Presentation on theme: "Introduction and course organization"— Presentation transcript:
1 Introduction and course organization Course: Quality ManagementMAS ETH MTECFall 2014Dr. Andrew KachChair of Logistics ManagementDepartment of Management, Technology, and EconomicsSwiss Federal Institute of Technology Zurich
2 Content The Chair of Logistics Management at ETH Goals, content, and structure of the courseCourse materialGrading
3 1. The Chair of Logistics Management at ETH We’ll touch some topics of finance in the module. But this is only, because a lot of risk management principles can be shown best on capital markets.
4 Areas of expertise and research MarketsTopicsSupply MarketLogistics MarketProduct Market*StrategyNetworksActorsRelationshipsSuppliersLogisticsServiceProvidersCustomersBehaviorRiskActivities*InnovationPurchasing and Supply ManagementLogistics and Transportation ManagementBusinessMarketing ManagementSupply Chain Management*SustainabilityEntrepreneurship
5 Our team works closely with managers and companies TeachingResearchIndustry projectsDegree programs in management at the ETH (MSc, MAS, MBA SCM)Executive training (various Executive MBA programs)Company-tailored in-house training (seminars and workshops with dedicated topics)Training in cooperation with partners and professional associations (e.g. CSCMP, CAPS Research, BVL, GS1, ÖPWZ, SVME, BME, etc.)Other teaching activities (e.g., "Netzwerkmanagement für logistische Prozesse")Main research fields:Purchasing and supply managementLogistics and transportation managementBusiness marketing managementSupply chain managementResearch approaches:From basic research to mission oriented researchCollaboration with international partnersDuration: From months to yearsPractical projects with companies from various industriesAbility to cover the entire processAnalysis, concepts, implementation, follow-upData collection, data analysis, interviews, workshops, facilitationDuration: From days to months
6 Research activities: Strong ties with international collaborators Chair of Logistics Management ETH Zürich
7 The course team Dr. Andrew Kach Office: WEV F 125 Office hours: by appointment
8 2. Goal, content, and structure of the course We’ll touch some topics of finance in the module. But this is only, because a lot of risk management principles can be shown best on capital markets.
9 General informationECTS credit points for this course: 3 credit pointsPrerequisites: Solid knowledge surrounding general management practicesMAS ETH MTEC (1st/3rd Semester, Elective Course), MSc ETH SCM, Mobility, etc.Quality Management Extended ScheduleSeptember 17 through December 17, 2014Date (2014)ModuleAssigned Cases / Readings(Cases are due/discussed on the day posted)Presentations (Tentative)Sept17Syllabus & IntroductionModule 1/224Module 3Case - Gerber (In-Class)Oct1Module 4Case - Catalan Bar and Grille (In-Class)8Module 5Mgt. Planning Tools / Leadership Theories15Case - Quality in Practice (Assigned)Teams 1, 2, 322Module 6/7Self-Managed Teams (Leadership Exercise)29Module 8Nov5Case - Deere & Company (Assigned)Teams 4, 5, 612Module 9Case - Equipto Inc. (In-Class)19Module 10/11(Measurement Exercise)26Module 12(Reliability Exercise)Dec3Module 13/14(Measurement Exercise Revisited)10Case - Welz Business Machines (Assigned)Teams 7, 8, 9, (10)Final Exam Review Week
10 Course objectivesBroad survey of the topic quality management: From basic quality management theory to implementationEmphasis on:Clear and concise terminologyStructured approachesCurrent researchCases and insights from industryAt the end of the course, you will be able to apply quality management practices and theory in an understandable, reliable, and defendable process.
11 Organization of topics DateModuleTopicPart I: The Quality System1IntroductionModule 1Module 2Introduction to Quality Management: Why should we care?Total Quality in Organizations2Module 3Philosophies and FrameworksPart II: The Management System3Module 4Focusing on Customers4Module 5Leadership and Strategic Planning6Module 6Human Resource PracticesModule 7Process Management7Module 8Performance Measurement & Strategic Information Management9Module 9Building and Sustaining Total Quality OrganizationsPart III: Six Sigma and the Technical System10Module 10Principles of Six SigmaModule 11Statistical Thinking & Applications11Module 12Design for Six Sigma12Module 13Tools for Process ImprovementModule 14Statistical Process Control14ReviewExam Review
12 3. Course materialWe’ll touch some topics of finance in the module. But this is only, because a lot of risk management principles can be shown best on capital markets.
13 All teaching material can be downloaded from our website Downloads:Handouts (Also posted on the course website mentioned below)Assignments (Cases)Additional readings to support the learning processPlease check our course website:All handouts, assignments, and additional readings can be found, free of charge, for download at the course website. Furthermore, module outlines and other materials can be found here.
14 4. GradingWe’ll touch some topics of finance in the module. But this is only, because a lot of risk management principles can be shown best on capital markets.
15 Performance evaluation Course evaluation will be based on:4 or 5 case studies (depending on class size):Individual performance (“Write ups”): Each student submits individual case write-ups (max. 2 pages; Font: Times, 12pt). They have to be turned in prior to the beginning of the class (5:15pm) in hard-copy and will be evaluated.Group performance (“Group case / Project”): A group case is also presented and analyzed by two or three students. The members of the presenting groups do not submit individual write-ups. Their performance is evaluated based on their presentation, discussion, and slides. The slides have to be send by to the instructor prior to the beginning of the class (source files, no pdfs!).Exam (TBA 2015)If not stated otherwise, the lectures, case studies, and guest speaker presentations will be relevant for the exam.Write ups (individual performance)25%Group case (group performance)Exam (semester end, Dec. 18)50%Total100%+ Class participation: Up to 10% extra credit
16 Example of how the case study presentation system works Group 1Group casePresent solutionSubmit slidesIndividual write-upsSubmit write-upsIndividual write-upsSubmit write-upsIndividual write-upsSubmit write-upsGroup 2Group casePresent solutionSubmit slidesIndividual write-upsSubmit write-upsIndividual write-upsSubmit write-upsIndividual write-upsSubmit write-upsGroup 3Individual write-upsSubmit write-upsGroup casePresent solutionSubmit slidesIndividual write-upsSubmit write-upsIndividual write-upsSubmit write-ups.....Group nIndividual write-upsSubmit write-upsIndividual write-upsSubmit write-upsIndividual write-upsSubmit write-upsGroup casePresent solutionSubmit slides