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MALAYSIAN INSTITUTE OF INTEGRITY ‹#› By MALAYSIAN INSTITUTE OF INTEGRITY (IIM) THE 2007 NATIONAL INTEGRITY PERCEPTION INDEX REPORT.

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Presentation on theme: "MALAYSIAN INSTITUTE OF INTEGRITY ‹#› By MALAYSIAN INSTITUTE OF INTEGRITY (IIM) THE 2007 NATIONAL INTEGRITY PERCEPTION INDEX REPORT."— Presentation transcript:

1 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› By MALAYSIAN INSTITUTE OF INTEGRITY (IIM) THE 2007 NATIONAL INTEGRITY PERCEPTION INDEX REPORT

2 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› To present to the public the 2007 National Integrity Perception Index study findings, which will serve as guidelines and create awareness of the importance of integrity in our lives. Also to ensure that each segment of society will cooperate, combining their energy towards efforts to reinforce and strengthen integrity. PURPOSE

3 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› TARGET 2008 NATIONAL INTEGRITY PLAN (NIP) 1.Effectively reduce corruption, malpractices and abuse of power; 2.Increase the efficiency of the public delivery system and overcome bureaucratic red tape; 3.Enhance corporate governance and business ethics; 4.Strengthen the family institution and the community; and 5.Improve the quality of life and the well-being of society.

4 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› THE AIM OF THE NATIONAL INTEGRITY PERCEPTION INDEX STUDY 1.As a mechanisme to measure the level of integrity based on the viewpoint, the environment and culture of Malaysian society; 2.To determine the effectiveness of the efforts and the implementation of the national integrity agenda; and 3.To ensure that efforts towards improving the integrity agenda are carried out in a systematic, consolidated and continuous manner.

5 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› COMPONENTS OF THE NATIONAL INTEGRITY INDEX 1.Corruption Perception Index; 2.Quality of Public Service Delivery Perception Index; 3.Business Ethics and Social Responsibility Perception Index; 4.Strength of the Family Institution and the Community Perception Index; 5.The Quality of Life and the Well-being of Society Perception Index; 6.Malaysian Courteousness Perception Index;

6 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› IMPLEMENTATION OF STUDY 1.This study was conducted as a collaboration effort between the Malaysian Institute of Integrity (IIM) and the Department of Statistics, Malaysia (JPM); 2.The study instruments were put together by the IIM and the Department of Statistics, with the cooperation of the expert group; 3. The Department of Statistics was responsible for conducting the field study to collect the data. 4. Fund Allocation from the Economic Planning Unit (EPU), channeled directly to the Department of Statistics, Malaysia.

7 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› THE ADVANTAGES OF THE NATIONAL INTEGRITY INDEX STUDY 1.The study was conducted by the Department of Statistics, Malaysia - an authority in research 2.Malaysians' own perceptions 3.Comprehensive - six components of integrity 4.Transparent and easy to understand index calculating technique

8 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› THE 2007 NATIONAL INTEGRITY PERCEPTION INDEX STUDY THE 2007 NATIONAL INTEGRITY PERCEPTION INDEX STUDY

9 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› TARGET SAMPLE CHOICES 1.Households' Group; 2.Civil Servants' Group; and 3.Economic Organisations' Group; 70 20 10 RESPONDENTS %

10 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› RESPONDENTS 1. Households' samples - chosen to get the head of the family's general perception of the level of integrity in this country. 2.Civil Servants' samples - aimed at getting the public servant's own feedback regarding the corruption scourge and the quality of the public service delivery system. 3.Economic organisations' samples - chosen to measure the perception of the business community towards the level of integrity in this country especially with regards to ethical business practices and social responsibility.

