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12 Chapter 12 Section 12.1 Consumer Rights and Responsibilities

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1 12 Chapter 12 Section 12.1 Consumer Rights and Responsibilities
Be a Savvy Consumer Chapter 12 Section 12.1 Consumer Rights and Responsibilities Section 12.2 Consumer Safety 1

2 Section 12.1 Consumer Rights and Responsibilities
Consumers have rights and responsibilities. There are sources of information to help you as a consumer. Steps can be taken to resolve consumer problems. 2

3 Content Vocabulary Academic Vocabulary consumer redress
consumer advocate small-claims court collectively vacuum

4 Your Role as a Consumer As a consumer, you have rights and responsibilities. Your purchases are affected by your family, your peers, the media, society, and your resources. consumer Someone who buys and uses products or services.

5 Rights and Responsibilities
Consumers have the rights to safety, to be informed, to choose, to be heard, to redress, to consumer education, and to service. Consumers have the responsibility to use products safely, use information, choose carefully, speak up, seek redress, learn, and reward good service. redress The right to seek legal remedy when laws are violated. 5

6 Gathering Information
Sources of information about products and services include government agencies, consumer groups, media, advertising, packaging, salespeople, studies, and other consumers. Carefully evaluate all the information you get on products and services.

7 Resolving Consumer Problems
Resolve problems by making a complaint. If you cannot resolve your problem, you can turn to government agencies or business groups. If unsuccessful, you may want to take legal action.

8 Section 12.2 Consumer Safety
There are steps to take to protect yourself from identity theft and other forms of fraud. Every consumer must act responsibly. 8

9 Content Vocabulary Academic Vocabulary identity theft fraud
telemarketing pyramid scheme chain letter Ponzi scheme return policy shoplifting recover goods

10 Protect Your Privacy Consumers are concerned with giving out too much of their personal or financial information. Identity theft is the illegal use of a person’s personal information. identity theft The illegal use of an individual’s personal information.

11 Protect Your Privacy Avoid identity theft by securing your mail and documents, using secure sites, keeping personal information private, choosing secure passwords, and being safe at ATMs. If your identity has been stolen, contact the three major credit-reporting agencies first.

12 Protect Your Privacy Call banks and credit card companies.
Follow up with letters. What are some other ways that you can protect your privacy?

13 Guard Against Fraud There are many different types of fraud.
Telemarketing schemes and Internet fraud are also known as “wire fraud.” fraud Deceitful conduct for personal gain. telemarketing schemes The act of marketing goods and services by telephone.

14 Guard Against Fraud Chain letters are fraudulent items distributed over or through the mail service. chain letters A letter or an message that encourages people to send copies of the letter to additional people, often along with money.

15 Guard Against Fraud A pyramid scheme is based on recruiting more and more participants with only those at the top receiving any money. pyramid scheme A get rich quick plan based on recruiting other participants.

16 Guard Against Fraud A Ponzi scheme is one in which investors are promised high profits from fake sources. Always look for ways to protect yourself against fraud. Ponzi scheme A type of pyramid scheme that promises investors high profits from fake sources.

17 Shop Responsibly Responsible shoppers follow rules of returning or exchanging merchandise. Avoid dishonest practices, such as shoplifting, which has serious consequences. Always be considerate and courteous. return policy The rules for returning or exchanging purchased merchandise. shoplifting The theft of merchandise from a store.

18 Chapter Summary Section 12.1
Consumer Rights and Responsibilities Consumers have an influence on the marketplace. All consumers have rights and responsibilities. One right is collecting information, but you have the responsibility of evaluating that information.

19 Chapter Summary Section 12.1
Consumer Rights and Responsibilities Before making a consumer complaint, determine what you want to achieve, whom you will contact, and how.

20 Chapter Summary Section 12.2
Consumer Safety You can help protect your privacy and identity by being cautious about giving out personal information. Fraud occurs anytime people deceive consumers into false or useless products or services.

21 Chapter Summary Section 12.2
Consumer Safety By being courteous and obeying laws, you can help make the marketplace better for all consumers.

22 Review Do you remember the vocabulary terms from this chapter? Use the following slides to check your knowledge of the definitions. The slides in this section include both English and Spanish terms and definitions. Start

23 consumer consumidor Someone who buys and uses products or services.
Alguien que compra y usa productos o servicios. Show Definition

24 redress reparación The right to seek legal remedy when laws are violated. El derecho de tratar de obtener remedio legal cuando se han violado las leyes. Show Definition

25 defensor del consumidor
consumer advocate defensor del consumidor A person or organization who works on behalf of consumers. Una persona u organización que trabaja a favor de los consumidores. Show Definition

26 small-claims court tribunal de demandas de menor cuantía
Un juzgado en el que un juez resuelve demandas que involucran una cantidad de dinero menos de un cierto límite. A court in which claims under a certain dollar amount are settled by a judge. Show Definition

27 colectivamente collectively As a group or together.
Como grupo o juntos. Show Definition

28 separado de todo vacuum A state of isolation from outside influences.
Un estado de aislamiento de influencias externas. Show Definition

29 identity theft robo de identidad
The illegal use of an individual’s personal information. El uso ilegal de la información personal de otra persona. Show Definition

30 fraude fraud Deceitful conduct for personal gain.
Conducta engañosa que se realiza para ganar algo a nivel personal. Show Definition

31 telemarketing telemárketing
The act of marketing goods and services by telephone. El acto de vender artículos y servicios por teléfono. Show Definition

32 esquema piramidal pyramid scheme
A get rich quick plan based on recruiting other participants. Plan para hacerse rico basado en el reclutamiento de otros participantes. Show Definition

33 cadena de cartas chain letter
A letter or an message that encourages people to send copies of the letter to additional people, often along with money. Una carta o un mensaje electrónico que incita a las personas a enviar copias de la misma carta a otras personas, frecuentemente con dinero. Show Definition

34 Ponzi scheme esquema Ponzi
A type of pyramid scheme that promises investors high profits from fake sources. Tipo de pirámide que promete a los inversionistas altas ganancias, pero cuyas fuentes son falsas. Show Definition

35 return policy términos de devolución
The rules for returning or exchanging purchased merchandise. Las reglas para devolver o cambiar una mercancía comprada. Show Definition

36 shoplifting hurtar en una tienda
The theft of merchandise from a store. El robo de mercancía de una tienda. Show Definition

37 recover recuperar To get back or regain. Recobrar o volver a ganar.
Show Definition

38 goods artículos Products Productos Show Definition

39 The Amazing World of Food
End of End Of Chapter 12 Chapter 1 The Amazing World of Food


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