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The Patient Portal Challenge IF YOU BUILD IT – WILL THEY ENGAGE…

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Presentation on theme: "The Patient Portal Challenge IF YOU BUILD IT – WILL THEY ENGAGE…"— Presentation transcript:

1 The Patient Portal Challenge IF YOU BUILD IT – WILL THEY ENGAGE…

2 The ARRA Challenge (EH Version)  Implement a portal capable of displaying visit data within 36 hours of discharge  Patient Namevisit dates and locationreason for hospitalization  Care Team membersProceduresProblem ListMedication List  Medication AllergiesVital SignsLab ResultsSummary of Care  Care PlanDischarge InstructionsDemographicsSmoking Status  Inform >50% of patients on portal enrollment  Inspire >5% of patients to view/download/transmit the Summary of Care

3 Challenges  Limited choice of portal vendors  Lack of customization and format options  No linking between health systems  No coordination of health information between portal sites  Customer cannot export data to a common repository  The only Meaningful Use measure that reports activity of customers  Focus on patient-provider relationship  Variations in demographics

4 Demographic Comparison 2013 Skagit County  Population118,837  >65 years old18.1%  Hispanic/Latino17.6%  Bachelor’s or higher23.6%  Median Income$56,457  Hospitals3  Hospital beds205 King County  Population2,044,449  >65 years old11.9%  Hispanic/Latino9.3%  Bachelor’s or higher46%  Median Income$71,175  Hospitals24  Hospital beds5,230

5 Engagement Strategies  Kiosks for patient self-enrollment  ED Waiting Room  Cancer Center  Rehab  Inpatient Enrollment Rounds  Guided enrollment and portal tour  Video/Screencast “How to” manuals on hospital website  Email campaign for discharged patients  CBL’s to inform hospital staff

6 Questions & Suggestions Becky Dawson BSN MBA RN-C IS Project Manager Skagit Valley Hospital bdawson@skagitvalleyhospital.org


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