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1 Introduction and course organization Course: Quality Management MAS ETH MTEC Fall 2014 Dr. Andrew Kach Chair of Logistics Management Department of Management,

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Presentation on theme: "1 Introduction and course organization Course: Quality Management MAS ETH MTEC Fall 2014 Dr. Andrew Kach Chair of Logistics Management Department of Management,"— Presentation transcript:

1 1 Introduction and course organization Course: Quality Management MAS ETH MTEC Fall 2014 Dr. Andrew Kach Chair of Logistics Management Department of Management, Technology, and Economics Swiss Federal Institute of Technology Zurich

2 2 Content 1.The Chair of Logistics Management at ETH 2.Goals, content, and structure of the course 3.Course material 4.Grading

3 3 1.The Chair of Logistics Management at ETH

4 4 Entrepreneurship *Strategy Networks Risk Relationships *Innovation Behavior *Sustainability Areas of expertise and research Supply Chain Management Suppliers Logistics Service Providers Logistics Service Providers Customers Purchasing and Supply Management Logistics and Transportation Management Business Marketing Management Business Marketing Management Supply Market Logistics Market Product Market Markets Actors Activities Topics

5 5 Our team works closely with managers and companies Teaching Research Industry projects  Degree programs in management at the ETH (MSc, MAS, MBA SCM)  Executive training (various Executive MBA programs)  Company-tailored in-house training (seminars and workshops with dedicated topics)  Training in cooperation with partners and professional associations (e.g. CSCMP, CAPS Research, BVL, GS1, ÖPWZ, SVME, BME, etc.)  Other teaching activities (e.g., "Netzwerkmanagement für logistische Prozesse")  Main research fields: −Purchasing and supply management −Logistics and transportation management −Business marketing management −Supply chain management  Research approaches: −From basic research to mission oriented research −Collaboration with international partners  Duration: From months to years  Practical projects with companies from various industries  Ability to cover the entire process −Analysis, concepts, implementation, follow-up −Data collection, data analysis, interviews, workshops, facilitation  Duration: From days to months

6 6 Research activities: Strong ties with international collaborators Chair of Logistics Management ETH Zürich

7 7 The course team Dr. Andrew Kach Office:WEV F 125 Office hours:by appointment

8 8 2.Goal, content, and structure of the course

9 9 General information  ECTS credit points for this course: 3 credit points  Prerequisites: Solid knowledge surrounding general management practices  MAS ETH MTEC (1st/3rd Semester, Elective Course), MSc ETH SCM, Mobility, etc. Quality Management Extended Schedule September 17 through December 17, 2014 Date (2014)Module Assigned Cases / Readings (Cases are due/discussed on the day posted)Presentations (Tentative) Sept17Syllabus & Introduction Module 1/2 24Module 3 Case - Gerber (In-Class) Oct1Module 4 Case - Catalan Bar and Grille (In-Class) 8Module 5 Mgt. Planning Tools / Leadership Theories 15 Case - Quality in Practice (Assigned)Teams 1, 2, 3 22Module 6/7 Self-Managed Teams (Leadership Exercise) 29Module 8 Nov5 Case - Deere & Company (Assigned)Teams 4, 5, 6 12Module 9 Case - Equipto Inc. (In-Class) 19Module 10/11 (Measurement Exercise) 26Module 12 (Reliability Exercise) Dec3Module 13/14 (Measurement Exercise Revisited) 10 Case - Welz Business Machines (Assigned)Teams 7, 8, 9, (10) 17Final Exam Review Week

10 10  Broad survey of the topic quality management: From basic quality management theory to implementation  Emphasis on: −Clear and concise terminology −Structured approaches −Current research −Cases and insights from industry  At the end of the course, you will be able to apply quality management practices and theory in an understandable, reliable, and defendable process. Course objectives

11 11 Organization of topics DateModuleTopic Part I: The Quality System Introduction Module 1 Module 2 Introduction to Quality Management: Why should we care? Total Quality in Organizations Module 3Philosophies and Frameworks Part II: The Management System Module 4Focusing on Customers Module 5Leadership and Strategic Planning Module 6Human Resource Practices Module 7Process Management Module 8Performance Measurement & Strategic Information Management Module 9Building and Sustaining Total Quality Organizations Part III: Six Sigma and the Technical System Module 10Principles of Six Sigma Module 11Statistical Thinking & Applications Module 12Design for Six Sigma Module 13Tools for Process Improvement Module 14Statistical Process Control ReviewExam Review

12 12 3.Course material

13 13 All teaching material can be downloaded from our website  Downloads: −Handouts (Also posted on the course website mentioned below) −Assignments (Cases) −Additional readings to support the learning process  Please check our course website: All handouts, assignments, and additional readings can be found, free of charge, for download at the course website. Furthermore, module outlines and other materials can be found here.

14 14 4.Grading

15 15 Performance evaluation Course evaluation will be based on:  4 or 5 case studies (depending on class size): −Individual performance (“Write ups”): Each student submits individual case write-ups (max. 2 pages; Font: Times, 12pt). They have to be turned in prior to the beginning of the class (5:15pm) in hard-copy and will be evaluated. −Group performance (“Group case / Project”): A group case is also presented and analyzed by two or three students. The members of the presenting groups do not submit individual write-ups. Their performance is evaluated based on their presentation, discussion, and slides. The slides have to be send by to the instructor prior to the beginning of the class (source files, no pdfs!).  Exam (TBA 2015) −If not stated otherwise, the lectures, case studies, and guest speaker presentations will be relevant for the exam. Write ups (individual performance)25% Group case (group performance)25% Exam (semester end, Dec. 18)50% Total100% + Class participation: Up to 10% extra credit

16 16 Example of how the case study presentation system works Group 1 Case 1Case 2Case 3Case 4 Group 2 Group 3 Group n Group case  Present solution  Submit slides Individual write-ups  Submit write-ups Individual write-ups  Submit write-ups Individual write-ups  Submit write-ups Group case  Present solution  Submit slides Individual write-ups  Submit write-ups Individual write-ups  Submit write-ups Individual write-ups  Submit write-ups Individual write-ups  Submit write-ups Group case  Present solution  Submit slides Individual write-ups  Submit write-ups Individual write-ups  Submit write-ups Individual write-ups  Submit write-ups Individual write-ups  Submit write-ups Individual write-ups  Submit write-ups Group case  Present solution  Submit slides

17 17 Questions?


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