11 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 100.014,967Total 6.1 913Economic Organisations 3. 26.94, 031Civil Servants2. 67.010,023Households1. (%) Respon -dents Target groupNo BREAKDOWN OF RESPONDENTS ACCORDING TO TARGET GROUPS

12 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› TOTAL RESPONDENTS = 14,957 NUMBER OF RESPONDENTS ACCORDING TO GROUPS Households; Economic Organisations Civil Servants 4,031 (27%) 913 (6%) 10,023 (67%)

13 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› DISTRIBUTION OF HOUSEHOLD RESPONDENTS ACCORDING TO SEX MEN WOMEN 4,510 (45%) 5,513 (55%)

14 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› DISTRIBUTION OF HOUSEHOLD RESPONDENTS ACCORDING TO TERRITORY Urban Rural 4,250 (42%) 5,773 (58%)

15 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› DISTRIBUTION OF CIVIL SERVANT RESPONDENTS ACCORDING TO AGENCY Federal Statutory Body Ministry/ Federal Department State Government Department Local Author ity State Statutory Body 531 (13%) 1,520 (38%) 853 (21%) 238 (6%) 889 (22%)

16 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› DISTRIBUTION OF CIVIL SERVANT RESPONDENTS ACCORDING TO CATEGORY OF POSITION Top Management Support 1 Support 2 Management &Professional 51 (1%) 670 (17%) 1,777 (44%) 1,533 (38%)

17 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› DISTRIBUTION OF ECONOMIC ORGANISATIONS' RESPONDENTS ACCORDING TO SECTORS Manufacturing Sector Agriculture Sector Construction Sector Services Sector 191 (21%) 170 (19%) 170 (19%) 382 (41%)

18 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› STUDY INSTRUMENTS 1. Questionnaires; 2. Face to face interviews; 3.Translation of questionnaires into certain languages; 4.Enumerators from the Department of Statistics, Malaysia; 5.Cronbach-  = 0.833 – 0.928; and 6. Index Weight

19 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› Index Calculation Method 1. Cronbach-  > 0.7 is reliable 2.Statistics experts from local universities 3. Discussion with expert groups and stakeholders to discuss study findings

20 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› Index Weight 1.The Index Weight is used to classify the importance of each one of the six (6) indexes which are assessed according to priority; 2.More than 100 questionnaires were distributed to focus groups consisting of academicians, government officers and IIM members, and their rankings of the importance of each index were the basis for forming the index weight.

21 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› Index Weight COMPONENTSWEIGHT 1. Malaysia’s Corruption Perception Index 24.90 2.Quality of Public Service Delivery Perception Index 19.12 3.Business Ethics and Social Responsibility Perception Index 16.05 4.Strength of the Family Institution and the Community Perception Index 14.64 5. The Quality of Life and the Well-being of Society Perception Index 13.25 6.Malaysian Courteousness Perception Index 12.04

22 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› THE 2007 NATIONAL INTEGRITY PERCEPTION INDEX STUDY FINDINGS

23 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› MALAYSIA’S CORRUPTION PERCEPTION INDEX STUDY FINDINGS MALAYSIA’S CORRUPTION PERCEPTION INDEX STUDY FINDINGS 1

24 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› COMPONENTS OF THE CORRUPTION PERCEPTION INDEX 1.Understanding corruption (example: false claims, abuse of power, money politics, kickbacks; and 2.Perception about corruption (example: definition, adequacy and enforcement of laws, level of corruption, political corruption, etc).

25 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› PERCEPTION THAT THE LEVEL OF CORRUPTION PRACTICED IN THIS COUNTRY IS HIGH Respondent Group 2007 Households;49.8% Civil Servants 54.5% Economic Organisations 57.5%

26 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› PERCEPTION THAT THE CORRUPTION PREVENTION LAWS ARE NOT EFFECTIVELY ENFORCED Target group 2007 Households40.6% Civil Servants 39.5% Economic Organisations 45.2%

27 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› NO.ITEM 2007 1. Directly involved in the process of appointing family members to fill department positions is not corruption 2. 3. 29.0% 36.5% 37.7% Presenting accommodation claims for field assignments where accommodation was provided by organisers is not corruption Directly involved in the process of awarding contracts to family members is not corruption UNDERSTANDING CORRUPTION AND EXPERIENCES WITH THE CORRUPTION SCOURGE

