‘Retail selling skills’ Hotel Splendid Bečići ‘Customer service and sales’ Education

13 “SBB” ‘customer service’ Holcim Srbija Popovac ‘Personal selling skills’ Education “FON” ‘Internet innovation’

14 “Public training in Skopje” ‘Selling in times of crises’ VIP mobile - Srbija ‘Debt collection workshop’ Holcim Srbija Kragujevac ‘Inventory management’ Education

15 “Regional Development Agency Banat” ‘Lean and Kaizen workshop’ Education “Inno Group” ‘Customer service’ “Smart Sales Sarajevo” ‘Key account managers’

16 Project PLATO ‘PKS Smederevo Education Huyndai Beograd ‘CRM system’ Info Team Novi Sad Telephone sales

17 “PLATO” PKS Smederevo Lanus Beograd ‘Debt collection’ Education “Telephone sales” DelvelPRO Beograd

18 Microsoft BIH “Sales presentation” Education NLB Banka Novi Sad “Info Center” Microsoft Makedonija “Sales presentation”

19 PTP DIS Krnjevo Train the trainer” Edukacija Građanski Oglasnik Novi Sad ‘Telephone sales’ Mladinska Knjiga Beograd “Telephone sales”

20 Our instructors are active professionals who are working-managing the leading companies in Serbia. You learn practical, modern and applicable business skills and knowledge. education How we teach:

21 1.Establish your educational needs collecting evidence based information. 2.As a result of your needs, propose the appropriate educational program. 3.Gather the team of educators, experts-practitioners in respected fields. 4.Organize needed in-house seminars, training or interactive workshops. 5.After implementation, prepare detailed evaluation of completed education. education We will: "Tell me and I'll forget, Show me and I might remember, Involve me and I'll understand -- Benjamin Franklin

22 NEW – custom built training selling motivation communication negotiations standards teamwork organization procedures presentation innovation e-business customer service Interactive training courses could be custom built according to our clients business needs. Training is performed modularly, with one or more education modules (90 min.) using active learning methodology.

23 VEZA d.o.o., Ljubice Ivošević 23 11136 Beograd Serbia +381 11 23 99 467 Director Miodrag Kostić +381 63 60 80 26

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