Presentation on theme: "QBQ! Achieving Excellence by Practicing Personal Accountability"— Presentation transcript:
1QBQ! Achieving Excellence by Practicing Personal Accountability This presentation is prepared for those interested in making PERSONAL ACCOUNTABILITY a core organizational value by using the QBQ! training system.Copyright 2009 QBQ, Inc.All rights reserved.
2What is the QBQ! all about? QBQ! is a tool enablingpeople to practicePERSONALACCOUNTABILITY …at work and at home.
3Who is QBQ! for? Everyone. Right now, ask yourself, “Who in our organization does not need personal accountability?”Answer? Nobody.QBQ! is for everyone.
4What does QBQ! do for us?By helping individuals think differently, QBQ! enables organizations to eliminate Blame, Complaining, Victim Thinking, and Procrastination.And how costly are those?Immeasurable.
5Is there a brochure on the QBQ! training system? Yes. Please visit todownload the brochure.On the Home page, click on “QBQ! Training” for the brochure and several other important documents.
6What is the best way to understand the QBQ! training system content? Read the books, QBQ! The Question Behind the Question and Flipping the Switch … Unleashing the Power of Personal Accountability.Then ask: “Do I want to make these ideas a way of life at our organization?” If the answer is YES! then the QBQ! training course is the solution.
7How do I acquire the QBQ! training system? The QBQ! course, a multi-media system, is licensed to your organizations by QBQ, Inc. It is not purchased. Clients pay a tuition/fee for each person trained with the program. Each person then receives the materials described in the brochure. This is the fairest way to price training as one organization may train 12 people and another will train 1,200. Shouldn’t the smaller organization pay less than the larger one? We think so.
8How long is the course?It is designed to be implemented in one full day, two half days, or 4 two-hour sessions over time. It can be shortened by simply limiting the discussion around the DVD material. It is very flexible.However, please note it is in the discussion where the best learning occurs!
9Who would facilitate the QBQ! program? You, the client, must possess emotional ownership for the development of people. Thus, we recommend someone internally facilitates the QBQ! course.If that is not possible, we can supply a highly skilled facilitator to conduct it for you.
10How is the course “taught”? The QBQ! training content is delivered on DVD by author John G. Miller. The course is made up for 4 DVD sessions ranging in length from 17 to 29 minutes.The advantages are:Each person you train hears a consistent message.It is easy to implement.Nobody knows the material like John Miller.You can focus on customizing the sessions.
11But how do we customize the program? There are many myths surroundingthe “customization” of trainingcontent. We believe this:Practical content+the company’s issues/problems=Customization
12What does that formula mean to us? Example: In the core content DVD, John explores the “Circle of Blame.” True customization occurs when the facilitator takes this concept and connects it to your culture with a question as simple as, “John just talked about the Circle of Blame. How would you describe that here and what does it cost us? Let’s break into groups of 3 for discussion.”Suddenly, the participants are applying great material to real issues using their language and examples. This is when true customization occurs. The goal is for participants to say, “Thanks, that was practical!”
13How does a facilitator differ from a trainer? Trainers teach, verbally provide content, andinstruct concepts and ideas.In the QBQ! course, the QBQ! DVD does the teaching.Facilitators guide, orchestrate, askquestions and organize.Which is easier?Facilitation—every time!
14Which is more effective? Facilitation is easier and more effective. When webring intelligent adults into a room to learn, it’seasier for you to let John on DVD teach the QBQ! content while you facilitate.You do not need to be an expert in accountability to facilitate QBQ!And, adults prefer to learn through discussion, interaction, thinking out loud, exploring and disagreeing. Not through lecture!
15What tools does the facilitator receive? The facilitator uses the DVD to instruct thecontent and a 96-page Facilitator Guide tocreate the learning environment. Our Guide lays out exactly how to build a lesson plan around each of the four DVD sessions (all contained with one DVD). The Guide also contains questions to use to facilitate learning.
16What tools does the participant receive? A user-friendly, 5”x7” 56-page workbook that matches the DVD content.Duplicate soundtrack audio CDs of the DVD content for repetition in the car, at home, etc.A QBQ! pad, pen, and wallet card.The best-selling QBQ! book
17You mentioned licensing the complete system. Can we buy and own it? No. We do not sell the DVDs and FacilitatorGuides, we only license them. When theannual license expires, you may return theseitems to QBQ, Inc. or renew the license.The participant materials we have describedremain the property of the participants.
18Can we buy or license just pieces of the program such as the facilitator guide? No. They are components of thecomprehensive learning system and onlyavailable through licensing the entiresystem.
19Can participant materials be shared or transferred? No. Each person who views the DVD contentis required to have a participant kit purchasedfor them by having a tuition paid for them.
20What is the pricing? The per person tuition and materials fee is based on volume committed to and paid forupfront. Please work with your QBQ!representative on pricing that meets yourneeds.
21Is there a licensing fee, too? Yes, a nominal one for each Facilitator Kit (DVD and Facilitator Guide)Please work with your QBQ! representative on pricing that meets your needs.
22What is the ideal group size to train? We recommend 6-18 people in a class. Youcertainly can do more depending on roomdesign, number of facilitators, etc. Askyour QBQ! representative to help youdesign a plan that works for you!
23How does QBQ, Inc. keep track of how many people we train with QBQ!? We don't. We trust our clients.Beyond the initial order, clients contact their rep to order kits for additional people trained. At that time, QBQ, Inc. ships the product and you are invoiced accordingly.
24Does our facilitator need to be certified by QBQ, Inc Does our facilitator need to be certified by QBQ, Inc. to conduct the program?No. We have found that with the help of our practical, self-explanatory Facilitator's Guide, individuals can lead QBQ! sessions without going through formal facilitation training.Just license the program, study the facilitator guide, prepare your session plans and get going!However …
25Does our facilitator need to be certified by QBQ, Inc Does our facilitator need to be certified by QBQ, Inc. to conduct the program?…QBQ, Inc can provide facilitation training sessions for clients at the location of their choice.Sessions are generally to 6-12 peopleand typically involve a full-day session either on-site or at a nearby facility.
26Let me be honest, I’ve had a bad experience or two with video and DVD Let me be honest, I’ve had a bad experience or two with video and DVD. Help me!We’re not surprised. Actually, DVD instruction isthe most effective training tool for consistencyof message, tailoring of content, and ease ofImplementation.If you have a negative view ofvideo as a training tool, then it was not usedproperly, presented irrelevant role-plays andfalse scenarios unrelated to your job and life,or simply featured an ineffective instructor. None of this is a problem with QBQ!
27So much training fails, why is that? The content is not practical; that is, there is too much theory, and no “how to’s” provided.Management does not emotionally own the training.It is too instructor dependent, thus the quality of each session is different than the last.There is no repetition of the primary content.Too many tools that end up in people’s car trunks and credenzas are given out .It’s lead by an outsider who leaves and cannot reinforce the content delivered.NONE OF THESE ARE PROBLEMS WITH QBQ!
28How can we preview the program? You can review the training system information at our website.Go to:
29I have more questions! We understand. Please email us at QBQ, Inc. using or contact the licenseddistributor of QBQ! training who introducedyou to QBQ!QBQ, Inc.Denver, CO, USA