28 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› NO. NO.. ITEM 4. Corruption prevention laws and regulations are not effectively enforced 5. 6. Safety of witnesses and informants on corruption is not ensured Corruption prevention laws and regulations in this country remain inadequate UNDERSTANDING CORRUPTION AND EXPERIENCES WITH THE CORRUPTION SCOURGE 2007 40.0% 41.8% 38.8%

29 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› NO.ITEM 1. Corruption in the political sector today is out of control 2. 3. The level of corruption prevention today is more effective compared to last year (2006) The level of corruption and acceptance of bribes in this country is high PERCEPTION ABOUT THE CORRUPTION SCOURGE 2007 53.9% 52.5% 63.8%

30 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 2007 Malaysia’s Corruption Perception Index 6.76

31 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 1.The emergence of high profile cases such as Tan Sri Eric Chia, Tan Sri Kasitah Gaddam, Datuk Mohd Said Yusof, former Jasin Member of Parliament and Allahyarham Datuk Zakaria Md Derus, former ADUN of Pelabuhan Klang; 2.The openness and transparency of the government also contributed to the increased perception within society that the practice of corruption in this country was getting worse; 3.Society today is more concerned over corruption issues. For example, many corruption cases are stated in various blogs. 58% of Malaysians are now "internet savvy" (SKMM study); 4. The increase in complaints/investigations/arrests shown in the media also affected the perception of the people about corruption in this country. 4. The increase in complaints/investigations/arrests shown in the media also affected the perception of the people about corruption in this country. SOME FACTORS INFLUENCING THE FALL IN THE INDEX

32 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› THE PUBLIC SERVICE DELIVERY QUALITY INDEX STUDY FINDINGS THE PUBLIC SERVICE DELIVERY QUALITY INDEX STUDY FINDINGS 2

33 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› COMPONENTS OF THE PUBLIC SERVICE DELIVERY QUALITY INDEX 1.Quality of public service delivery (example: punctuality, level of knowledge, attitude, friendliness of service, waiting time, willingness to protect secrets); and 2.Perception of public servants towards their own workplace.

34 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› When dealing with government agencies, the service did not meet the timeframe promised in the Clients' Charter Target Group 2007 Households;35.7% Civil Servants 41.1% Economic Organisations 44.1%

35 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› Government servants are not sincere in assisting customers solve their problems Target Group 2007 Households;31.3% Civil Servants 32.4% Economic Organisations 34.5%

36 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› NO. ITEM 1. Civil Servants always follow fixed work procedures 2. 3. Civil Servants have knowledge about their duties Civil Servants are capable of making quick decisions PERCEPTION ON PUBLIC SERVICE QUALITY 2007 59.6% 69.2% 69.6%

37 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› NO. ITEM 2007 4. Civil Servants practice customer friendly attitude 5. 6. 59.7% 66.4% 71.3% The quality of public service is better compared to the year 2006 Customers obtain services within the time period promised in the Clients' Charter PERCEPTION ON PUBLIC SERVICE QUALITY

38 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› Perception of civil servants themselves that government servants are able to work quickly Civil Servants According to Workplace Percentage (2007) Ministry / Federal Department 70.4 % 70.4 % Federal Statutory Body 68.5 % 68.5 % State Government Department 73.1 % 73.1 % State Statutory Body 70.9 % 70.9 % Local Authority 71.4 % 71.4 %

39 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 2007 PUBLIC SERVICE DELIVERY QUALITY INDEX 6.60

40 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 1. The expectation of society towards the quality of public service is increasing further due to the increase in private sector wages and emoluments during the study; 2.Some basic services (SLR) offered by the Local Authorities failed to meet the people's expectation and often get negative coverage by the media; 3.Certain counter services still fail to provide efficient and customer friendly services and contribute to society's negative perception of the quality of public service. SOME FACTORS INFLUENCING THE FALL IN THE INDEX

