Presentation on theme: "Georg Romero Library Director Cabrillo College Library April 15, 2010."— Presentation transcript:
Georg Romero Library Director Cabrillo College Library April 15, 2010
Presentation focus is on services ◦ Free-range audience, hard to capture ◦ Challenging Not on classes or workshops ◦ Captive audiences ◦ Easier
In 2005: Almost nothing available on assessing services, plenty on assessing classes Focus was on starting & having SLOs This was all new to most of us
In 2010: A little more information available Timely SLO survey from 2009 (June Turner, Palo Verde)survey Some services covered at some colleges (Cabrillo, Cuyamaca, Los Medanos) A few sessions like this one Focus is now on measurement, & actions taken Not so new to us…
So, how did we begin, in 2005? Challenge: how to attribute specific learning outcomes to transaction services? Assumption: SLOs not intentionally onerous Decision: we will make this useful for us!
Key: campus SLO Coordinator appointedCoordinator Early step: creation of campus “core” competencies competencies Key: decision to measure service operations against the core competencies, rather than requiring individual SLOs ◦ Affected: Library, Student Services, Learning Centers, etc. ◦ Minimized the fear & trepidation
First step: what are our services? ◦ Regular meetings - invited all library staff, not just librarians ◦ Identified all services, both direct & indirect ◦ Correlated each with core competencies ◦ Identified possible assessment methods, if any
Some assessment alternatives identified: ◦ Narrative descriptions ◦ Focus groups ◦ Post-transaction sampling interviews/surveys ◦ User surveys Selected: survey – most actionable for the most services
Having students self-assess on core competencies is legitimate, for what it is More than just a general satisfaction survey:survey ◦ What are students doing? ◦ How long have they been here? ◦ Service trouble-spots Change regularly, focus on current issues, look for patterns
Key: SLO mindset among staff: “what are we teaching our students?” Key: “Institutionalized” process into program planning cycle Regular annual library user surveys Statistics & other data posted on web, so we can find & share them easilyposted Sailed through accreditation, with a commendation!
Looking back – would I change anything? No – the shared voyage of discovery, how we got there, almost more important than where we arrived.
Students do tell us the Library improves their learning!
Strong dissatisfaction with aging laptops (we got new ones) Unhappiness with computer logon requirement (gone after initial semester) Want more computers (working on it) and word processing (have it) Newer students less satisfied/impressed with library (tried a “greeter” program)
Focused Circulation more on teaching & learning, less on punishing Increased Technical Services responsiveness to specific student needs Increased “team” mindset, across the board
Much left to be done: ◦ Useful survey data not yet acted upon ◦ How to maintain SLO mindset in spite of staff changes, time, budget issues ◦ Need to update & submit campus Assessment forms…
- This presentation package - Cabrillo’s library statistics & data web page - Campus Planning & Research, with links to SLOs, Accreditation, etc. - CCL-EXEC survey on library SLOs, by Janine Turner (Palo Verde College)