Assessment-Project Managers Danger of solving the same problems over and over Little documentation to go on Difficult to assimilate new people into the group
Rewards System Number of projects they can move forward Meet marketing’s timeline Speed – time is a critical dimension
Communities of Practice / Communities of Purpose. Project C OPS Project Managers Project B OPS Project Managers Project A OPS Project Managers
Advantages to Approach New rewards consistent with culture Begin building a repository Learn collaborative practices Has support of management Proof of concept of project collaboration tools
KM should not be led from IT Whoever has the passion should lead
Lesson’s Learned Grass roots works Stay aligned with the business goals Champions should self select Sponsors need to stay engaged Time is our biggest hurdle Build buy-in for your pilots across all levels Build partnerships across the organisation There are no cookbook solutions. Evaluate everything you hear against your own culture
Pilots, pilots, pilots! Communities of practice/purpose Call Centre Knowledge Base External sales Expertise locator-our killer application Capture our strategic learning Internal KM conference: publicise the pilots Implement the strategy We still don’t have a home. The Next Episode...
Recommended Reading Working Knowledge -Prusak and Davenport Common Knowledge -Nancy Dixon Dance of Change -Peter Senge If Only We Knew What We Know -O’Dell and Grayson