41 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› The 2007 BUSINESS ETHICS AND SOCIAL RESPONSIBILITY PERCEPTION INDEX STUDY FINDINGS The 2007 BUSINESS ETHICS AND SOCIAL RESPONSIBILITY PERCEPTION INDEX STUDY FINDINGS 3

42 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› COMPONENTS OF THE 2007 ETHICAL BUSINESS PRACTICES AND SOCIAL RESPONSIBILITY PERCEPTION INDEX 1.Consumers' perception towards ethical business practices and the business community's social responsibility; and 2.Economic organisations' perception towards ethical practices and social responsibility in their respective companies.

43 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› NO. ITEM 1. Customers are satisfied with the courteousness of business people 2. 3. Customers are satisfied with the quality of the products and services offered by businesspeople Consumers are satisfied with the price charged PERCEPTION ON ETHICAL BUSINESS PRACTICES 2007 56.3% 70.8% 72.2%

44 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› NO. ITEM 2007 4. Company’s Code of Ethics understood by all staff 5. 6. 27.1% 98.9% 37.9% Companies understand about Malaysian Code on Corporate Governance (MCCG) The private sector contributes towards building public amenities 7. 52.9% Companies understand the Malaysian Code of Business Ethics PERCEPTION ON ETHICAL BUSINESS PRACTICES

45 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› THE 2007 BUSINESS ETHICS AND SOCIAL RESPONSIBILITY PERCEPTION INDEX 6.90

46 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 1.PEMUDAH, which was set up during the study period has simplified the workings of the private sector and the government; 2.An increasing number of companies are adopting and using the Business Ethics Code in their business operations; and 3.Integrity strengthening programmes by IIM for business people such as the Corporate Integrity Advocacy Programme jointly organised with ACCCIM and entrepreneur seminars conducted by IIM are effective and help improve the index. SOME FACTORS INFLUENCING THE RISE IN THE INDEX

47 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› THE STRENGTH OF THE FAMILY INSTITUTION AND THE COMMUNITY PERCEPTION INDEX STUDY FINDINGS THE STRENGTH OF THE FAMILY INSTITUTION AND THE COMMUNITY PERCEPTION INDEX STUDY FINDINGS 4

48 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› COMPONENTS OF STRENGTH OF THE FAMILY INSTITUTION AND THE COMMUNITY PERCEPTION INDEX 1.Respondents' perception on the strength of own family (example: spending time with family, manifestations of love, communication between family members, discipline in family); and 2.Respondents' perception on the condition of their neighbourhoods.

49 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› PERCEPTION ON FAMILY LIFE NO. ITEM 1. Family members exhibit love and affection amongst themselves 2. 3. Family members have trust in each other Family members have enough time with their family 2007 79.2% 83.3% 82.6%

50 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› NO.ITEM 4. Family members do activities together. (eg: exercise and picnics etc.) 5. 6. Family members have to be home by a certain time Family members always eat together 2007 77.3% 72.9% 69.6% PERCEPTION ON FAMILY LIFE

51 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 1.Parents who have to work two jobs to support a higher cost of living; 2.Long working hours especially in the private sector, resulting in family members having less time to be with their family; 3.Parents relinquishing responsibility of educating children (schools, kindergartens, nurseries etc); 4.The nurturing of children by 380,000 foreign maids. SOME FACTORS INFLUENCING THE FALL IN THE INDEX

52 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 2007 STRENGTH OF THE FAMILY INSTITUTION AND THE COMMUNITY PERCEPTION INDEX 7.38

53 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› THE QUALITY OF LIFE AND THE WELL-BEING OF SOCIETY PERCEPTION INDEX STUDY FINDINGS THE QUALITY OF LIFE AND THE WELL-BEING OF SOCIETY PERCEPTION INDEX STUDY FINDINGS 5

54 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› COMPONENTS OF THE QUALITY OF LIFE AND THE WELL-BEING OF SOCIETY PERCEPTION INDEX This index is calculated based on the answers obtained from various questions about the quality of life which encompasses amongst others: i.Infrastructure, utilities, transportation and Local Authorities' services (SLR); ii.Environmental quality; iii.Security in living in terms of crime, drug addiction and road ethics; iv. financial status and the well-being of the family. iv. financial status and the well-being of the family.

