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Published byMikel Jacobson
Modified about 1 year ago
Jennifer Hrusch Customer & Information Services Manager Columbus Metropolitan Library
It Won’t Download! Resources for Troubleshooting eBooks & eReaders July 17, 2013
It Won’t Download! Common Problems Devices Software Formats Borrowing Limits Publisher Limits What else?
It Won’t Download! Find the Pieces – Solve the Puzzle
It Won’t Download! Device Dilemma -Identify the Device & Its Features -Check Compatibility
It Won’t Download! Software Solutions Kindle OverDrive Media Console (APP) -Portable Device Adobe Digital Editions -Computer Adobe -Get an ID. Authorize.
It Won’t Download! Format Formula Open formats (no DRM)
It Won’t Download! Putting it all Together
It Won’t Download! Back to the Basics Off and On Unplug and Re-plug Fully Charged Wifi ON and Connected Sync Set the Clock
It Won’t Download! A Step Beyond the Basics Uninstall and Reinstall Upgrade software Try the Download again Re-Authorize Adobe Re-Register the Device Factory Reset
It Won’t Download! Troubleshooting Help 6 pages! Just GOOGLE it.
It Won’t Download! Check-out Limit = 10 titles -Bookshelf Borrowing Limit = 21 days -Settings
It Won’t Download! Publisher Limits DRM (Digital Rights Management) 1 license = 1 user USB Only
It Won’t Download! Support and Forums
It Won’t Download! The Next Generation Experience Open in any modern browser eBook stored in the cloud – syncs across devices Bookmark to return to your content instantly Chrome requires a plug-in
It Won’t Download! Questions? Jennifer Hrusch @typealibrarian (office) (mobile)
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