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 Define what personality is and how it affects work behaviors  Understand the role of values in determining work behaviors  Explain the process of perception.

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Presentation on theme: " Define what personality is and how it affects work behaviors  Understand the role of values in determining work behaviors  Explain the process of perception."— Presentation transcript:

1  Define what personality is and how it affects work behaviors  Understand the role of values in determining work behaviors  Explain the process of perception and how it affects work behaviors  Identify the major work attitudes that affect work behaviors  Define the concept of person- organization fit and how it affects work behaviors  Discuss how behaviors have an impact on organizational performance Chapter 2: Personality, Attitudes, and Work Behaviors Learning Objectives

2 Successful organizations depend upon getting the right mix of individuals in the right positions at the right time Each individual brings the following to the workplace SkillsPersonalityAbility Values

3 What is personality?

4 Goldberg’s Big 5 Personality Traits TraitDescription OpennessCurious, original, intellectual, creative, and open to new ideas. ConscientiousnessOrganized, systematic, punctual, achievement-oriented, and dependable. ExtraversionOutgoing, talkative, sociable, and enjoys being in social situations. AgreeablenessNice, tolerant, sensitive, trusting, kind, and warm. NeuroticismAnxious, irritable, aggressive, temperamental, and moody.

5 Studies show that there is a relationship between being extraverted and effectiveness as a salesperson

6 Self-Efficacy Job Performance

7 Other Personality Dimensions Self-Monitoring Proactive Personality Self-esteem Machiavellianism Locus of control

8 Personality Testing in Employee Selection Companies such as Kronos and Hogan Assessments conduct pre- employment personality tests

9 Myers-Briggs Type Indicator® Myers-Briggs Type Indicator® assessment is the best known and most trusted personality tool available today Key personality components: Extroversion/Introversion (E/I) – Social interaction Sensing/Intuiting (S/I) – Collection of information Thinking/Feeling (T/F) – Evaluation of information Judging/Perceiving (J/P) – Decision making

10 Schwartz’ Value Inventory ValuesDefinition AchievementThe desire for personal success BenevolenceThe desire to protect the well being of people who are close to the person. ConformityBeing motivated by being self disciplined and obedient. Conforming to others. HedonismThe desire for pleasure in life PowerThe desire for control over others, attaining power and prestige. SecurityValuing safety and stability. Self directionThe desire to be free and independent StimulationThe desire for a stimulating and exciting life TraditionAcceptance of social customs and traditional ideas in a society. UniversalismThe desire to protect the well being of all people. Caring about social justice.

11 Perception and Work Behaviors Perception is affected by our values, needs, and emotions

12 What do you see? A cup or two faces? Visual Perception

13 Self enhancement bias Self effacement bias

14 Stereotypes Stereotypes are generalizations based on a group characteristic Self fulfilling prophecy Occurs when an established stereotype causes one to behave in a certain way Selective perception We pay selective attention to parts of the environment while ignoring other parts

15 First Impressions The first impression establishes the mental framework in how another person is viewed and later evidence is either ignored or reinterpreted to coincide with this framework © 2010 Jupiterimages Corporation

16 Work Attitudes What does your attitude communicate? Is there a relationship between your attitudes and your behaviors?

17 Beware! Your attitude is showing! Attitude refers to opinions, beliefs, and feelings about aspects of our environment


19 Factors contributing to job satisfaction and organizational commitment

20 Factors which have a strong influence over work behaviors Work Behavior and Job Performance Job Performance Citizenship Absenteeism Turnover General mental abilities How we are treated at work Health problemsHaving low performance How we are treated at work PersonalityWork/life balance issues Negative work attitudes StressPositive work attitudes Negative work attitudes Stress Positive work attitudes Older employeeYounger employee Personality Younger employee and shorter tenure

21 The Interactionist Perspective: The Role of Fit When people fit into their organization, they tend to be more satisfied with their jobs, more committed to their companies, they are more influential in their company, and they actually remain longer in their company

22 Person organization fit refers to the degree to which a person’s values, personality, goals and other characteristics match those of the organization. Person job fit is the degree to which a person’s skill, knowledge, abilities, and other characteristics match the job demands. Person job fit Person organization fit Best person for the position A good fit is jointly determined by the individual and the situation

23 Organizational Citizenship and Organizational Performance Helping a coworker through a peak work load may be a voluntary action. While outside the scope of job duties, these voluntary behaviors contribute to the effective functioning of an organization

24 Absenteeism costs companies an estimated $74 billion annually Behavior and Organizational Performance

25 Developing Your Personal Skills Research shows that acting positive at work can actually help you become happier over time as emotions can be influenced by actions

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