55 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› NO. ITEM 1. People are satisfied with the financial status of their families 2. 3. Consumers are satisfied with public transport Family life is at a satisfactory level PERCEPTION ON THE QUALITY OF LIFE AND THE WELL-BEING OF SOCIETY 2007 77.7% 72.5% 68.9%

56 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› PERCEPTION ON THE QUALITY OF LIFE AND THE WELL-BEING OF SOCIETY NO. ITEM 4. 5. 6. 2007 72.8% People are satisfied with basic amenities and the overall services of Local Authorities (SLR) 7. People are satisfied with the condition of their dwellings People are satisfied with the quality of healthcare 76.8% People are satisfied with the financial status of their respective families 72.5% 74.9%

57 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› NO. ITEM 1. Volunteer bodies are active in the neighborhood 2. The community always visits fellow neighbours experiencing hardship Residents in the neighbourhood are free from crimes such as break-ins/theft 2007 59.3% 76.9% PERCEPTION ON COMMUNITY LIVING IN NEIGHBOURHOODS 3.

58 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 2007 INDEX PERCEPTION ON THE QUALITY OF LIFE AND THE WELL-BEING OF SOCIETY 7.41

59 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 1.The effects of the increase in fuel prices and the prices of essentials in general were not felt by the people yet when the field study was conducted: 2.Even though the crime rate in the nation was reported to have increased by 13% as a whole, the people felt that safety and well-being has improved. This is because most of the crimes are concentrated in big cities while the distribution of the respondents for this study is inclusive of those in the rural areas; SOME FACTORS INFLUENCING THE RISE IN THE INDEX

60 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 3. The increase in number of policemen from 80,000 to 90,000 in 2007 also contributed towards a more positive perception towards safety in the people. This includes the existence of crime fighting programmes such as RAKAN COP, RELA, Rukun Tetangga, etc; 3. The increase in number of policemen from 80,000 to 90,000 in 2007 also contributed towards a more positive perception towards safety in the people. This includes the existence of crime fighting programmes such as RAKAN COP, RELA, Rukun Tetangga, etc; 4.The role of the media and NGOs in exposing any weaknesses and shortcomings of the local authorities also led to the increase in the level of service of frontline agencies and contributing all at once to the increase in basic amenities and the people's quality of life. SOME FACTORS INFLUENCING THE RISE IN THE INDEX...cont.

61 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› FINDINGS OF COURTEOUSNESS PERCEPTION INDEX STUDY FINDINGS OF COURTEOUSNESS PERCEPTION INDEX STUDY 6

62 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› COMPONENTS OF THE COURTEOUSNESS PERCEPTION INDEX 1.Does not contain a specific section for questions about courtesy. 2.Questions about courtesy are included in the Public Service Delivery Quality Perception Index, Ethical Business Practices Index, and the Strength of the Family Institution and the Community Perception Index

63 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› PERCEPTION ON COURTEOUSNESS NO. ITEM 1. 2. 3. Relationship between fellow office workers is not harmonious 2007 30.6% 29.2 27.2% Government Staff do not practice customer friendly attitude Customers are not satisfied with the courtesy of business people

64 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› PERCEPTION ON COURTESY NO. ITEM 4. 2007 Government staff are not concerned towards customer comfort 5. Heads of Departments do not exhibit courtesy which can be held as an example 27.0% 36.2%

65 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 2007 COURTEOUSNESS PERCEPTION INDEX 7.07

66 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› SOME FACTORS INFLUENCING THE RISE IN THE INDEX 1.Courtesy and friendliness campaigns organised by the government; 2.Civics and Government Study programmes and curriculum implemented by the Ministry of Education at schools; 3.Role of the non-governmental organisations in conducting courtesy and friendliness campaigns; and 4.Role of media in promoting courtesy campaigns.

