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Jennifer Hrusch Customer & Information Services Manager Columbus Metropolitan Library.

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Presentation on theme: "Jennifer Hrusch Customer & Information Services Manager Columbus Metropolitan Library."— Presentation transcript:

1 Jennifer Hrusch Customer & Information Services Manager Columbus Metropolitan Library

2 It Won’t Download! Resources for Troubleshooting eBooks & eReaders July 17, 2013

3 It Won’t Download! Common Problems Devices Software Formats Borrowing Limits Publisher Limits What else?

4 It Won’t Download! Find the Pieces – Solve the Puzzle

5 It Won’t Download! Device Dilemma -Identify the Device & Its Features -Check Compatibility

6 It Won’t Download! Software Solutions Kindle OverDrive Media Console (APP) -Portable Device Adobe Digital Editions -Computer Adobe -Get an ID. Authorize.

7 It Won’t Download! Format Formula Open formats (no DRM)

8 It Won’t Download! Putting it all Together

9 It Won’t Download! Back to the Basics Off and On Unplug and Re-plug Fully Charged Wifi ON and Connected Sync Set the Clock

10 It Won’t Download! A Step Beyond the Basics Uninstall and Reinstall Upgrade software Try the Download again Re-Authorize Adobe Re-Register the Device Factory Reset

11 It Won’t Download! Troubleshooting Help 6 pages! Just GOOGLE it.

12 It Won’t Download! Check-out Limit = 10 titles -Bookshelf Borrowing Limit = 21 days -Settings

13 It Won’t Download! Publisher Limits DRM (Digital Rights Management) 1 license = 1 user USB Only

14 It Won’t Download! Support and Forums

15 It Won’t Download! The Next Generation Experience Open in any modern browser eBook stored in the cloud – syncs across devices Bookmark to return to your content instantly Chrome requires a plug-in

16 It Won’t Download! Questions? Jennifer Hrusch @typealibrarian (office) (mobile)


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