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That Affects You Too? Casey Capps- Registrar, Martin Methodist College Olivier Charles- Director of Admissions and Recruitment, Auburn University at Montgomery.

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Presentation on theme: "That Affects You Too? Casey Capps- Registrar, Martin Methodist College Olivier Charles- Director of Admissions and Recruitment, Auburn University at Montgomery."— Presentation transcript:

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2 That Affects You Too? Casey Capps- Registrar, Martin Methodist College Olivier Charles- Director of Admissions and Recruitment, Auburn University at Montgomery Casey Capps- Registrar, Martin Methodist College Olivier Charles- Director of Admissions and Recruitment, Auburn University at Montgomery

3 About The Presenters

4 Introduction The ability to effectively communicate with others is one of the most powerful tools for personal and/or professional success. Most people are challenged by the many day-to-day interactions with co-workers, family, and friends. Emotion, communication, and conflict are present in all human interactions and affects each of us in different ways. Everyone manages emotion, communication, and conflict from habit –patterns and styles developed early in life and over time. One of the quickest ways to alienate yourself from other people is to communicate unsuccessfully. 80% of problems in the workplace are communication related. The ability to effectively communicate with others is one of the most powerful tools for personal and/or professional success. Most people are challenged by the many day-to-day interactions with co-workers, family, and friends. Emotion, communication, and conflict are present in all human interactions and affects each of us in different ways. Everyone manages emotion, communication, and conflict from habit –patterns and styles developed early in life and over time. One of the quickest ways to alienate yourself from other people is to communicate unsuccessfully. 80% of problems in the workplace are communication related.

5 Communication in the Workplace

6 Most of us spend the majority of lives communicating with people, shouldn’t we be good at it? Why is communicating at work so different?

7 Situations in Our Offices Casey  Important Dates Regarding Graduation and Pre- Registration  Processes and Academic Forms  Federal Guidelines and Regulations Olivier  Application Deadline  Scholarship Deadlines  Separate School Requirements (nursing, engineering)

8 Why Is Communication Important Across Departments?  Trust  Efficiency  Reduces Conflict  Comradery  CUSTOMER SERVICE

9 #1 Rule: Know Thyself  Assess your current communication level  Get feedback from other offices and students  Find out what is working and what is not  Communication doesn’t just happen; your style is based on your experiences that over time have developed into a pattern of attitudes and actions.  It is a continuous cycle. Your experiences influence your thoughts. Your thoughts, over time, become your attitudes. These attitudes become the blueprint for new experiences, which develop into patterns of behavior.  Assess your current communication level  Get feedback from other offices and students  Find out what is working and what is not  Communication doesn’t just happen; your style is based on your experiences that over time have developed into a pattern of attitudes and actions.  It is a continuous cycle. Your experiences influence your thoughts. Your thoughts, over time, become your attitudes. These attitudes become the blueprint for new experiences, which develop into patterns of behavior.

10 Creating the Right Organizational Structure and Environment HOW?

11 Get Out of the Office o Schedule meetings in other buildings o Walk around and talk to people o Schedule time to build relationships o Go to campus events o Schedule meetings in other buildings o Walk around and talk to people o Schedule time to build relationships o Go to campus events

12 Get to Know the People at Your Institution  Find out which responsibilities each person has in each office  Ask a co-worker to lunch  Use ice-breakers at meetings  Always tie ice breakers to teamwork, office morale, customer service, etc.

13 It’s easier to help a student solve a problem when we are talking to a friend and not a position.

14 Set Boundaries  You need to be seen as credible.  Friendships and professionalism  Make sure you are managing these friendships in a way that shows you are still being fair to others.  Ethics  FERPA  While it is important to build these relationships in order to help a student solve a problem, make sure you are still adhering to FERPA regulations.  Gossip & Office Politics  Getting trapped in gossip or office politics can do the exact opposite of what we are trying to achieve. It can isolate you from your co-workers and create unnecessary friction.  Talk to people directly if something comes up instead of going to your friends.  You need to be seen as credible.  Friendships and professionalism  Make sure you are managing these friendships in a way that shows you are still being fair to others.  Ethics  FERPA  While it is important to build these relationships in order to help a student solve a problem, make sure you are still adhering to FERPA regulations.  Gossip & Office Politics  Getting trapped in gossip or office politics can do the exact opposite of what we are trying to achieve. It can isolate you from your co-workers and create unnecessary friction.  Talk to people directly if something comes up instead of going to your friends.

15 How Do You Communicate Changes Across Your Institutions?  Email  Newsletters  Post Cards  Phone Calls  Meetings  Signs  Social Media What has worked and what hasn’t?

16 Spell it out (Receiver/Sender)

17 Ideas on How to Begin  FAAB Meetings  “Speed Dating” approach  Brown Bag Sessions  Events, Financial Aid and Student Accounts, Scholarships, Admission Requirements  University-Wide Newsletter  Student Services Group(once/month)  Annual Meeting with each College and Athletics  Gallup StrengthsQuest

18 Questions and Comments?

19 Contact Information Casey Capps Registrar Martin Methodist College ccapps@martinmethodist.edu 931-363-9809 Casey Capps Registrar Martin Methodist College ccapps@martinmethodist.edu 931-363-9809 Olivier Charles Director of Admissions & Recruitment Auburn University at Montgomery ocharles@aum.edu 334-244-3668


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