67 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› OVERALL COMPARISON 2007 NATIONAL INTEGRITY PERCEPTION SUB-INDEX

68 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 6.97NATIONAL INTEGRITY PERCEPTION INDEX 7.07Courteousness Perception Index Malaysia vi. 7.41The Quality of Life and the Well-being of Society Perception Index v. 7.38Strength of the Family Institution and the Community Perception Index iv. 6.903. Ethical Business Practices and Social Responsibility Perception Index iii. 6.60Quality of Public Service Delivery Perception Index ii. 6.76Corruption Perception Index Malaysia i. INDEX YEAR 2007 COMPONENTS OF NATIONAL INTEGRITY PERCEPTION

69 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› SUGGESTIONS FOR IMPROVEMENT

70 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› CORRUPTION ISSUES  The various levels of leadership and society must be given a better and complete understanding of corruption, wrongdoing and abuse of power.  Campaigns via the print and electronic media must be actively pursued and expanded in order to increase the awareness and understanding of the people on the disgracefulness and evils of corruption. A

71 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› CORRUPTION ISSUES...cont.  Laws and existing regulations dealing with corruption, wrongdoing and abuse of power must be re-examined to determine and correct weaknesses as soon as possible;  Speeding up the tabling and approval of the Witness Protection Bill to encourage informers to come forward to make complaints about misconducts such as corruption and abuse of power without fear;

72 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› CORRUPTION ISSUES...cont.  Expediting as soon as possible the ratification of the United Nations Convention Against Corruption (UNCAC) which was signed by Malaysia in 2004, but which still has not been ratified until today; and  Programmes related to human development, identity, appreciation of pure values and religion must be increased to produce citizens who loathe corruption and malpractice.

73 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› QUALITY OF PUBLIC SERVICE DELIVERY Training founded on strengthening integrity and personality development must be conducted continuously;Training founded on strengthening integrity and personality development must be conducted continuously; The public delivery system, especially that related to counter services and basic services provided by the Local Authorities (SLR) must be improved;The public delivery system, especially that related to counter services and basic services provided by the Local Authorities (SLR) must be improved; B

74 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› QUALITY OF PUBLIC SERVICE DELIVERY 3. Clients' charter has to be complied with fully by each ministry and department and monitored closely and continuously by the Department Heads; 4. Every Ministry/Department conducts ongoing customer satisfaction surveys to get feedback for improvements.

75 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› CORPORATE GOVERNANCE AND BUSINESS ETHICS 1.Encouraging more companies to create and use the Business Ethics Code and obey provisions contained in the Malaysian Code of Business Ethics; 2.Companies in this country need to be encouraged and given incentives to obtain standards certification. Through documentation and auditing, the quality of products and services offered can be improved. C

76 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› CORPORATE GOVERNANCE AND BUSINESS ETHICS...cont. 3.The media is asked to give publicity to encourage more companies to come forward and give their contributions to society as part of their social responsibility towards the society and the country; 4.Consumers are given complete explanations about their rights as stated in the 1999 Consumers Protection Act.

77 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› CORPORATE GOVERNANCE AND BUSINESS ETHICS...cont. 5.PEMUDAH plays a more active role in improving cooperation between the private sector and the government through programmes which bring benefits to their members.

78 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› STRENGTH OF THE FAMILY INSTITUTION AND THE COMMUNITY MALAYSIAN INSTITUTE OF INTEGRITY78 1.Encouraging family members to fully utilise public holidays and rest days (Saturday and Sunday) as family days; 2.Expanding the role of Headman, Village Head, the Village Safety and Development Commitee (JKKK), residents' associations and Parent Teacher Associations (PIBG) in the integrity agenda in a more comprehensive manner; D

