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Modified about 1 year ago
Cambridge Avenue Medical Centre GP Patient Survey 2013
Q1: Are you satisfied with the services offered by the practice?
Q2 – Getting though on the telephone
Q3 – Phone access to doctor or nurse
Q4: Are you aware that practice has a website?
Q5: Do you know you can book appointments on-line?
Q6: Do you know you can request repeat prescriptions on-line?
Q7: When you booked (on-line,phone,other) did you see the doctor
Q8: If yes, did you see the doctor on the :-
Q9: Were you able to see a doctor when you wanted?
Q10: If answer was no, what was the reason for this?
Q11: Please specify
Q12: did you know that you can book a telephone consultation with the gp of your choice?
Q13: have you ever had a telephone consultation?
Q14: If yes, was this helpful
Q15: Overall how helpful do you find the Receptionists?
Q16: How satisfied are you with the opening hours of the surgery?
Q17: are you aware that the surgery provides chronic illness clinics?
Q18: are you aware that the surgery provides minor illness clinics with NP?
Q19: are you aware that the surgery provides Healthcare Assistant clinics?
Q20: are you aware that the surgery provides a Travel Clinic?
Q21: are you aware that the surgery provides a Family Planning Clinic?
Q22: Do you feel that the surgery adequately covers the whole range of services which you require?
Q23: My overall satisfaction with the quality of medical care from the doctors/nurses is
Q24: Missed appointments are a problem for the practice. Can you easily contact the surgery to cancel ?
Q25: Overall how do you rate the cleanliness of the surgery?
Q26: Overall how do you rate, how easy it is to access the building?
Q27: Are you aware that you may park in the Chancel car park if necessary?
Q28: Have you ever spoken to a triage nurse?
Q29: If yes, did you find this helpful?
Q30: Are you male or female?
Q31: Please tell us your age
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