4The Communication Process Using good communication skills can help you avoid misunderstandings.Verbal communication and nonverbal communication may send messages that conflict.communicationThe process of sending and receiving messages between peopleverbal communicationSending messages with words.
5The Communication Process Nonverbal communication is sending messages without words.Communication barriers include misunderstandings, poor listening skills, and language and culture.nonverbal communicationCommunication without words through the use of facial expressions and gestures.5
6The Communication Process Some ways communication challenges are met are through Braille, sign language, and technology.What are some other communication challenges that you face every day?6
7The Messages You SendEffective communication can be learned, practiced, and improved.Body language is a person’s posture, facial expressions, gestures, and way of moving.body languageA person’s posture, facial expressions, gestures, and way of moving.
8The Messages You SendEye contact is direct visual contact with another.“I” messages are statements that allow you to say how you feel and think.eye contactDirect visual contact with another person’s eyes.“I” messagesA statement that allows you to say how you feel and what you think, rather than criticizing someone else.
9The Messages You Send Tone is the way a person says something. A mixed message occurs when your words and body language do not communicate the same thing.toneThe way a message would sound if it were read aloud.mixed messageWhen your words and body language do not communicate the same thing.
10The Messages You SendKnowing the right time and place to communicate can improve communication.
11The Messages You SendIt is most effective way to communicate your ideas and feelings is to be assertive, rather than forcing your point, or allowing others to force theirs.assertiveExpressing your ideas and opinions firmly and with confidence.
12The Messages You Receive Accurately interpreting the messages you receive is as important as the way you send them.
13The Messages You Receive Criticism is spoken or written opinions that point out someone’s shortcomings.Ignore criticism that is inaccurate or hurtful; focus on what is helpful.What are the differences between hurtful criticism and constructive criticism?
14The Messages You Receive Active listening is concentrating on what is being said to understand and remember the message.Feedback occurs when a listener lets a speaker know he or she is trying to understandVocabulary box is not editable as is. Please fix.active listening Concentrating on what is said so you understand and remember it.feedback Occurs when a listener lets a speaker know that he or she is trying to understand the message being delivered.
15The Messages You Receive Do not interject; that is, insert something into a discussion.Instead of interjecting, express your interest, and restate the message in your own words.Vocabulary box is not editable as is. Please fix.interject Insert a comment or gesture into a discussion.
16Section 4.2 Other Forms of Communication Special skills are required to avoid confusion and unclear messages when you are not able to communicate face to face.16
17Content Vocabulary Academic Vocabulary text message clarification fosterconvey
18Phone Calls and Text Messages A text message is a message sent in text form, which appears on a cell phone screen or other electronic device.text messageA short, typed message sent between cellular telephones.
19Phone Calls and Text Messages Use active listening and provide feedback when communicating by texting or phone because you are not face to face with the sender.Other tips include: find a good time and place, do not disturb others, and leave clear messages.How can you ensure you are not disturbing others with your cell phone conversations?
20Communicating in Writing is a large part of written communication today.Good writing and reading skills are important in these forms of communication.When writing, organize your thoughts, use the right tone, keep it simple, and make all your points.
21Communication in Relationships Good relationships depend on good communication.Many arguments can be avoided if you ask for clarification, which makes things clearer.
22Communication in Relationships Communicating effectively increases understanding wherever you work, live, or play.
23Chapter Summary Section 4.1 Communicating with OthersCommunication involves sending and receiving verbal and nonverbal messages.Verbal messages use words, while nonverbal messages are sent without the use of words.“I” messages help you communicate how you feel and what you think without hurting the feelings of other people.
24Chapter Summary Section 4.1 Communicating with OthersBody language, eye contact, and personal appearance all contribute to the messages you send.
25Chapter Summary Section 4.2 Other Forms of CommunicationWhen you are not communicating face-to-face, you cannot depend on body language and facial expressions, so you must really focus on being clear.
26Chapter Summary Section 4.2 Other Forms of CommunicationTelephone etiquette involves choosing an appropriate time and place to call or text and avoiding distractions.When communicating in writing, you need to consider to whom you are writing, the purpose of your message, and the subject of your message.
27ReviewDo you remember the vocabulary terms from this chapter? Use the following slides to check your knowledge of the definitions.The slides in this section include both English and Spanish terms and definitions.Start
28communication comunicación The process of sending and receiving messages between people.El proceso de enviar y recibir mensajes entre personas.Show Definition
29Sending messages with words. Enviar mensajes con palabras. verbal communicationcomunicación verbalSending messages with words.Enviar mensajes con palabras.Show Definition
30accountability responsabilidad The willingness to accept the consequences of your actions and words.Estar dispuesto a aceptar las consecuencias de sus propias acciones o palabras.Show Definition
31Nonverbal communication Comunicación no verbalCommunication without words through the use of facial expressions and gestures.Comunicación palabras a través del uso de expresiones faciales y gestos.Show Definition
32lenguaje corporal body language A person’s posture, facial expressions, gestures, and way of moving.Postura, expresiones faciales, gestos y forma de moverse de una persona.Show Definition
33Eye contact Contacto visual Direct visual contact with another person’s eyes.Contacto visual directo con los ojos de otra persona.Show Definition
34“I” message Mensaje “Yo” A statement that allows you to say how you feel and what you think, rather than criticizing someone else.Una declaración que te permite mostrar cómo te sientes y lo que piensas, en vez de criticar a alguien más.Show Definition
35tone The way a message would sound if it were read aloud. tonoThe way a message would sound if it were read aloud.La forma en que un mensaje puede sonar si se lee en voz alta.Show Definition
36mixed messagemensaje confusoWhen your words and body language do not communicate the same thing.Cuando tus palabras y tu lenguaje corporal no comunican lo mismo.Show Definition
37assertiveexpresarse con confianzaExpressing your ideas and opinions firmly and with confidence.Expresar sus ideas y opiniones con confianza y autoridad.Show Definition
38aggressive agresivo Forceful and pushy. Que usa la fuerza y es prepotente.Show Definition
39passivepasivoA communication style characterized by keeping opinions to oneself and being vulnerable to the influence of others.Estilo de comunicación caracterizado por mantener las opiniones para uno mismo y ser vulnerable a la influencia de otros.Show Definition
40active listeningescuchar activamenteConcentrating on what is said so you understand and remember it.Concentrarse en lo que se dice para entenderio y recordialo.Show Definition
41feedbackretroalimentaciónOccurs when a listener lets a speaker know that he or she is trying to understand the message being delivered.Occurre cuando el que oye deja al que habla saber que él o ella está tratando de entender el mansaje que se está comunicando.Show Definition
42interject Insert a comment or gesture into a discussion. cultivarInsert a comment or gesture into a discussion.Expresar un comentario o gesto en una plática.Show Definition
43text message A short typed message sent between cellular telephones. mensaje de textoA short typed message sent between cellular telephones.Un mensaje corto escrito y enviado entre teléfonos celulares.Show Definition
44clarification To make something clearer with further explanation. cccccTo make something clearer with further explanation.Please provide spanish word/translation as this was not in the book.Show Definition