Presentation on theme: "The Patient Portal Challenge IF YOU BUILD IT – WILL THEY ENGAGE…"— Presentation transcript:
The Patient Portal Challenge IF YOU BUILD IT – WILL THEY ENGAGE…
The ARRA Challenge (EH Version) Implement a portal capable of displaying visit data within 36 hours of discharge Patient Namevisit dates and locationreason for hospitalization Care Team membersProceduresProblem ListMedication List Medication AllergiesVital SignsLab ResultsSummary of Care Care PlanDischarge InstructionsDemographicsSmoking Status Inform >50% of patients on portal enrollment Inspire >5% of patients to view/download/transmit the Summary of Care
Challenges Limited choice of portal vendors Lack of customization and format options No linking between health systems No coordination of health information between portal sites Customer cannot export data to a common repository The only Meaningful Use measure that reports activity of customers Focus on patient-provider relationship Variations in demographics
Demographic Comparison 2013 Skagit County Population118,837 >65 years old18.1% Hispanic/Latino17.6% Bachelor’s or higher23.6% Median Income$56,457 Hospitals3 Hospital beds205 King County Population2,044,449 >65 years old11.9% Hispanic/Latino9.3% Bachelor’s or higher46% Median Income$71,175 Hospitals24 Hospital beds5,230
Engagement Strategies Kiosks for patient self-enrollment ED Waiting Room Cancer Center Rehab Inpatient Enrollment Rounds Guided enrollment and portal tour Video/Screencast “How to” manuals on hospital website Email campaign for discharged patients CBL’s to inform hospital staff
Questions & Suggestions Becky Dawson BSN MBA RN-C IS Project Manager Skagit Valley Hospital email@example.com
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