79 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› STRENGTH OF THE FAMILY INSTITUTION AND THE COMMUNITY...cont MALAYSIAN INSTITUTE OF INTEGRITY79 3.The Ministry of Women, Family and Community Development and related agencies carry out family development programmes in a more active manner (programmes such as SMART START etc); 4.The functions of bodies such as RELA and Rukun Tetangga need to be evaluated and updated to be more effective in dealing with social problems in the community. Efforts towards the eradication of the drug scourge, crime, illegal immigrants (PATI) and neighborhood safety must be stressed;

80 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› ON THE STRENGTH OF THE FAMILY INSTITUTION AND THE COMMUNITY...cont 5. Parents must pay the most attention towards the development of their kids' personality and not rely solely on the teachers in this matter; 6. Encourage youngsters and the youth to join youth organisations. From 11.1 million youth in the nation in 2007, only 2 million are members of youth organisations.

81 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 1.Creating more police stations, neighbourhood watch posts and community policing concepts to assist efforts in combating crime; 2.The government control and limit the reliance on foreign workers because the presence of foreign wokers and illegal immigrants (PATI) also contribute to the increase in crime; THE QUALITY OF LIFE AND THE WELL-BEING OF SOCIETY E

82 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 3. The media needs to educate the people about integrity in various aspects, for eg: environmental pollution, road ethics, the evils of crime, the scourge of drugs, vandalisme, etc; and 4. The government also needs to more actively monitor the increase in the price of essentials to avoid businesses from manipulating market prices until they affect the well-being of the people especially the lower income groups. THE QUALITY OF LIFE AND THE WELL- BEING OF SOCIETY...cont

83 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 1.Various agencies and levels of society helmed by KEKKWA need to improve the implementation of the courtesy programs in the courtesy campaigns to ensure that the society as a whole is more courteous and more friendly; 2.Hold more courtesy and integrity programmes at the grassroots level. 3. The media needs to play a bigger role in promoting the importance of practising courtesy, neighbourliness and community activities such as gotong-royong and etc. COURTEOUSNES F

84 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› CONCLUSION

85 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 6.97NATIONAL INTEGRITY PERCEPTION INDEX 7.07Malaysian Courtesy Perception Index vi. 7.41The Quality of Life and the Well-being of Society Perception Index v. 7.38Strength of the Family Institution and the Community Perception Index iv. 6.903.Ethical Business Practices and Social Responsibility Perception Index iii. 6.60Quality of Public Service Delivery Perception Index ii. 6.76Malaysian Corruption Perception Index Malaysia i. INDEX TAHUN 2007 COMPONENTS OF 2007 NATIONAL INTEGRITY PERCEPTION COMPARISON OF 2007 NATIONAL INTEGRITY PERCEPTION SUB-INDEX

86 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 1.The 2007 Malaysian Corruption Perception Index is at 6.76 compared to the Corruption Perceptions Index of 5.10 in 2006. The situation is expected to improve in 2008 and be compatible with the government's development policies; 2.Continued transparency and improvements, including the announcement to make the Anti- Corruption Agency a free commission will definitely improve confidence and cast off negative perceptions which exist in some quarters;

87 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 3.In general, the quality of public service in this country is good. Even then, public service delivery at the basic levels of service as provided by local authorities needs to be improved; 4.Improvements must be continuously made to shorten waiting time for services, decision- making time among public servants and delivery of public service to the people in this country;

88 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› 5.The National Integrity Perception Index will be calculated each year. The study for 2008 will begin in mid July 2008; and 6.IIM will also prepare the TARGET 2008 REPORT at the end of 2008 to evaluate the performance of the implementation of the National Integrity Plan (NIP), especially the performance of TARGET 2008 for the First Phase of the implementation of the NIP(2004-2008).

89 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› INITIATIVES OF IIM IN CONTINUING EFFORTS TOWARDS THE ENCULTURATION OF INTEGRITY IN MALAYSIANS. Way Forward…

90 MALAYSIAN INSTITUTE OF INTEGRITY ‹#›

91 MALAYSIAN INSTITUTE OF INTEGRITY ‹#› THANK YOU


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