Presentation on theme: "12 Chapter 12 Section 12.1 Consumer Rights and Responsibilities"— Presentation transcript:
112 Chapter 12 Section 12.1 Consumer Rights and Responsibilities Be a Savvy ConsumerChapter 12Section 12.1Consumer Rights and ResponsibilitiesSection 12.2Consumer Safety1
2Section 12.1 Consumer Rights and Responsibilities Consumers have rights and responsibilities.There are sources of information to help you as a consumer.Steps can be taken to resolve consumer problems.2
4Your Role as a ConsumerAs a consumer, you have rights and responsibilities.Your purchases are affected by your family, your peers, the media, society, and your resources.consumerSomeone who buys and uses products or services.
5Rights and Responsibilities Consumers have the rights to safety, to be informed, to choose, to be heard, to redress, to consumer education, and to service.Consumers have the responsibility to use products safely, use information, choose carefully, speak up, seek redress, learn, and reward good service.redressThe right to seek legal remedy when laws are violated.5
6Gathering Information Sources of information about products and services include government agencies, consumer groups, media, advertising, packaging, salespeople, studies, and other consumers.Carefully evaluate all the information you get on products and services.
7Resolving Consumer Problems Resolve problems by making a complaint.If you cannot resolve your problem, you can turn to government agencies or business groups.If unsuccessful, you may want to take legal action.
8Section 12.2 Consumer Safety There are steps to take to protect yourself from identity theft and other forms of fraud.Every consumer must act responsibly.8
10Protect Your PrivacyConsumers are concerned with giving out too much of their personal or financial information.Identity theft is the illegal use of a person’s personal information.identity theftThe illegal use of an individual’s personal information.
11Protect Your PrivacyAvoid identity theft by securing your mail and documents, using secure sites, keeping personal information private, choosing secure passwords, and being safe at ATMs.If your identity has been stolen, contact the three major credit-reporting agencies first.
12Protect Your Privacy Call banks and credit card companies. Follow up with letters.What are some other ways that you can protect your privacy?
13Guard Against Fraud There are many different types of fraud. Telemarketing schemes and Internet fraud are also known as “wire fraud.”fraudDeceitful conduct for personal gain.telemarketing schemesThe act of marketing goods and services by telephone.
14Guard Against FraudChain letters are fraudulent items distributed over or through the mail service.chain lettersA letter or an message that encourages people to send copies of the letter to additional people, often along with money.
15Guard Against FraudA pyramid scheme is based on recruiting more and more participants with only those at the top receiving any money.pyramid schemeA get rich quick plan based on recruiting other participants.
16Guard Against FraudA Ponzi scheme is one in which investors are promised high profits from fake sources.Always look for ways to protect yourself against fraud.Ponzi schemeA type of pyramid scheme that promises investors high profits from fake sources.
17Shop ResponsiblyResponsible shoppers follow rules of returning or exchanging merchandise.Avoid dishonest practices, such as shoplifting, which has serious consequences.Always be considerate and courteous.return policyThe rules for returning or exchanging purchased merchandise.shopliftingThe theft of merchandise from a store.
18Chapter Summary Section 12.1 Consumer Rights and ResponsibilitiesConsumers have an influence on the marketplace.All consumers have rights and responsibilities.One right is collecting information, but you have the responsibility of evaluating that information.
19Chapter Summary Section 12.1 Consumer Rights and ResponsibilitiesBefore making a consumer complaint, determine what you want to achieve, whom you will contact, and how.
20Chapter Summary Section 12.2 Consumer SafetyYou can help protect your privacy and identity by being cautious about giving out personal information.Fraud occurs anytime people deceive consumers into false or useless products or services.
21Chapter Summary Section 12.2 Consumer SafetyBy being courteous and obeying laws, you can help make the marketplace better for all consumers.
22ReviewDo you remember the vocabulary terms from this chapter? Use the following slides to check your knowledge of the definitions.The slides in this section include both English and Spanish terms and definitions.Start
23consumer consumidor Someone who buys and uses products or services. Alguien que compra y usa productos o servicios.Show Definition
24redressreparaciónThe right to seek legal remedy when laws are violated.El derecho de tratar de obtener remedio legal cuando se han violado las leyes.Show Definition
25defensor del consumidor consumer advocatedefensor del consumidorA person or organization who works on behalf of consumers.Una persona u organización que trabaja a favor de los consumidores.Show Definition
26small-claims court tribunal de demandas de menor cuantía Un juzgado en el que un juez resuelve demandas que involucran una cantidad de dinero menos de un cierto límite.A court in which claims under a certain dollar amount are settled by a judge.Show Definition
27colectivamente collectively As a group or together. Como grupo o juntos.Show Definition
28separado de todo vacuum A state of isolation from outside influences. Un estado de aislamiento de influencias externas.Show Definition
29identity theft robo de identidad The illegal use of an individual’s personal information.El uso ilegal de la información personal de otra persona.Show Definition
30fraude fraud Deceitful conduct for personal gain. Conducta engañosa que se realiza para ganar algo a nivel personal.Show Definition
31telemarketing telemárketing The act of marketing goods and services by telephone.El acto de vender artículos y servicios por teléfono.Show Definition
32esquema piramidal pyramid scheme A get rich quick plan based on recruiting other participants.Plan para hacerse rico basado en el reclutamiento de otros participantes.Show Definition
33cadena de cartas chain letter A letter or an message that encourages people to send copies of the letter to additional people, often along with money.Una carta o un mensaje electrónico que incita a las personas a enviar copias de la misma carta a otras personas, frecuentemente con dinero.Show Definition
34Ponzi scheme esquema Ponzi A type of pyramid scheme that promises investors high profits from fake sources.Tipo de pirámide que promete a los inversionistas altas ganancias, pero cuyas fuentes son falsas.Show Definition
35return policy términos de devolución The rules for returning or exchanging purchased merchandise.Las reglas para devolver o cambiar una mercancía comprada.Show Definition
36shoplifting hurtar en una tienda The theft of merchandise from a store.El robo de mercancía de una tienda.Show Definition
37recover recuperar To get back or regain. Recobrar o volver a ganar. Show Definition