Negative behaviors Say well-meaning but hurtful things, like: It’s nature’s way. You’re young--you’ll have more. Was it a boy or girl? You’ll be pregnant soon and you’ll forget about this baby. You really couldn’t afford another baby now anyways. Lucky you didn’t have time to bond with it. I know someone who had three miscarriages in a row....
Positive behaviors Say and do positive things like... I’m so sorry to hear the loss of your baby. I grieve with you. (hug) Would you like to sit in the office until Angie is ready to talk? Please call anytime you need a friend.
Video #1: Making appointments What amazing acts of influence have you observed? What makes DFI especially likable during the appointment making process?
Video #1: Referral to the RD What are positive ways to “market” RD visits?
referral to the RD What are negative behavior or words?