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Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

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Presentation on theme: "Utilization rate on Automobile One Stop Service Apr. 2010 SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)"— Presentation transcript:

1 Utilization rate on Automobile One Stop Service Apr SAI-Japan Tomohiro Shinozaki SAI - Japan (Board of Audit of Japan)

2 Automobile One Stop System The system allows – Vehicle inspection – Vehicle registration – Storage location certificate – Tax payments Objectives of AOSS – To lighten the burden imposed on car owners – Efficient administrative works – Cost reduction SAI - Japan (Board of Audit of Japan)

3 vehicle inspection & registration (compulsory) insurance tax payment city office prefecture office transport bureau branch police storage location certificate etc. Insurance company Personal seal certification

4 SAI - Japan (Board of Audit of Japan) procedure for owning vehicles

5 SAI - Japan (Board of Audit of Japan) amendment Tax payments

6 SAI - Japan (Board of Audit of Japan) checklist ( applicatio n by owner) What kind of vehicles? ( motorcycle/ light vehicle/car) used/new?

7 Cost For development – 29 million dollars (2.6 billion yen) For administration – 42 million dollars (3.8 billion yen) in 3 years SAI - Japan (Board of Audit of Japan)

8 Actually… SAI - Japan (Board of Audit of Japan) vehicle inspection & registration (compulsory) insurance tax payment city office prefecture office transport bureau branch police storage location certificate etc. insurance company Car dealers/ agents do everything

9 In addition… SAI - Japan (Board of Audit of Japan) vehicle inspection & registration (compulsory) insurance tax payment storage location certificate etc. Install s/w for AOSS install Java Runtime Environment certificate through GPKI and a basic resident registration card (ID card with IC chip) in advance “To lighten the burden”?

10 New IT Reform Strategy (Jan. 2006) The world’s most convenient and efficient e- Government ‘raising the percentage of national and local government paperwork such as applications and form submissions performed online to at least 50 percent by FY 2010’ SAI - Japan (Board of Audit of Japan)

11 Action plan for on-line usage expansion (Sep. 2008) Vehicle registration as a high priority – Utilization rate goal 60% in FY 2023 – The goal was set based on results in FY 2007 SAI - Japan (Board of Audit of Japan)

12 Audit Findings (1) On-line utilization rate that the Ministry calculated was more than 54% (FY2007) SAI-Japan found that the utilization rate was less than 1% SAI - Japan (Board of Audit of Japan)

13 The key of this difference is … SAI - Japan (Board of Audit of Japan)

14 Facts Action plan for on-line usage expansion (Sep. 2008) (conditionally) allows to count paper applications with data file as on-line applications SAI - Japan (Board of Audit of Japan) on-line application “on-line application” On-line?

15 Audit Findings (2) 122 client PCs and laser printers for checking AOSS application were not used 122 printers for printing vehicle inspection sticker were not used … because of low utilization SAI - Japan (Board of Audit of Japan) sticker

16 Audit Findings (3) fee discount is not well informed necessity of 24 hour operation is not clear – only a few applications at midnight – not car dealers’ opening hours inconvenience of AOSS – cannot tell expecting date of registration SAI - Japan (Board of Audit of Japan)

17 Presented opinions To let more people know about AOSS To improve AOSS so as to meet user’s needs To reduce running cost by optimizing hardware set and operating time set To consider cost/benefit in planning AOSS extension or reconsidering its services SAI - Japan (Board of Audit of Japan)

18 (Questions for further discussion) What kind of measurement is appropriate for KPI or KGI? Are measurements such as ‘satisfaction rate’ or ‘happiness index’ possible? Should the government try to prepare other performance measurements to tell achievement of administrative improvement? – for example, ‘average time for an application was XX hour shorten’ SAI - Japan (Board of Audit of Japan)


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