3 Learning Organization Learning organisation is one that manages its own learning processes to its advantageA learning organization is the term given to a company that facilitates the learning of its members and continuously transforms itselflearning organizations develop as a result of the pressures facing modern organizations and enables them to remain competitive in the business environment
4 Driving Forces for LO Increasing Domain Complexity Accelerating Market VolatilityIntensified Speed of ResponsivenessDiminishing Individual Experiences
5 Elements of Learning Organization Personal MasteryShared visionMental modelsSystem ThinkingTeam Learning
6 Advantages of LOMaintaining levels of innovation and remaining competitiveBeing better placed to respond to external pressuresHaving the knowledge to better link resources to customer needsImproving quality of outputs at all levelsImproving Corporate image by becoming more people orientedIncreasing the pace of change within the organization
7 Knowledge ManagementKnowledge management is a discipline that promotes an integrated approach to identifying, retrieving, evaluating, and sharing an enterprise’s tacit and explicit knowledge assets to meet mission objectives. The objective is to connect those who know with those who need to know (know-why, know-what, know-who, and know-how) by leveraging knowledge transfers from one-to-many across the enterprise. (Proposed AR 25-1 revised definition)
8 “KM is a JOURNEY not a DESTINATION” KM Thoughts“KM is a JOURNEY not a DESTINATION”-Warick Holder
9 What is Knowledge? Source: R. Ackoff’s “Pyramid to Wisdom” (1989, 1996) Understanding that permits knowledge to be usedOrganized information that provides guidance or initiates actionKnowledgeCollection of related data with context and perspectiveInformationDIKW (Data, Information, Knowledge, Wisdom) model fromQuezon City (QC) Weather in DIKW context:If you see the weather forecast for QC but don’t live there (say you’re in another country), then it has no direct connection to your life – so its just DATAIf you happen to live or work in QC, then this same set of numbers becomes INFORMATION – because it informs you of what the weather is like – even if you can’t do anything about it.If you live or work in QC and can use the information as a basis to make a decision (e.g., will you bring an umbrella or shades because it will be hot?) or take action (e.g., you won’t water the plants or wash the car because it might rain, etc.), then it becomes KNOWLEDGE.WISDOM is the experience that comes with using knowledge repeatedly (e.g., you know that if the weather report says 26 – 31C, partly cloudy, then it won’t rain – so its okay to wear your new shoes to go to school or work).DataRaw / hard facts
10 Types of Knowledge Explicit Knowledge Tacit Knowledge Knowledge that is written down – and thus, easily recorded, shared, tracked, and measured, as well as edited or improved by others.Tacit KnowledgeKnowledge in your head. What you know but cannot easily share that lets you do a better job.
12 KM Thoughts“In the end, learning faster than our competitors is the only sustainable competitive advantage”-Arie de Geus – Shell
13 SECI ModelIkujiro Nonaka and Hirotaka Takeuchi propose a model of the knowledge creating process to understand the dynamic nature of knowledge creation, and to manage such a process effectively: the SECI model.
16 Implementing and Maintaining KM Maintaining KMSKMWhy Implement KM?Strategy for ImplementingWho’s Responsible?IT’s Role in Implementing
17 US Army Knowledge Management “It is the Army’s goal to deliver critical capabilities to the war fighter, and oversee the development of a knowledge-based workforce”LTC William Nelson Deputy Director GA & CKO(Governance, Acquisition and Chief Knowledge Office) Army Office of CIO/G-6
18 VisionA transformed Army, with agile capabilities and adaptive processes, powered by world class, secure, network-centric access to knowledge, systems, and services, interoperable with the Joint environmentArmy Knowledge Management is the strategy to transform the Army into a net-centric, knowledge-based force